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Errors and troubleshooting
8.2 Event list
The Event list in the service menu (see Page 34) displays the last 100 events
detected.
Structure of the event list
1
2
▪ The complete event list can be downloaded from our website www.
platinum-nes.com.
▪ When making contact with the PLATINUM® service, have the serial
number and event code to hand.
▪ To exit the event list, press the ESC button.
No.
Meaning
Serious errors
900
AC voltage too high
910
DC voltage too high
920
DC connection has incorrect
polarity
930
Isolation error between
PV+ and earth / PV– and earth
40
3
4
Installation and user guide PLATINUM® Inverter 7000 R3, 9000 R3, 11000 R3, 14000 R3, 16000 R3
(1) Sequential numbers
(2) Date
(3) Time
(4) Error code
Measure
▪ Isolate inverter from the mains
▪ Check AC connection
▪ Isolate inverter from the mains
▪ Isolate inverter from DC connection
▪ Check inverter for damage
▪ Check the module connections
▪ Set DC isolator to 0
▪ Check DC connection
▪ Check isolation of PV modules
▪ Check isolation of PV cables
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