Table of Contents
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Index
Symbols
5304 Features 2
A
About Your IP Phone 1
Account Codes, using 27
ACD Hunt Group Wrap-up Timer, stopping 60
ACD Hunt Groups
logging in 59
logging out 60
Ad Hoc Conference Calls
adding 37
dropping out 37
ending 38
placing 37
transferring 37
Ad Hoc Conference Party, adding 37
Agent Help
accepting or rejecting 62
requesting 61
Agent Help Calls
accepting or rejecting 62
Agent, ACD hunt group 59
Audio Problems 66
Automatic
access, disabling 19
access, enabling 19
call access, using 19
trunk answer, using 20
B
Background Music 8
Background Music, listening 8
Barge-In, using 63
Button Assignments, viewing 16
Buttons
call 4
dialpad 2, 5
DND 4
forward 4
hold 4
IC 4
intercom 4
labels 7
message 4
Mitel
®
5304 IP Phone User Guide – Issue 3, February 2011
programmable 2, 4
redial 4
special 4
transfer 4
volume 2, 5
C
Call Button 4
Call Forward
manual 33
system 33
using 33
Call Logging, using 42
Callback, requesting 21
Caller ID Information
displaying 32
viewing 32
Calls
answering 19
camping-on to phone 21
conference 37
conference, placing 37
emergency, placing 21
external, placing 22
forwarding 33
intercom 4
internal, placing 21
logs, using 42
monitoring 62
muting the microphone 29
outside 4
picking up (reverse transferring) 31
placing 21
placing internal (IC) 21
recording 41
redirecting 19
redirecting incoming 19
stealing 62
transferring 31
waiting, answering 19
Calls On Hold, placing 30
Camp-On, using 21
Characters, entering dialpad 10
Codes
account 27
default system access 13
feature, default 13
Outgoing Call access 21, 22
Index
Page 69
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