Related Manuals for Denwa Communications Mitel 5304
Summary of Contents for Denwa Communications Mitel 5304
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Page 1: Mitel 5304 Ip Phone
Mitel 5304 IP Phone: User Guide W I N N E R 0330 333 7323 | www.denwa.uk.com MEDIUM SIZED BUSINESS OF THE YEAR... - Page 2 M I T E L 5000 Communications Platform (CP) 5304 IP Phone Title space availble here. Title space availble here. Title space availble here. Title space availble here. Title space availble here. (Frutiger 57Cn 16pt) User Guide...
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Page 4: Programmable Buttons
5304 IP Phone Quick Reference Guide This guide provides information for frequently used features. For more information about these and other features, refer to the user guide. For voice mail information, refer to the voice mail user guide for your system. Programmable Buttons Commonly Used Feature Codes The 5304 IP phone has nine programmable buttons. -
Page 5: Transferring Calls To Other Extensions
Answering Calls Placing Ad Hoc Conference Calls Lift the handset to answer a call. 1. While on the first call, press the Special button and then dial 5 to place the call on hold. CALL Placing Emergency Calls NEXT PARTY TO CNF appears. Dial the emergency number (911 U.S. - Page 6 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the 5304 IP phone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost.
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Page 7: Safety Notices
Important Safety Instructions and Precautions Remember the following safety guidelines when using the IP phone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers: Remain on the line and briefly explain to the dispatcher the reason for the call. ... -
Page 8: Power Requirements
Power Requirements CAUTION IP Phone Damage Hazard. To avoid damaging the IP phone, make sure the IP phone is connected to the proper power supply before powering on. Contact your system administrator for more information. The IP phone requires any one of the following power supplies: ... - Page 9 IP Phone Usage This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WARNING When using your phone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: ...
- Page 10 Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
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Page 12: Table Of Contents
Contents Contents Getting Started Welcome ............... 1 About Your IP Phone . - Page 13 Contents Placing Calls ..............21 Placing Emergency Calls .
- Page 14 Contents Using Record-A-Call ............41 Using Group Listen .
- Page 15 Contents Hunt Group Supervisor Features ..........62 Accepting or Rejecting Agent Help Calls .
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Page 16: Getting Started
About Your IP Phone The Mitel 5304 IP phone is a compact, feature-rich phone that provides voice communication over an IP network. The 5304 has a back-lit liquid crystal display (LCD), display-assisted feature access, and a Ring/Message Indicator. In addition, for one-touch feature access, the 5304 has nine programmable buttons. -
Page 17: 5304 Features
Getting Started 5304 Features The 5304 is shown here. See “Phone Feature Descriptions” on page 3 for more information about the IP phone features. 1 – Liquid Crystal Display (LCD) 5 – Programmable buttons 2 – Ring/Message Indicator 6 – Volume buttons 3 –... -
Page 18: Phone Feature Descriptions
Getting Started Phone Feature Descriptions The following sections describe default configurations. Your phone may be programmed differently. Contact your system administrator for more information. See “5304 Features” on page 2 for phone feature locations. Display The display provides a two-line, 20-character viewing area for using features and identifying callers. -
Page 19: Programmable Buttons
Getting Started Programmable Buttons The 5304 has nine programmable buttons. When you first receive your phone, the buttons are pre-programmed as indicated in the table below. You may be able to reprogram the buttons for quick access to features or frequently called phone numbers. -
Page 20: Volume Buttons
Getting Started Volume Buttons Directly below the programmable buttons, the 5304 has two volume buttons, (Up) and (Down), that provide volume control for the ringer, handset and speaker. Volume levels are automatically saved when you press the volume buttons. In addition, these buttons allow you to scroll through display menus. Dialpad Buttons Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using features that require text input. -
Page 21: Headset Instructions
Getting Started Headset Instructions Although the 5304 does not have a dedicated headset jack, you can still use a headset on the phone if your system administrator has reprogrammed one of your phone’s buttons as a Speaker button. You must use a Speaker button to connect to and disconnect from calls while your phone is in headset mode. -
Page 22: Personalizing Your Phone
Personalizing Your Phone Personalizing Your Phone This chapter describes features you can use to personalize your phone. Installing Designation Cards If you program buttons on your 5304 (see page 12), you can install a new paper designation card with the revised button labels. A plastic cover holds the designation card in place. Designation cards are provided by your system administrator. -
Page 23: Changing The Ring Tone
