Related Manuals for Denwa Communications Mitel 8662
Summary of Contents for Denwa Communications Mitel 8662
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Page 1: User Guide
Mitel 8662 IP Phone: User Guide W I N N E R 0330 333 7323 | www.denwa.uk.com MEDIUM SIZED BUSINESS OF THE YEAR... - Page 2 M I T E L 5000 Communications Platform (CP) 8662 IP Phone Title space availble here. Title space availble here. Title space availble here. Title space availble here. Title space availble here. (Frutiger 57Cn 16pt) User Guide...
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Page 4: Feature Buttons
Mitel 8662 IP Phone Quick Reference Guide This guide provides information for frequently used Commonly Used Feature Codes features. For more information about these and other Contact your system administrator for more information features, refer to the user guide. For voice mail about system features. -
Page 5: Placing A Page Announcement
Answering Calls Placing Ad Hoc Conference Calls Lift the handset, or press (Speaker) to answer 1. While on the first call, press the CNF button to a call while using a headset or to answer a call in place the call on hold. CALL NEXT PARTY TO Handsfree Mode. - Page 6 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use 8662 IP Phone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost.
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Page 7: Safety Notices
Important Safety Instructions and Precautions Remember the following safety guidelines when using the phone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers: Remain on the line and briefly explain to the dispatcher the reason for the call. ... -
Page 8: Power Requirements
Power Requirements CAUTION Phone Damage Hazard. If you are using an IP phone, make sure it is connected to the proper power supply before powering on. Contact your system administrator for more information. The IP phone requires any one of the following power supplies: ... -
Page 9: Phone Usage
Phone Usage This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WARNING When using your phone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: ... - Page 10 Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
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Page 12: Table Of Contents
Contents Contents Getting Started Welcome ............... 1 About Your Phone . - Page 13 Contents Answering and Placing Calls Answering Calls..............19 Answering Waiting Calls .
- Page 14 Contents Using Dynamic Extension Express ..........32 Using the Handoff - Push/Pull Feature.
- Page 15 Contents Messages Leaving Messages at Other Extensions ..........51 Viewing and Responding to Messages .
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Page 16: Getting Started
Getting Started Getting Started Welcome The instructions in this guide are for using your 8662 IP Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this user guide is an overview of frequently used features. Your phone should be powered on and ready to use. -
Page 17: About Your Phone
Getting Started About Your Phone Your phone is equipped with a six-line display, a hearing aid-compatible handset, a Message Indicator lamp, an internal speaker and microphone, and three types of buttons. See “Feature Descriptions” on page 3 for more information about the phone features. 1 –... -
Page 18: Feature Descriptions
Getting Started Feature Descriptions The following sections describe default configurations. Your phone may be programmed differently. Contact your system administrator for more information. See “About Your Phone” on page 2 for phone feature locations. Handset The handset provided with this equipment is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree Mode, you do not need to use the handset. -
Page 19: Message Indicator Lamp
Getting Started Message Indicator Lamp The Message Indicator lamp flashes or stays lit to indicate call, message, and feature activity. See “Leaving Messages at Other Extensions” on page By default, the Message Indicator lamp is lit when you receive new messages. NOTE However, this lamp can be programmed for other functions. -
Page 20: Feature Buttons
Getting Started Feature Buttons Feature buttons provide quick access to commonly used features. See the following table for descriptions. Button Action (Special) Activates features while on active calls. Depending on how your system is configured, you may need to press this button before you dial a feature code. -
Page 21: Phone Connectors
Getting Started Phone Connectors The phone connectors include: Headset port Handset port Handset port: Connects to a handset. Headset port: Connects to a headset. Personal computer (PC) port: Connects to a computer or another 10/100 Ethernet device. ... -
Page 22: Headset Instructions
Getting Started Headset Instructions When using a headset, press (Speaker) to connect to or disconnect from calls. If you have both a headset and a handset connected to your phone and you are using the headset, you can quickly transfer audio to the handset by lifting the handset from the cradle. Press to transfer the call back to the headset before replacing the handset in the cradle. -
Page 24: Personalizing Your Phone
Personalizing Your Phone Personalizing Your Phone This chapter describes features you can use to personalize your phone. Adjusting the Viewing Angle You can tilt the phone stand for a better view of the buttons and display. To adjust the viewing angle: 1. -
Page 25: Adjusting The Display Contrast
Personalizing Your Phone Adjusting the Display Contrast You can adjust the display Contrast setting. To adjust the Contrast setting: 1. While the handset is on-hook, dial 303. 2. Do one of the following: Press (Up) or (Down) to adjust the contrast. ... -
Page 26: Using The Dialpad Buttons To Enter Characters
Personalizing Your Phone Using the Dialpad Buttons to Enter Characters You can use the dialpad buttons to enter text or numbers for features such as Do-Not-Disturb (see page 69) and Station Speed Dial (see page 38). The following are guidelines when entering dialpad characters: ... - Page 27 Personalizing Your Phone The following tables show the dialpad characters for the Canadian French and Mexican Spanish languages. Dialpad Characters — Mexican Spanish Number of Times Dialpad Button is Pressed Button & ñ Dialpad Characters — Japanese (Katakana) Number of Times Dialpad Button is Pressed Button Page 12 Mitel...
