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Denwa Communications DW-820 User Manual

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Summary of Contents for Denwa Communications DW-820

  • Page 2: Table Of Contents

    Content 1 Welcome ................... 6 2 Product Overview ..............8 2.1 Instruction ......................8 2.2 Technical Specification ..................9 2.3 Equipment Appearance And Interface Description ........10 2.3.1 Interface Description ................11 2.3.2 Keypad Description ................11 2.4 Indicators ....................... 12 3 Installation ................
  • Page 3 4.7.7 Playtone ..................... 39 4.7.8 Intercom ..................... 39 4.7.9 Hotline ....................39 4.8 Dial Plan ......................40 4.9 Auto Provision ....................41 4.10 Personalize ....................42 4.10.1 Log Level ................... 42 4.10.2 Hook Mode ..................43 4.11 Reboot Manager ..................43 4.11.1 Reboot time ..................

  • Page 4: Welcome

    5.16 Bluetooth ..................... 83 5.16.1 Turning Bluetooth On /Off ............... 84 5.16.2 Changing Bluetooth Device Name ............ 84 5.16.3 Paring DW-820 With A Bluetooth Device ......... 84 5.16.4 Un-pairing A Bluetooth Device ............85 5.17 USB ......................85 5.18 Calendar ...................... 86 5.18.1 Add An Account ................
  • Page 5 6.1.3 Remote Update ................104 6.2 Auto Update Period ..................105 6.3 Upgrade on the web ..................106 6.4 Check Update After System Power On ............106 7 System Maintenance .............. 107 7.1 System State Inspection ................107 7.2 IP Query ....................... 107 7.3 SIP Account Registration Query ..............

  • Page 6: Product Overview

    1 Product Overview 1.1 Instruction DW-820 is an Android-based multimedia terminal with a 7 inch touch screen and a 2M CMOS sensor camera. It supports H.264/H.263 codec with adaptive bandwidth adjustment. The 7 inch touch screen offers excellent user experiences such as high quality videophone, smooth internet surfing, various Android Apps and daily information.

  • Page 7: Technical Specification

    1.2 Technical Specification Model DW-820  7 inch capacitive touch screen TFT LCD, 1024x600 pixels, 16:9 wide Graphic Display screen aspect ratio  2 mega pixels CMOS camera, free rotation Camera  SIP RFC3261,TCP/UDP/IP,PPPOE,RTP/RTCP Network Protocol  Android 4.2 Operation System G.711A/U, G.723, G.729a/b, G.722, iLBC...

  • Page 8: Equipment Appearance And Interface Description

    1.3 Equipment Appearance And Interface Description Figure 1-1 DW-820 Front View Figure 1-2 DW-820 Rear View...

  • Page 9: Interface Description

    Figure 1-3 DW-820 Profile View 1.3.1 Interface Description Interface Description Camera Adjustable camera shooting angle, rotate down the camera to "off" angle. USB interface External USB storage device Headset Connect to 3.5mm stereo headphone, headset device HDMI Use HDMI cable to output the video to a TV screen Network interface can be connected to a hub, switch or other network Power over Ethernet) .

  • Page 10: Indicators

    Volume Press + or – for the phone volume adjustment Standard Keypad Input the number or symbol Delete Delete a character before the cursor Same function with soft keyboard "Enter" key Message Optional Contact Enter in to the contacts list, you can view the local contact Conference The first party is held in the case, according to a Function Key...

  • Page 11: Installation

    2 Installation 2.1 Equipment Packaging Name Quantity Main Case Handset Phone Cord Power Adapter Ethernet Cable Quick Start Guide 2.2 Connecting Video Phone  Connection diagram...

  • Page 12: Installation Considerations

     Connecting to Network Use the matched network cable to connect the LAN Port of the video phone to the Router or Switch. Viewing the top right corner of the screen, if the indicator light is on, network cable is connected properly. ...

  • Page 13: Getting Started

     Do Not Disturb plug-in, when enabled DND, prohibit incoming calls in; Incoming call will be normal when DND is closed.  Accounts, DW-820 supports 6 lines. Accounts list will show the status of the current account.  Extended Screen Prompt, Display the location of current screen page; and show how many pages extended.

  • Page 14: Status And Notifications Instruction

    3.1.2 Status And Notifications Instruction The status bar in main screen is divided into two zones, notification area and status area, as shown below: Status Area Icon Description Network is connected Network is not connected Mute mode Alarm clock is set PPPOE is connected PPPOE is failed Notification Area...

  • Page 15: Using The Touchscreen

    3.1.3 Using The Touchscreen  Tap To select items on the screen (e.g., setting options, apps); to press onscreen buttons; to type letters and symbols using the onscreen keyboard.  Touch and Hold Touch the item on the screen and hold it without lifting your finger from the screen till an action occurs.