Personalizing Your Phone Changing the Ring Tone You can select one of nine different ring tones. To change the ring tone: Lift the handset and press the hookswitch down. Dial 398. Do one of the following to listen to and select a ring tone: ... -
Page 24: Adjusting The Display Contrast
Personalizing Your Phone Adjusting the Display Contrast You can adjust the display contrast setting. To adjust the Contrast setting: Lift the handset, and press the hookswitch down. Dial 303. Do one of the following to adjust the contrast: Press (Up) or (Down) to adjust the contrast. -
Page 25: Using The Dialpad Buttons To Enter Characters
Personalizing Your Phone Using the Dialpad Buttons to Enter Characters You can use the dialpad buttons to enter text or numbers for features such as Do-Not-Disturb (see page 69) and Station Speed Dial (see page 38). The following are guidelines when entering dialpad characters: ... - Page 26 Personalizing Your Phone The following tables show the dialpad characters for the Canadian French and Mexican Spanish languages. Dialpad Characters — Canadian French Number of Times Dialpad Button is Pressed Button & À Â Æ Ç à â æ ç È...
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Page 27: Using Programmable Buttons
Personalizing Your Phone Using Programmable Buttons For quick access, you can assign feature codes, extensions, speed-dial numbers, trunks, or other resources to your programmable buttons. You can then press the programmed buttons to activate features or place calls. See “Default Access Codes” on page 13 and “Default Feature Codes”... -
Page 28: Outside Line Access Codes
Personalizing Your Phone Default Access Codes The following are default system access codes. If your system uses different codes, record the codes in the “New Code” column for reference. Outside Line Access Codes Code Type Code New Code Emergency Call 911 (999/112 Europe) Outgoing Call (Default) Select Line Group 1 to 208... - Page 29 Personalizing Your Phone Feature Page Code New Code Agent Help – Request Answer Ringing Call Automatic Call Access – On/Off Automatic Trunk Call Access – On/Off Automatic Trunk Answer Background Music – On/Off Barge-In Call Forward – All Calls Call Forward – If Busy Call Forward –...
- Page 30 Personalizing Your Phone Feature Page Code New Code Message – Cancel Left Message Message – Delete Message Message – Leave Station Message Message – View Messages Microphone Mute – On/Off Page Page Receive – On/Off Program Buttons Program Station Passcode Programmable Buttons –...
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Page 31: Viewing Button Assignments
Personalizing Your Phone Viewing Button Assignments You can view programmable button (key) feature assignments. To view button assignments: Lift the handset and dial 396. PRESS THE KEY TO REVIEW appears. Press any of the programmable buttons to display the assignment. Press # to exit. -
Page 32: Activating Door Relay
Personalizing Your Phone Activating Door Relay If the Activate Door Relay feature is enabled, you can unlock a door (i.e., “buzz” it open) through your phone. You can enter the Activate Door Relay feature code while idle or while on a call. This allows you to activate the feature while talking to a communications device mounted at the door without first having to hang up. -
Page 34: Answering And Placing Calls
Answering and Placing Calls Answering and Placing Calls The following instructions describe how to answer and place internal and external calls and how to use related features. By default, internal (intercom) calls are assigned to the IC button, and external calls NOTE are assigned to the Call button. -
Page 35: Using Automatic Trunk Answer
Answering and Placing Calls Using Automatic Trunk Answer You can use Automatic Trunk Answer to answer incoming external calls for other internal parties who are members of an “Answer Access” list. Your system administrator creates Answer Access lists. Contact your system administrator for Answer Access list extensions. Automatic Trunk Answer answers calls in the order they are received (that is, the first call received by any extension in the Answer Access list is the first one answered). -
Page 36: Placing Calls
Answering and Placing Calls Placing Calls The following instructions describe how to place calls and use related features. Placing Emergency Calls WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your phone. When dialing an emergency number (911 U.S. -
Page 37: Placing External Calls
Answering and Placing Calls Placing External Calls The following sections describe how to place an external call and the features you can use when placing external calls. To place an external call: 1. Lift the handset. 2. Press the Call button, or dial the Outgoing Call access code (8 is the default code). 3. -
Page 38: Using Speed Dial
Answering and Placing Calls Using Speed Dial You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either stored in the system (System Speed Dial), or in your phone (Station Speed Dial). Using System Speed Dial Your system administrator assigns Speed-Dial location numbers, which are available to anyone in the system. - Page 39 Answering and Placing Calls Dialing Station Speed-Dial Numbers If you have assigned a speed dial entry to one of your programmable buttons, you can press the button for one touch dialing (see page 25). If you do not have a speed-dial button, you can access the speed-dial feature using the 382 feature code.