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Page 28: Using Programmable Buttons
Personalizing Your Phone Using Programmable Buttons For quick access, you can assign feature codes, extensions, speed-dial numbers, trunks, or other resources to your programmable buttons. You can then press the programmed buttons to activate features or place calls. See “Default Access Codes”... -
Page 29: Default Access Codes
Personalizing Your Phone Default Access Codes The following are default system access codes. If your system uses different codes, record the codes in the “New Code” column for reference. Outside Line Access Codes Code Type Code New Code Emergency Call 911 (999/112 Europe) Outgoing Call (Default) Select Line Group 1 to 208... -
Page 30: Default Feature Codes
Personalizing Your Phone Default Feature Codes The following table lists default feature codes. If your system administrator changes any of the default codes, you can record the new codes in the “New Code” column for reference. Most of the following feature codes work when your phone is idle. However, if you NOTE are on an active call or if the phone is off-hook, you may need to press (Special) before you enter the feature code to activate the feature. - Page 31 Personalizing Your Phone Feature Page Code New Code Do-Not-Disturb – Cancel Do-Not-Disturb – On/Off Do-Not-Disturb – Override Dynamic Extension Express On Dynamic Extension Express Off Dynamic Extension Express On/Off Dynamic Extension Express Handoff Group Listen Handsfree – On/Off Headset – Off Headset –...
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Page 32: Viewing Button Assignments
Personalizing Your Phone Feature Page Code New Code Reverse Transfer (Call Pick-Up) Ring Intercom Always – On/Off Ring Tone Selection Station Monitor Station Speed Dial Station Speed Dial – Programming Steal Call System Forward – Off System Forward – On System Forward –... -
Page 33: Resetting The Phone To The Default Settings
Personalizing Your Phone Resetting the Phone to the Default Settings Resetting the phone to the default settings does the following: Returns all volume settings to the default levels. See “Changing Volume Levels” on page Cancels Background Music. See “Listening to Background Music” on page ... -
Page 34: Answering And Placing Calls
Answering and Placing Calls Answering and Placing Calls The following instructions describe how to answer and place internal and external calls and how to use related features. By default, internal (intercom) calls are assigned to the IC button, and external NOTE calls are assigned to the CALL buttons. -
Page 35: Using Automatic Call Access
Answering and Placing Calls Using Automatic Call Access Automatic Call Access connects you to incoming internal or external calls when you pick up the handset or press (Speaker). When Automatic Call Access is turned off, you must press the flashing IC or CALL button to answer incoming calls. To use Automatic Call Access for incoming IC calls: With the handset on-hook, dial 361 to turn on. -
Page 36: Placing Calls
Answering and Placing Calls Placing Calls The following instructions describe how to place calls and related features. Placing Emergency Calls Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line. Placing Internal Calls Internal calls are calls placed to other extensions in the system. -
Page 37: Placing External Calls
Answering and Placing Calls Placing External Calls The following sections describe features used when placing external calls. To place an external call: 1. Press the OUTGOING button, an unlit CALL button, or enter the Outgoing Call access code (the default code is 8). 2. -
Page 38: Using Speed Dial
Answering and Placing Calls Using Speed Dial You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either stored in the system (System Speed Dial), or in your phone (Station Speed Dial). Using System Speed Dial Your system administrator assigns System Speed Dial location numbers, which are available to anyone in the system. -
Page 39: Deleting Station Speed-Dial Entries
Answering and Placing Calls Deleting Station Speed-Dial Entries To delete a Station Speed-Dial entry: 1. With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL appears. 2. Do one of the following: Press (Up) or (Down) to scroll through the speed-dial bins. ... -
Page 40: Using The Directory
Answering and Placing Calls Using the Directory You can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory Search (IDS), which is similar to the “text on 9 keys” (T9) predictive search feature used for mobile phones. The Directory has the following three subdirectories: ... -
Page 41: Using Account Codes
Answering and Placing Calls To search for a directory name or feature: 1. Dial 307, and then press one of the following: 1 for the IC directory. 2 for the Outside directory. 3 for the Feature directory. ... -
Page 42: Call Features