  • Page 16: View / Turn Off Notifications

    Connecting To Network And Wi-Fi DW-820 supports a variety of network connections (Ethernet, Wireless) and device Network connections includes four modes, Static IP, DHCP, PPPOE, Wi-Fi access. DHCP is the default configuration. Device connections include EHS headset, USB and...

  • Page 17: Configuring Static Ip

    4.2.1 Configuring Static IP You can select one of the following methods to enter the static IP configuration:  Mode 1: In the main screen, press "Menu" key on the hard keyboard-> System Settings-> Wireless & Networks-> Ethernet- > Using static IP. ...

  • Page 18: Configuring Dhcp

    4.2.2 Configuring DHCP You can select one of the following methods to enter the DHCP configuration:  Mode 1: In the main screen, press "Menu" key on the hard keyboard-> System Settings-> Wireless & Networks-> Ethernet-> uncheck Using static IP. ...
  • Page 19 You can select one of the following methods to enter the PPPOE configuration:  Mode 1: In the main screen, press "Menu" key on the hard keyboard-> System Settings-> Wireless & Networks -> Ethernet ->More ->PPPOE.  Mode 2: In the main screen, tap ->...

  • Page 20: Configuring Wi-Fi

    2) Enter the correct user name and password of PPPOE Note: 1) After dialing, can display the acquired IP address, server IP, the primary DNS, Secondary DNS information, status as connected 2) Not Dial, IP address information will be 0.0.0.0 3) There is a redial entry under Alternate DNS, click redial, then re-launch a PPPOE dial-up process, re-dial.
  • Page 21 1) When the Wi-Fi switch is turned on, the video phone can list and display all Wi-Fi AP searched in the environment; 2) When connects to available AP in the environment, if a Wi-Fi AP is without password protection, there is no lock icon on Wi-Fi signal, it will automatically connect when clicked;...
  • Page 22 4 check Show advanced options, you can set Proxy server and IP mode.  Proxy Settings  IP settings(Static IP):...
  • Page 23 Long press on the connected Wi-Fi AP, it will pop-up a dialog box, you can forget the network or modify the network. Long press on the non-connected Wi-Fi AP, it will pop up a dialog box, and you can click and connect to network. 6 Click WPS (Wi-Fi Protected Setup) button, if the wireless router has WPS function, and the router WPS button is pressed, the video phone will be able to connect to the Wi-Fi without entering a password.

  • Page 24: Sip Account Configuration

    a. Check Network notification, it will notify you when an open network is available; b. Check Avoid poor connections, it will prompt that don’t use a WiFi network unless it has a good internet connection; View the Wi-Fi Mac address and IP address; SIP Account Configuration You can select one of the following methods to enter the SIP account configuration: ...

  • Page 25: Add Account

    4.3.1 Add Account Click an account to enter Account Editor...
  • Page 26 Configuration parameters are described as follows: Parameter Specification Register Name SIP Accout ID provided by ISP User Name SIP User Name provided by ISP Password SIP Password provided by ISP Display Name SIP Display name SIP Register Server, format: domain/IP, for example: Reg Server IP 194.168.1.2 Reg Server Port...

  • Page 27: Sip Account On/Off

    4.3.2 SIP Account ON/OFF After SIP account is configured and registered successfully, it will display the prompt ”Registered” in the Account Manager, and the icon will be displayed on the status bar. If you want to disable the account, please click If the sip account is failed to register, the failure code will be displayed under the account, and then you can check with the account configuration or network connection.

  • Page 28: Sound

    Sound You can select one of the following methods to enter the Sound configuration:  Mode 1: In the main screen, press "Menu" key on the hard keyboard-> System Settings-> Sound.  Mode 2: In the main screen, click -> Settings -> Sound. ...

  • Page 29: Silent Mode

    Including Volume, Ringtone and Notification, Dial pad touch tones and Touch sound. 4.4.1 Silent Mode Hold the Power or Suspend button, then choose Silent mode in the pop-up menu. In addition to the media and the alarm sound, the rest sound is mute. As shown in the picture below:...

  • Page 30: Volumes

    4.4.2 Volumes In Sound configuration page, click “Volumes”, the volume configuration is shown as below  Volume options include ringtones and notifications, Media, Alarm clock.  You can hold and drag the slide button or just directly click a volume location to adjust the volume.

  • Page 31: System Sound

    4.4.4 System Sound If you want to enable Dial pad touch tones and Touch sounds, please go to Sound configuration page to click the corresponding sound. Dial pad touch tones and Touch sounds are enabled in default configuration. Audio Settings To setup the corresponding audio parameters and Volume.