- Page 40 Answering and Placing Calls Assigning Speed-Dial Numbers to Programmable Buttons You can assign Station or System Speed-Dial numbers to your programmable buttons. Before or after assigning the speed-dial number to a programmable button, make sure the speed-dial number has either a Station Speed Dial bin or System Speed Dial location assigned to it.
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Page 41: Using The Directory
Answering and Placing Calls Using the Directory You can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory Search (IDS), which is similar to the “text on 9 keys” (T9) predictive search feature used for mobile phones. The Directory has the following three subdirectories: ... -
Page 42: Using Account Codes
Answering and Placing Calls Using Account Codes Account codes record information for phone record reports. You may be required to enter account codes when placing calls. There are three types of account codes: Standard account codes: Automatically entered into the phone record report whenever you place a call. -
Page 44: Call Features
Call Features Call Features The following sections describe call-related features. Using Ring Intercom Always Handsfree Mode is a system feature that functions on phones with external microphones. When Handsfree Mode is enabled, incoming calls are automatically answered and audio is routed through the phone’s speaker. -
Page 45: Placing Calls On Hold
Call Features Placing Calls On Hold You can place calls on Individual Hold or System Hold: Individual Hold: Places an internal or external call on hold at your phone. System Hold: Places an external call on hold in the system. You can then pick up the call from any phone that indicates a flashing Call button for the call, including the phone that placed it on hold. -
Page 46: Transferring Calls
Call Features Transferring Calls You can transfer calls to other extensions or external numbers. You can also transfer conference calls. See “Transferring a Conference” on page 37 for more information. To transfer a call to another extension: 1. While on the call, press the Transfer button. 2. -
Page 47: Viewing Your System Information
Call Features Viewing Your System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) and the date and time. To display your user information and the date and time: Press the Special button, and then dial 300. -
Page 48: Forwarding Calls
Call Features Forwarding Calls You can use Manual Call Forwarding or System Forwarding to forward calls. Manual Call Forwarding The following table describes Manual Call Forwarding options. Call Forward Feature Description Code Call Forward All Calls All incoming calls are forwarded to a specified destination. -
Page 49: Using Dynamic Extension Express
Call Features Using Dynamic Extension Express When you enable Dynamic Extension Express (DEE) on your IP phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. Typically, your desk phone is configured to be your main extension. You may be programmed for up to ten associated destinations including: softphone, home IP phone, voice mail, mobile phone, home phone, desk phone 2, mobile phone 2, softphone 2, home IP phone 2, and home phone 2. -
Page 50: Using The Handoff - Push/Pull Feature
Call Features The following call types do not follow Dynamic Extension Express: Hunt group calls Hunt group announcement/overflow calls Transfer recalls, Hold recalls, Conference recalls, and Attendant recalls A recall occurs when a feature cannot be completed or the feature times out, and the call returns to the originating extension. -
Page 51: Receiving Message Waiting Indications
Call Features Receiving Message Waiting Indications If your main extension receives a message waiting indication (MWI) from voice mail or the system’s station messaging feature, the MWI is propagated (as applicable) to your other internal associated destinations. If any of your internal associated destinations responds to the MWI, then the MWI is cleared on all of them. -
Page 52: Placing Ad Hoc Conference Calls
Call Features Placing Ad Hoc Conference Calls You can place a Ad Hoc conference call with up to three internal or external parties (for a total of four parties, including yourself). To place a conference call: 1. While on the first call, press the Special button, and then dial 5 to place the call on hold. CALL NEXT PARTY TO CNF appears. -
Page 53: Ending A Conference And Placing All Parties On Hold
Call Features Ending a Conference and Placing all Parties on Hold You can end a conference and place all conference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time. To end a conference and place all parties on Individual Hold: 1. -
Page 54: Using Meet-Me Conferencing