Call Features Call Features The following sections describe call-related features. Using Handsfree Mode You can use Handsfree Mode to activate the speakerphone. The Ring Intercom Always feature prevents calls from being answered in Handsfree Mode (see the following section). NOTES You cannot use Handsfree Mode if you are using a headset, or if you have more than one phone assigned to an extension number. -
Page 43: Using Mute
Call Features Using Mute You can use Mute to temporarily turn off your microphone, preventing the other party on the call from hearing you. To mute or unmute the microphone: While on a call, press MUTE. MICROPHONE MUTE ON appears. When the microphone is muted, the Mute button lamp is lit. -
Page 44: Transferring Calls
Call Features Transferring Calls You can transfer calls to other extensions or external numbers. You can also transfer conference calls. See “Transferring a Conference” on page 35 for more information. If your system administrator has enabled Transfer-on-Connect for your phone, you are automatically connected to calls transferred to your extension after the NOTE transferring party hangs up. -
Page 45: Viewing Your System Information
Call Features Viewing Your System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) and the date and time. To display your user information and the date and time: Press (Special), and then dial 300. -
Page 46: Forwarding Calls
Call Features Forwarding Calls You can use Manual Call Forwarding or System Forwarding to forward calls. Manual Call Forwarding You can use Manual Call Forwarding to send incoming calls to another extension or external number. The following table describes Manual Call Forwarding options. Call Forward Feature Description Code/Menu Button... -
Page 47: Using Dynamic Extension Express
Call Features Using Dynamic Extension Express When you enable Dynamic Extension Express (DEE) on your IP phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. Typically, your desk phone is configured to be your main extension. You may be programmed for up to ten associated destinations including: softphone, home IP phone, voice mail, mobile phone, home phone, desk phone 2, mobile phone 2, softphone 2, home IP phone 2, and home phone 2. -
Page 48: Using The Handoff - Push/Pull Feature
Call Features The following call types do not follow Dynamic Extension Express: Hunt group calls Hunt group announcement/overflow calls Transfer recalls, Hold recalls, Conference recalls, and Attendant recalls A recall occurs when a feature cannot be completed or the feature times out, and the call returns to the originating extension. -
Page 49: Receiving Message Waiting Indications
Call Features Receiving Message Waiting Indications If your main extension receives a message waiting indication (MWI) from voice mail or the system’s station messaging feature, the MWI is propagated (as applicable) to your other internal associated destinations. If any of your internal associated destinations responds to the MWI, then the MWI is cleared on all of them. -
Page 50: Placing Ad Hoc Conference Calls
Call Features Placing Ad Hoc Conference Calls You can place a Ad Hoc conference call with up to three internal or external parties (for a total of four parties, including yourself). To place a conference call: 1. While on the first call, press the CNF button to place the call on hold. CALL NEXT PARTY TO CNF appears. -
Page 51: Ending A Conference And Placing All Parties On Hold
Call Features Ending a Conference and Placing all Parties on Hold You can end a conference and place all conference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time. To end a conference and place all parties on Individual Hold: Press the CNF button, and then press (Hold). -
Page 52: Using Meet-Me Conferencing
Call Features Using Meet-Me Conferencing The Meet-Me Conferencing feature allows up to eight internal and/or external callers to dial into a conference instead of being manually added by an internal user, as is the case when using the system’s traditional “ad hoc” conferencing method. (See page 35 for details on using the traditional Ad Hoc Conferencing method.) -
Page 53: Joining A Meet-Me Conference
Call Features Joining a Meet-Me Conference You can join a conference with up to seven internal and/or external parties (for a total of eight parties, including yourself). To join a Meet-Me Conference: Dial (or ask to be transferred to) the Conference Assistant extension number. (See your administrator if you do not know the extension number.) You hear: “Welcome to the Conference Assistant. -
Page 54: Using Record-A-Call
Call Features Using Record-A-Call You can use Record-A-Call to record an ongoing call as a mailbox message. You can then retrieve the message from your voice mailbox. The Record-A-Call feature stays active after the other party hangs up, so you can add to the recorded call with your own message. Record-A-Call is not supported on peer-to-peer (P2P) calls. -