  • Page 32: Video Settings

    4.6 Video Settings To configure the video corresponding parameters.

  • Page 33: Call Settings

    4.7 Call Settings...

  • Page 35: Always Forwarding&Forwarding Number

    4.7.1 Always forwarding & Forwarding Number All the incoming calls will be forwarded unconditionally to specified number. Configuration on the phone: 1. Phone Settings->Call Settings->Call Forwarding-> Always Forwarding 2. Select the desired account. 3. Enable Always Number. 4. Input the number you want to forward. 4.7.2 Call forwarding busy &...

  • Page 36: No Answer Forwarding&Forwarding Number

    4.7.3 No Answer Forwarding & Forwarding Number The incoming calls will be forwarded to the specified number when the ring tone is time out without answer. Configuration on the phone: 1. Phone Settings->Call Settings->Call Forwarding->No Answer Forwarding 2. Select the desired account. 3.

  • Page 37: Call Waiting

    It is used to answer the incoming call automatically after users set up the intercom function. In default situation, the IP phone DENWA DW-820 will answer the intercom incoming calling automatically and make a noise. You can set the phone to enable silent mode when picking up the intercom call so that the other will not hear you.

  • Page 38: Dial Plan

    the phone will dial the hot line number automatically when you pick up the handset, press the hand-free or the account key. Also you can set the timeout of dialing the hot line number, then the phone will dial the hot line number automatically after the timeout.

  • Page 39: Auto Provision

    4.9 Auto Provision DW-820 IP Phone can be configured to resynchronize its internal configuration state to match a remote profile periodically and on power up by contacting a normal provisioning server (NPS) or an access control server (ACS). In this document, we assume that the administrator knows how to set up the NPS and ACS (DHCP, PNP, TFTP, FTP, HTTP, and HTTPS servers).

  • Page 40: Personalize

    4.10 Personalize 4.10.1 Log Level The Log level is divided into seven levels: EMERG, ALERT, CRIT, ERR, WARNING, NOTICE, INFO, DEBUG, log class is from low to high. The default setting is EMERG, which is the lowest grade log.

  • Page 41: Hook Mode

    4.10.2 Hook Mode Hook Mode is divided into Phone Mode, Disable, App Mode, Auto Mode. The default mode is Phone Mode. 4.11 Reboot Manager 4.11.1 Reboot time User can setup the reboot date and hour you want . 4.11.2 Status of time If the status is enable ,users can edit the reboot time you want.

  • Page 42: Reboot Settings

    4.11.4 Reboot settings Click the icon to reboot. 4.12 Date & Time You can select one of the following methods to enter Date & Time configuration:  Mode 1: In the main screen, press "Menu" key on the hard keyboard-> System Settings->...
  • Page 43 You can increase or decrease the corresponding value by dragging upper or lower, also can directly input corresponding value in input flied, and then click the "Done" button. Click "Set time, time settings, as shown below: In the figure, uncheck Use 24-hour format, you can increase or decrease the corresponding time value by dragging upper and lower.

  • Page 44: Personalization Settings

    4.13 Personalization Settings According to personalized settings, you can make the equipment more characteristic. 4.13.1 Wallpaper You can use the following three ways to change your favorite wallpaper. Mode 1: 1) You can choose one of the following steps to enter into the choice of wallpaper source: ...

  • Page 45: Widgets

    picture you want to set as wallpaper, then press and hold the clip frame picture, drag the clip box, crop the picture finally click "OK". When clipping, if you want to change clip size of the box, press clipping frame, the border follows the direction of the arrow to be shown in the figure, you can drag it to the border or outside the borders, to change the size of the crop box.
  • Page 46 4.13.2.1 Add A Widget 1) In the main screen, Click , left-slide the screen, choose and add a widget. The following window: 2) Each widget has indicated the name and the location, press and hold the component, put it to the designated location on the desktop. 4.13.2.2 Modify an Added Widget If you want to modify the location of added widgets on the desktop, hold the widget...

  • Page 47: Shortcuts

    At this time, you can control the blue point to drag the border to change the size of the widget frame. And then only need to press “Back” button on the keyboard to save the change. 4.13.2.3 Delete A Widget Hold the widget until the icon appears on the upper left corner of the screen, you can drag the widget to...

  • Page 48: Modify Extended Bar

    4.13.3.2 Modify A Shortcut If you want to modify the location of shortcut on the desktop, hold the shortcut until the icon appears on the upper left corner of the screen, you can drag the shortcut to the corresponding position of the desktop. 4.13.3.3 Delete A Shortcut Hold the shortcut until the icon appears on the upper left corner of the screen,...

  • Page 49: Backup & Reset

    2) See the music list in App, select and press a music, and then In the pop-up menu options, select "Ringtone" -> "Phone" 4.14 Backup & Reset 1) Click Setting 2) Click “Backup & reset”; 3) Click “Factory data reset”; 4) Click “Reset Multimedia Terminal”...

