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Troubleshooting
Troubleshooting Tips
The following table includes troubleshooting tips for phone and system features.
NOTE
The phone is not working properly.
I cannot use one or more of the
features described in this guide.
I cannot program System Speed-Dial
numbers.
I cannot change the time and date on
the phone display.
I am experiencing audio problems on
my phone such as echo, distorted
sound, or choppiness.
The name on the display is incorrect. Your system administrator assigns display names.
I cannot use the local telephone
company star codes (for example,
*82, *69) when I press the Outgoing
button or use the Outgoing Call
access code (8 is the default code)
when calling an external number.
I cannot use the Agent Help, Record-
a-Call, or Station Monitor feature.
I cannot program a Station Speed
Dial number to the button I want.
Page 66
You can often correct problems that you may be experiencing by resetting the
phone to the default settings. See "Resetting the Phone to the Default Settings" on
page
16.
Problem
Possible Solution
Contact your system administrator.
The feature may not be enabled. Contact your system
administrator for more information.
Your system administrator programs System Speed
Dial numbers (see
page
23).
Your system administrator programs the time and date.
Contact your system administrator if you notice that the
date and time are incorrect.
Contact your system administrator if you are having
audio problems.
Rather than pressing the Outgoing button or 8 to
access an outside line, you must dial a Select Line
Group number (see
page
13) before you can use the
star codes. For example, if your system is using the
default Select Line Group numbers, dial 92001 to
access that line. After you have dial tone, you can dial
the star code and the number.
If your system uses Peer-to-Peer (P2P) audio, you
cannot use these features when you are on a P2P call.
Contact your system administrator for more
information.
Before assigning the speed-dial number to a
programmable button, you must store the number with
either a Station Speed-Dial bin (see
Mitel
®
5304 IP Phone User Guide – Issue 3, February 2011
page
23).
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