Table Of Contents - Avaya 2420 User Manual

The Home Screen . ..................................................................................................................................... 6
Call Appearance and Call Identification Displays . ..................................................................................... 7
Dialing Instructions ................................................................................................................................... 7
Status Icons ............................................................................................................................................... 8
Answer, Place, and End a Call ................................................................................................................... 9
Redial ........................................................................................................................................................ 9
Speakerphone ........................................................................................................................................... 9
Hold . ........................................................................................................................................................ 10
Transfer ................................................................................................................................................... 11
Conference . ............................................................................................................................................. 11
Speed Dial ............................................................................................................................................... 11
Working in the Speed Dial Screen . .......................................................................................................... 12
Abbreviated Dialing . ................................................................................................................................ 16
Options . ................................................................................................................................................... 16
Call Log .................................................................................................................................................... 19
The Call Log Summary Screen ................................................................................................................. 19
Working in the Call Log Screens . ............................................................................................................. 20
Message .................................................................................................................................................. 21
Send All Calls ........................................................................................................................................... 22
Call Forwarding All Calls . ......................................................................................................................... 22
Call Park................................................................................................................................................... 23
Call Pickup ............................................................................................................................................... 23
-- ACD Agent Instructions -- .................................................................................................................... 24
Agent Login ............................................................................................................................................. 24
Agent Logout . .......................................................................................................................................... 24
Display Features . ................................................................................................................................. 25
-- ACD Supervisor Instructions -- . ............................................................................................................ 25
Activating Service Observing . .................................................................................................................. 25

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