  • Page 50: Function

    5 Function Call Function DW-820 supports audio calls and video calls. Please ensure that the device has registered SIP account successfully before using the call function. If not, you can also use IP direct call. (SIP account configuration refers to chapter 4.3) 5.1.1 Make A Call...
  • Page 51 1) By pressing the number keys on the dial interface or directly pressing the number on keypad. To delete a number, press the on the dial interface, or press Delete button on the keypad. 2) If you want to make an audio call, please click "Audio Call"; if you want to make a video call, please click "Video Call".

  • Page 52: Dial Out From Contact

    5.1.2 Dial Out From Contact You can choose one of the following steps to enter into the contacts:  In dialing interface, Click the icon  Click -> Contact is shown as below 1) Click the contact in Contacts, and you can view the details on the right side. As shown in below picture 2) You can click to make an audio call, click...

  • Page 53: Receive A Call

    For example, to find Inn, only press the number keys 22 to locate the contact quickly. When input no number, displaying the current call records; when input numbers, list the current matching results. Click the contact, and it will enter the telephone number to dial automatically.
  • Page 54 Click "Audio" to establish the audio call, and video is not visible; click "Video" to establish the video call, and video is visible. Pick up the handset to answer the call as a video call. 3) Answer a video invite During an audio call, if a video invite is requested, it will pop up the following window: Click “Accept”...

  • Page 55: Call Options

    5.1.4 Call Options Call options as shown below: Call options are described as below: Click the button to hold the current call. Click the button to resume the current call. Mute Click to switch to video call Click to switch to audio call Click to switch to Speaker Click to switch to handset Extended function...

  • Page 56: Call Records

    Switch to full screen View local video View the other part video 5.1.4.3 Multiple Calls  The Phone supports 4 line calls. The line information is on the right side of call interface.  During a call, you can click on the button to add a new call.
  • Page 57 1) You can click the drop-down list to choose the call record types, it supports all call, missed call, received call, dialed call and forwarded call five types of call information. 2) Call records are shown on the left, and show the total number in the bracket. Click the number or contact, and you can view all the call records details on the right.

  • Page 58: Contacts

    5.1.5.3 Delete Call Records 1) If you want to delete one call record, steps as below:  Long press the call record you want to delete;  Pop-up a menu, press “Confirm” to confirm the deletion. 2) If you want to delete multiple call records, steps as below: ...

  • Page 59: Local Phone Book

     Enter the dialing interface, and then click the icon 5.2.1 Local Phone Book You can view, audio call, video call, add, edit, delete the Local contacts. 5.2.1.1 Add A New Contact 1) Click the icon on the top right corner, and click “New Contact” in the drop-down window;...
  • Page 60 Edit the contact photo, Browse the image from “Take Photo” or “Choose photo from Gallery” Delete the note Cancel the edit Save the contact Some more information If you want to add some more information, please click it will pop up the page of contact details, as shown:...
  • Page 61 Click to save the contact. 5.2.1.2 Modify The Contact 1) Select the contact you need to modify in the contact list; 2) Click 3) Enter into contact edit page, you can edit the contact information. 5.2.1.3 Delete The Contact You can choose one of the following methods to delete the contacts: ...

  • Page 62: Broadsoft Phone Book

    5.2.2 Broadsoft Phone Book To setup Broadsoft contact. For Broadsoft PhoneBook’s server address, port, username and password, you need to consult your Broadsoft service provider for further information. 5.2.3 Remote Phone Book 1. Access the remote phone book, add the contacts to the local phone book from the remote phone book or make calls from the remote phone book.

  • Page 63: Group

    details, please consult with your system administrator for further information. 5.2.5 Group Group, it will be convenient for you to have contact group management. Contacts should at least belong to a group, the default is no group. 5.2.5.1 Add A New Group 1) Click 2) Choose “New group”;...

  • Page 64: Blf

    Click Edit Member, or hold the existed member, it will pop up a prompt to delete the member. 5.3 BLF Busy Lamp Field (BLF) is used to monitor a specific user for status changes on IP phones. For example, you can configure a BLF key on a supervisor’s phone to monitor the phone user status (busy or idle).
  • Page 65 Note After you finish BLF Key configuration, you need to drag ExtKey from the WIDGETS to the main interface. As shown below.

  • Page 66: Intercom

    BLF LED status LED Status Description Solid green The monitored user is idle. Slow flashing red The monitored user receives an incoming call. Solid red The monitored user is dialing. The monitored user is talking. The monitored user does not exist. 5.4 Intercom Select Type as Intercom, enter intercom code in Value.

  • Page 68: Call Return

    5. The phone will connect the extension number of remote user automatically. 6. Answer the intercom incoming calling. 7. In default situation, the IP phone DENWA DW-820 will answer the intercom 8. Incoming calling automatically and make a noise. You can set the phone to enable silent mode when picking up the intercom call so that the other will not hear you.