Page 55: Using Group Listen
Call Features Using Group Listen You can use Group Listen to activate the speaker while you use the handset or headset to continue speaking. This allows other people to hear the other party on the call while the other party can only hear you (through the handset microphone). You cannot use Group Listen in Handsfree Mode. -
Page 56: Using Secondary Extension Buttons
Call Features Using Secondary Extension Buttons You can use programmable buttons as Secondary Extension buttons. Secondary Extension buttons are assigned to other extensions in the system (primary extensions). Because Secondary Extension buttons are programmed by the system administrator, you cannot change the buttons (for example, assign features to the buttons). -
Page 57: Using Hot Desking
Call Features Using Hot Desking The Hot Desking feature allows users to share phones or temporarily move to other phones and yet maintain their personal identity and preferred phone configuration settings. If your administrator has set you up with a Hot Desking Profile, you can log on to any Hot Desk- enabled base phone using the Hot Desk feature code (default is 348), your assigned Hot Desk Profile extension number, and your assigned Hot Desk Profile passcode. -
Page 58: Using Configuration Assistant
Call Features Using Configuration Assistant If Configuration Assistant is enabled for your system, you can access this voice guided configuration portal that provides easy-to-use, remote access to the following phone configuration options: Dynamic Extension Express (see page DND (see page ... -
Page 59: Accessing Configuration Assistant
Call Features Accessing Configuration Assistant Follow the instructions below to access Configuration Assistant. To access Configuration Assistant: Access the Configuration Assistant extension number from inside or outside the system dialing it from any phone in the system. being transferred to it. ... -
Page 60: Changing The Dnd Settings
Call Features Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 69 for more information about using DND. To change the DND settings using Configuration Assistant: Access Configuration Assistant as described in “Accessing Configuration Assistant” on page Follow the voice prompts to change your DND status (on or off). There is no option to provide a specific DND status message. -
Page 61: Managing Meet-Me Conferencing Access Codes
Call Features Managing Meet-Me Conferencing Access Codes See “Using Record-A-Call” on page 39 for more information about Meet-Me Conferencing. This feature is available only if Meet-Me Conferencing is enabled on your phone system. NOTES While using Configuration Assistant options, you can press the Star button (*) any time you wish to cancel the current operation and return to the main menu. -
Page 62: Using Remote Programming
Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features. -
Page 63: Changing The Dnd Settings
Call Features Changing the DND Settings See “Using Do-Not-Disturb” on page 53 for more information about using DND. To turn on DND using Remote Programming: 1. Do one of the following: Call your DISA number (provided by your system administrator). If necessary, enter your DISA security code. -
Page 64: Changing Your Station Passcode
Call Features Changing Your Station Passcode You can use Remote Programming to change the station (phone) passcode. See page 43 details on setting up a station passcode for your extension. To change your station passcode using Remote Programming: 1. Do one of the following: ... -
Page 66: Messages
Messages Messages The following sections describe how to use system messaging features, including: Inter-station messages: Inter-station messages are alerts sent to your phone by other internal parties, notifying you to contact the party who left the message. The Message button and Message Indicator lamp notify you of the new message. -
Page 67: Viewing And Responding To Messages
Messages Viewing and Responding to Messages When you have waiting messages, the MSG button and Message Indicator lamp are lit. The display shows the number of waiting messages. The display shows new messages as follows: Inter-station messages sent by other internal parties are indicated by the party’s programmed user name. -
Page 68: Using Do-Not-Disturb
Messages Using Do-Not-Disturb You can use Do-Not-Disturb (DND) to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external calls. The following table shows the 20 default DND messages. If your system administrator changes your DND messages, you can record the new messages in the “New Message”... -
Page 69: Using Reminder Messages
Messages Using Reminder Messages You can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminder message signals you with eight short tones and your display shows the message, even if you are on a call. The following table shows the 20 default Reminder messages. -