  • Page 69: Blflist

    You can choose Audio call, Video call or Cancel after you click Call Return Key. As shown below: 5.6 BLFList BLF List：While using BroadSoft platform, the accounts which are monitored by the sip phone will reply the subscribe news in the form of xml list to improve efficiency.

  • Page 70: Pickup & Group Pickup

    BLF List Code： While using BroadSoft platform, configure the BLF LIST CODE， can Pick up call or Barge in call. Note: BLFListCode is supported by Broadsoft platform, Please consult your administrator further information. 5.7 Pickup & Group Pickup You can use pickup to answer other users’ incoming call. The IP phone DENWA DW- 820 supports specified pickup and group pickup.

  • Page 71: Acd

    Note: Press the group pickup only to answer line 1 incoming call if there are many lines incoming calls in group. Different servers support different pick codes. 5.8 ACD Automatic Call Distribution (ACD) enables organizations to manage a large number of phone calls on an individual basis.

  • Page 72: Hot Desking

    5.9 Hot Desking In some working place, the people are always walking around. HotDesking feature will make the staffs login his account on any computer in the company. In some public places, the working people is not fixed, anyone can use HotDesking for logging his account, and setting the phones to the familiar mode, such as the remote function of the computer.

  • Page 73: Conference

    5.10 Conference You can use the conference feature to hold a 3-way conference by pressing the Conference soft key to invite the current talking and one line talking held to attend conference. 5.10.1 reate 3-way conference...
  • Page 74 1. Create talking with first party; 2. Press to create a new talking; 3. Input the number of second party and press the Video Call or Auido Call to make a call; 4. When the second party answers your call, press the Conference softkey or the Conference key on the keypad to enter the 3-way Conference interface.
  • Page 75 6. If you want to quit Conference, please enter 3-way Conference interface again, select Split Meeting or Hang up the phone.

  • Page 76: Transfer

    5.11 Transfer 5.11.1 Blind Transfer 1. When the IP phone blind transfers a call. 2. Pick up a call, press transfer key on the keypad or click 3. Enter the target number 4. Click Blind to transfer the number. 5.11.2 Attended Transfer 1.

  • Page 77: Webpage Browser

    keyboard. You can also download your preferred input method from the internet. 5.13 Webpage Browser This section describes the default web browser in the video phone, and you can also download your preferred browser through the internet. You can use one of the following methods to run the browser: ...
  • Page 78 Add a new webpage View the bookmark and browsing history Others ,then select History. To check the Most visited Web pages and Today visited Click pages.

  • Page 79: Camera

    5.14 Camera Open the camera: in the main screen, click -> You can view your photos and videos in “Gallery” 5.14.1 Photograph Mode Turn on the camera, and the default mode is photograph mode. 5.14.1.1 Basic Setting Click on the upper right corner or long press on the screen to pop up the menu Setting...

  • Page 80: Gallery

    fingers to press on the screen, shrinkage or expansion to adjust the focal length. 5.14.1.4 Take A Video Click -> to swith to video mode. Click video starts when the icon turns to . And click to stop the video recording and save. 5.15 Gallery You can use Gallery to view photos or videos, and you can also view the picture...

  • Page 81: Bluetooth

    Bluetooth device with the DW-820, “pair” the device with DW-820 so that both devices know how to connect securely to each other. After that, users could simply connect to a pared device. Turn off Bluetooth if it’s not used.

  • Page 82: Turning Bluetooth On /Off

     Click or untick the option for Bluetooth. 5.16.2 Changing Bluetooth Device Name The DW-820 uses “SVP3300” as Bluetooth device name by default. The device name will be visible to other devices when connecting them. Follow the steps below to change the name: ...

  • Page 83: Un-Pairing A Bluetooth Device

    “Pairing” under the device ID. Make sure the Bluetooth device is active in pairing mode. Then tap on the device ID on the DW-820 to pair them. Confirm the passkey in the prompted message (if any). Or if PIN is required, please refer to the device’s documentation or other procedures to...

  • Page 84: Calendar

    and manage your data. 5.18 Calendar To start the calendar  In the main screen click -> Calendar; As shown below If one day has activity, color will appear on the calendar to remind. 5.18.1 Add An Account While using the calendar at the first time, it will remind you to add an account. Click ”Add account”...

  • Page 85: View Calendar

    account to the calendar. 5.18.2 View Calendar The calendar will display weekly by default, and you can slide the calendar up and down to view the different weeks. In order to view the activities or create the new activities, you can also make the calendar display daily or monthly. While using daily or monthly displaying, you can slide the calendar left and right to view the different day or month.

  • Page 86: Edit Activities

    3) Click “Done” to finish. 5.18.4 Edit Activities You can click on schedule needed to be modified to edit the schedule. 5.18.5 Delete Activities While viewing the activity, you can click “DELETE” on the upper right corner to delete...

  • Page 87: Clock

    the activity. 5.19 Clock Enter the Clock:  In the main screen, click -> Clock; As shown below: Description: Alarm Countdown timer Stopwatch Time zone Others 5.19.1 Alarm You can add one or multiple alarms:...
  • Page 88 1) Click 2) Click 3) Input the time of alarm; 4) If you want to repeat the alarm in some days of a week, please click “REPEAT”; 5) You can choose the ringtone of the alarm. 5.19.1.1 Enable/Disable Alarm You can click ON/OFF to enable or disable the alarm. Note: If power off the phone, the alarm will also be off.

  • Page 89: Countdown Timer

    5.19.1.2 Modify Alarm If you want to modify the status of the alarm, including time, repeat data, alarm ringtone, you can directly click on the alarm. 5.19.1.3 Delete Alarm In Alarm page, you can use the following method to delete the alarm: ...

  • Page 90: Stopwatch

    5.19.3 Stopwatch 1) Click 2) Click “START” or “STOP” to start or stop the stopwatch; 3) Click the time icon to start a new time; 4) When the time is on hold, click to reset the timer. 5.20 Email Email Application can let you use POP3 or IMAP service to send and receive e-mail. Start Email ...

  • Page 91: Music

     If you have already set up an email account, In the main Email page, Press “Menu” button, and then click “Account”, and last press ”Menu” to “Add Account”. 2) Input the email account and password, and then click “Next”; If there is no account type in the equipment database you want to set, the device will require you to enter more detailed information (the receiving server settings and outgoing server settings).

  • Page 92: Explorer

    You can click the labels of Artists, Albums or Songs to view all songs. You can also view or play the songs from the playlists. To view the currently playing song, please click the "now playing" label. 5.22 Explorer You can use explorer to manage the files in the device. In the main screen, click ->...

  • Page 93: Video Player

    Home Page Upper Layer Multiple Choices, And the selected file will change to blue color. Editor, you can do Copy, Delete, Move, Paste, Rename, Send, Create shortcut operations. New Folder Previous File Next File If you insert a SD card, you can view the files in SD card. (Optional) View the internal files of the device View the files in inserted USB device...

  • Page 94: Floating Browse Mode

    Bookmark Screen Brightness Adjustment The previous video, and long press to make video fast backward. Hold/Play The next video, and long press to make video fast forward. Screen size adjustment, four type of video sizes: original size, full screen, 16:9, 4:3 Floating browse mode Others 5.23.1 Floating Browse Mode...

  • Page 95: Others

    You can click on to play the video, click to shrink the floating window. And use two fingers to press on the screen, shrinkage or expansion to adjust the window size. If you want to close the floating window, please long press the floating window until it displays icon in the center, click on the icon to close the floating window.
  • Page 96 5.24.1.1 Install You can click “Install”, and then browse the path: The system will list all the Apk applications under the path, click the Apk to install. 5.24.1.2 Manage You can click on "Manage" button to browse the Apk installed in the system.

  • Page 97: Ping Tool

    5.24.2 Ping Tool You can use the Ping tool for Ping query, network packet capture and view the log information. 5.24.2.1 Ping Query Ping query interface is as shown You can input the address you want to Ping, click the Ping button, you can view the Ping query results.
  • Page 98 You can choose what type protocol and specified port you need to capture the logs. Press “Start Tcpdump” to start the log captured. If you want to finish the log captured, you can press “Stop Tcpdump” to stop the capture, and the system will prompt the file saved path. You can use Wireshark and other tools on PC to read the logs.
  • Page 99 You can use to search the log information, and select the log level through the drop-down list. Or click to see more options. if you need to save the log, please click , select "Save" If you need to highlight the log information, please click , select "highlight", and then the log will be showed as different color.

  • Page 100: Software Upgrade

    6 Software Upgrade Immediate Update Choose one way below to enter the system upgrade interface:  In the main screen, press “Menu” on board -> System Settings -> System -> About Multimedia Terminal -> System Upgrade -> System Update Now ...

  • Page 101: Select Other Upgrade Package

    6.1.1 Select Other Upgrade Package 1) Via USB to Upgrade Put upgrade package into USB, insert USB, then click “Select other upgrade package”, find “/mut/usb_storage”, find the upgrade package, then click “OK” to upgrade. 2) Via Internal Memory to Upgrade Use USB to copy the upgrade package into Internal Memory, then press “Select other upgrade package”, find “/mnt/sdcard”...

  • Page 102: Remote Update

    2) Via built-in SD Card to upgrade First, change the name of upgrade package into upgrade.zip, then copy it into USB, and then use USB to copy the upgrade package into Internal Memory, enter the upgrade interface, will find path upgrade package:/mut/sdcard/upgrade.zip, because video...