Page 70: Paging Other System Users
Messages Paging Other System Users You can place page announcements through phone speakers or external speakers (if applicable). Your system may use page zones to prevent announcements from transmitting through every phone in the system. Each page zone contains a different combination of extensions and external paging equipment. -
Page 72: Hunt Groups
Hunt Groups Hunt Groups Hunt groups are groups of internal parties (agents) who share a common (hunt group) extension number. Calls can either be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number). Hunt groups are programmed by the system administrator. -
Page 73: Logging Out Of Acd Hunt Groups
Hunt Groups Logging out of ACD Hunt Groups You can log out of all ACD hunt groups at once or log out of each hunt group one at a time. To log out of one or more ACD hunt group: Do one of the following: ... -
Page 74: Other Hunt Group Features
Hunt Groups Other Hunt Group Features The following features can be used by ACD or UCD hunt groups. Requesting Agent Help You can use Agent Help to request help from a designated “Agent Help Extension” (usually your supervisor) during a call. When your request call rings at the Agent Help Extension, the supervisor can join the call or reject the request. -
Page 75: Hunt Group Supervisor Features
Hunt Groups Hunt Group Supervisor Features The following features can be used by hunt group supervisors only. Accepting or Rejecting Agent Help Calls Supervisors can accept or reject Agent Help calls. To accept an Agent Help request: Answer as usual. Your microphone is automatically muted. To reject an Agent Help request: Dial 376. -
Page 76: Using Barge-In
Hunt Groups Using Barge-in While monitoring a hunt group call, you can use Barge-in to join the call. To monitor and/or barge in on a call: To use the speakerphone: While on hook, dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears. -
Page 78: Troubleshooting
Troubleshooting Troubleshooting The following sections can help you solve problems that you may be experiencing with your phone. Troubleshooting topics include: Contact Information: Information about system administrator contacts. Error Messages: Error messages and descriptions. Troubleshooting Tips: Possible problems and methods to solve them. Contact Information Your system administrator can help you with items such as changing your settings or modifying phone features. -
Page 79: Troubleshooting Tips
Troubleshooting Troubleshooting Tips The following table includes troubleshooting tips for phone and system features. You can often correct problems that you may be experiencing by resetting the NOTE phone to the default settings. See “Resetting the Phone to the Default Settings” on page Problem Possible Solution... - Page 80 Troubleshooting Problem Possible Solution When I try to use the Dynamic The NO CALL TO HANDOFF display indicates that the Extension Express – Handoff feature call cannot be handed off because one of the following (388), the display shows NO CALL may have occurred: TO HANDOFF.
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Page 82: Index
Index Index Caller ID Information displaying 30 viewing 30 Abbreviations 3 Calls About Your Phone 2 answering 19 Access Codes 37 anwering 19 Account Codes 26 camping-on to phone 21 Account Codes, using 26 external, placing 22 ACD Hunt Group Wrap-Up Timer, stopping 58 forwarding 31 ACD Hunt Groups logs, using 40... - Page 83 Index Default Group Listen, using 40 access codes 14 feature codes 15 settings, returning the phone to 18 system access codes 14 Handoff - Push/Pull 33 Dialpad Handset 3 buttons 4 jack 6 characters, entering 11 off-hook 6 Dialpad Buttons 4 off-hook, on-hook 6 Dialpad Buttons to Enter Characters, using 11 on-hook 6...
- Page 84 Index Keymaps Numbers changing 18 redialing 22 switching 18 redialing external 22 LAN/Power Jack 6 Off-Hook 6 Language, changing 10 On-Hook 6 LCD Contrast, changing 10 Other Hunt Group Features 59 Logs, call 40 Out of a Conference, dropping 35 Outgoing Call Access Code 22 Outside Line Access Codes 14 Manual Call Forwarding 31...
- Page 85 Index Programmable Buttons 4, 13 Speed Dial Numbers to Programmable Buttons, assigning 24 porgramming 17 STAR Codes, telephone company 64 programming 17 Station Messages resetting 17 replying to 52 using 13 viewing 52 viewing button assignments 17 Station Monitor, using 60 Station Passcode, changing 43, 49 Station Speed Dial 23 numbers...
- Page 87 Part No. 550.8117 Issue 15, February 2011 A661/9228A Global Headquarters U.S. EMEA CALA Asia Pacific Tel: +1(613) 592-2122 Tel: +1(480) 961-9000 Tel: +44(0)1291-430000 Tel: +1(613) 592-2122 Tel: +61(0) 2 9023 9500 Fax: +1(613) 592-4784 Fax: +1(480) 961-1370 Fax: +44(0)1291-430400 Fax: +1(613) 592-7825 Fax: +61(0) 2 9023 9501 For more information on our worldwide office locations, visit our website at www.mitel.com/offices www.mitel.com...