  • Page 103: Auto Update Period

    Auto Update Period Auto Update Period includes four modes: None, One Day, One Week, and One Month. The terminal will detect the new version automatically in time, if there is, the status bar will show “There is a new version, please update!”. Click and download the image for upgrade.

  • Page 104: Upgrade On The Web

    Upgrade on the web Click Upgrade- >Basic Choose the software you want to update from the computer. 3.Click Check Update After System Power On Click “Check Update After System Power On” Every time you power on, the system will check the new version automatically. If there is a new one, the status bar will notice: “System has new version, please update now!”, click and download the image for upgrade.

  • Page 105: System Maintenance

    7 System Maintenance System State Inspection Mode 1: In the main screen, press "Menu" key on the hard keyboard-> System Settings-> About Multimedia Terminal Mode 2: In the main screen, click -> -> About Multimedia Terminal It will display phone status, software version and hardware version in this item. IP Query Mode 1: In the main screen, press "Menu"...

  • Page 106: Sip Account Registration Query

    Mode 3 and Mode 4 can check the corresponding network information in setting interface. SIP Account Registration Query You can choose one of the following methods to enter the SIP account registration query. If the account is successfully registered, the icon will be light up in notification area of phone.

  • Page 107: Backup & Reset

    Mode 1: Press Speaker button or pick up to enter the dialing interface, click on upper right corner, check Account Manager. Mode 2: Slide down the top-left , click the account, enter the setup interface, check Account Manager. Backup & Reset Mode 1: In the main screen, press "Menu"...
  • Page 108  Please check whether the adapter fits this product requirement;  Please check whether the outlet is working properly. Failure 2: No voice when pick up the handset  Please check whether the connection of handset is working properly;  Please adjust the volume + key on keyboard when off-hook the phone, Observe the display of “volume”...

  • Page 109: Web Interface

    8 Web Interface Web login 1. Open the browser on your computer. 2. Input the IP address in the address bar. 3. Enter the user name and password (user name: admin, password: admin), then click Status->Basic Click Status->Basic to check the phone information.
  • Page 110 Sections Description Product Information To display the device’s information such as Model name, MAC address (IP device’s physical address), Hardware Model, Firmware version and Hardware firmware. Network Information To display the device’s Networking status(LAN Port),such as Port Type(which could be DHCP/Static/PPPoE), Link Status, IP Address, Subnet Mask, Gateway, Primary DNS server, Secondary DNS server.

  • Page 111: Account->Basic

    8.3Account->Basic...
  • Page 112 Sections Description SIP Account To display and configure the specific Account settings.  Status: To display register result.  Display Label: Which is displayed on the phone’s LCD screen.  Display Name: Which is sent to the other call party for displaying.

  • Page 113: Account->Advanced

    Account->Advanced...
  • Page 114 Sections Description SIP Account To display current Account settings or to select which account to display. Codecs To display and configure available/unavailable codecs list. Codec means coder-decoder which is used to transfer analog signal to digital signal or vice versa. Familiar codecs are PCMU(G711U), PCMA(G711A), G722 (wid-bandth codecs),G729 and so on.
  • Page 115 ongoing call will be disconnected automatically once the session expired unless it’s been refreshed by UAC or UAS.  Session Expire: Configure session expire time.  Session Refresher: To configure who should be response for refreshing a session. Note: UAC means User Agent Client, here stands for IP phone.

  • Page 116: Network ->Advanced

    Network ->Advanced Sections Description Local RTP To display and configure Local RTP settings.  Max RTP Port: Determine the maximum port that RTP stream can use.  Min RTP Port: Determine the minimum port that RTP stream can use. VLAN To display and configure VLAN settings.

  • Page 117: Phone ->Call Feature

    Phone ->Call Feature...
  • Page 118 Sections Description Mode Phone To enable or disable feature key sync.  Feature Key Sync: To enable or disable feature key sync.  Mode: Select the desired mode. Forward Transfer To display and configure Forward setting. Note: There are three types of forward: Always Forward, Busy Forward and No answer Forward.
  • Page 119 XML) information during SIP calling. The default status is disabled. Door Phone when there is incoming call from doorphone, setup the delay auto answer time, DW-820 will auto answer the call after the timeout. Note: if you enable Auto Answer function, this feature will be not available.

  • Page 120: Phone->Audio

    incoming call is automatically answered. Phone->Audio Sections Description Echo Canceller Echo Canceller: To remove acoustic echo from a voice communication in order to improve the voice quality .  VAD (Voice Activity Detection): Allow IP phone to detect the presence or absence of human speech during a call.

  • Page 121: Phone->Video

    Mic Volume To configure Microphone volume for handset mode. Automatical Generation DW-820 will auto adjust amplification circuit gain via signal.  Automatic Gain Control(Sending-side): Disabled by Control default. ...

  • Page 122: Phone->Ext Key

     8.9 Phone->Ext Key Sections Description Current Page DW-820 can support 4 pages Ext Key. 20 Ext Keys for each page. Allows user to assign specific feature to the designated key on expansion module. For keys, the available feature list:...

  • Page 123: Phone->Replace Rule

    Intercom, Speed Dial, History, Favorites, Redial, Account, ACD, BLF, BLFList,Call Return, Hot Desking, Record, XML Browser, DTMF. 8.10 Phone->Replace Rule Sections Description Rules Allow user to select Replace rule or Dial-now to display or edit. Rules Modify Allow user to modify selected rules information, for replace rule, you can modify related accounts, prefix and replace.

  • Page 124: Phone->Dial Plan

    8.11 Phone->Dial Plan Sections Description Rules Allow user to select Replace rule or Dial-now to display or edit. Dial Now Delay Allow user configure dial now delay time for dial now. It means user can configure the IP phone to dial out the phone number automatically after the designated delay time if it match any dial now rule.

  • Page 125: Phone->Action Url

    8.12 Phone->Action URL Sections Description Action URL To display and configure Action URL settings. Setup Completed: When the IP phone completes startup.  Registered: When the IP phone successfully registers an account.  Unregistered: When the IP phone logs off the registered account.
  • Page 126  Established: When the IP phone establishes a call.  Terminated: When the IP phone terminates a call.  Open DND: When the IP phone enables the DND mode.  Close DND: When the IP phone disables the DND mode. ...

  • Page 127: Phone->Multicast

    8.13 Phone->Multicast Sections Description Multicast Setting To display and configure the Multicast setting.  Paging Barge: Choose the multicast number ,the range is 1-10.  Paging priority Active: Enable o disable the multicast. Priority List To setup the multicast parameters. ...

  • Page 128: Phonebook->Local Book

    8.14 PhoneBook->Local Book Sections Description Contact To display and select local contact type.  All Contacts: To display or edit all local contacts.  Favorites: To display or edit favorites contacts.  Black List: To display black list contacts. Search To search designated contacts from local phonebook.

  • Page 129: Phonebook->Remote Book

    8.15 PhoneBook->Remote Book Sections Description Remote Book To display and configure Remote Book settings.  Index: To select desired Remote Book item to display and configure.  Local Book URL: To configure remote book server address  Local Book Name: To configure display remote book name on Phone UI ...

  • Page 130: Phonebook->Call Log

    8.16 PhoneBook->Call Log Sections Description Call History To display call history records. Available call history types are All calls, Dialed calls, Received calls, Missed calls, Forwarded calls.  HangUp: To click to hangup ongoing call on the IP phone. Note: For “HangUp” feature, you need to have the remote control privilege to control IP phone via Web UI.

  • Page 131: Phonebook->Ldap

    8.17 PhoneBook->LDAP Sections Description LDAP To display and configure LDAP phonebook settings.  Name Filter: The settings used to tell LDAP server what name attributes to search.  Number Filter: The settings used to tell LDAP server what number attributes to search. ...

  • Page 132: Phonebook->Broadsoft

     Max Hits: To configure the maximum size of result response from LDAP server.  Search Delay Time: To configure delay time before initiate LDAP searching request after you input a value from Phone UI. Note: For setting details, please consult with your system administrator for further information.

  • Page 133: Upgrade->Basic

    To select upgrading zip file from local or a remote server automatically. Note: Please make sure it’s right file format for right model. Reset to Factory Setting To setup DW-820 to factory setting. Reset Config To Factory To setup the configuration file to factory setting. Setting...

  • Page 134: Upgrade->Advanced

    8.20 Upgrade->Advanced Sections Description PNP Option To display and configure PNP setting for Auto Provisioning.  PNP: Plug and Play, once PNP is enabled, the phone will send subscription message server automatically to get Auto Provisioning server’s address. By default, this SIP message is sent to multicast address 224.0.1.75 (PNP server address by standard).
  • Page 135 Manual Autop To display and configure manual update server’s settings.  URL: Auto provisioning server address.  User name: Configure if server needs an username to access, otherwise left blank.  Password: Configure if server needs a password to access, otherwise left blank. ...

  • Page 136: Security->Basic

    8.21 Security->Basic Sections Description Web Password Modify To modify user’s password.  User Name: Choose the character you are.(admin or user)  Current Password: The current password you used.  New Password: Input new password you intend to use.  Confirm Password: Repeat the new password.

  • Page 137: Security->Advanced

    8.22 Security->Advanced Sections Description Web Server Certificate To display or delete Certificate which is used when IP phone is connected from any incoming HTTPs request. Note: The default certificate could not be deleted. Web Server Certificate To upload a certificate file which will be used as server Upload certificate.

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