Call Features Using Meet-Me Conferencing The Meet-Me Conferencing feature allows up to eight internal and/or external callers to dial into a conference instead of being manually added by an internal user, as is the case when using the system’s traditional “ad hoc” conferencing method. (See page 37 for details on using the traditional Ad Hoc Conferencing method.) -
Page 55: Joining A Meet-Me Conference
Call Features Joining a Meet-Me Conference You can join a conference with up to seven internal and/or external parties (for a total of eight parties, including yourself). To join a Meet-Me Conference: Dial (or ask to be transferred to) the Conference Assistant extension number. (See your administrator if you do not know the extension number.) You hear: “Welcome to the Conference Assistant. -
Page 56: Using Record-A-Call
Call Features Using Record-A-Call You can use Record-A-Call to record an ongoing call as a mailbox message. You can then retrieve the message from your voice mailbox. The Record-A-Call feature stays active after the other party hangs up, so you can add your own message to the recorded call. Record-A-Call is not supported on peer-to-peer (P2P) calls. -
Page 57: Using Group Listen
Call Features Using Group Listen You can use Group Listen to activate the speaker while you use the handset or headset to continue speaking. This allows other people to hear the other party on the call while the other party can only hear you (through the handset microphone). To use Group Listen: While on a call, press the Special button, and then dial 312. -
Page 58: Using Secondary Extension Buttons
Call Features Using Secondary Extension Buttons Secondary Extension buttons must be programmed by your system administrator. You can use programmable buttons as “secondary extensions.” Secondary Extensions are assigned to other extensions in the system (primary extensions). Because Secondary Extension buttons are programmed by the system administrator, you cannot change the buttons (for example, assign features to the buttons). -
Page 59: Using Hot Desking
Call Features Using Hot Desking The Hot Desking feature allows users to share phones or temporarily move to other phones and yet maintain their personal identity and preferred phone configuration settings. If your administrator has set you up with a Hot Desking Profile, you can log on to any Hot Desk- enabled base phone using the Hot Desk feature code (default is 348), your assigned Hot Desk Profile extension number, and your assigned Hot Desk Profile passcode. -
Page 60: Using Configuration Assistant
Call Features Using Configuration Assistant If Configuration Assistant is enabled for your system, you can access this voice guided configuration portal that provides easy-to-use, remote access to the following phone configuration options: Dynamic Extension Express (see page DND (see page ... -
Page 61: Accessing Configuration Assistant
Call Features Accessing Configuration Assistant Follow the instructions below to access Configuration Assistant. To access Configuration Assistant: Access the Configuration Assistant extension number from inside or outside the system dialing it from any phone in the system. being transferred to it. ... -
Page 62: Changing The Dnd Settings
Call Features Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 69 for more information about using DND. To change the DND settings using Configuration Assistant: Access Configuration Assistant as described in “Accessing Configuration Assistant” on page Follow the voice prompts to change your DND status (on or off). There is no option to provide a specific DND status message. -
Page 63: Managing Meet-Me Conferencing Access Codes
Call Features Managing Meet-Me Conferencing Access Codes See “Using Record-A-Call” on page 41 for more information about Meet-Me Conferencing. This feature is available only if Meet-Me Conferencing is enabled on your phone system. NOTES While using Configuration Assistant options, you can press the Star button (*) any time you wish to cancel the current operation and return to the main menu. -
Page 64: Using Remote Programming
Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features. -
Page 65: Changing The Dnd Settings
Call Features Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 55 for more information about using DND. To turn on DND using Remote Programming: 1. Do one of the following: Call your DISA number (provided by your system administrator). If necessary, enter your DISA security code. -
Page 66: Changing Your Station Passcode
Call Features Changing Your Station Passcode You can use Remote Programming to change the station (phone) passcode. See page 45 details on setting up a station passcode for your extension. To change your station passcode using Remote Programming: 1. Do one of the following: ... -
Page 68: Messages
Messages Messages This section describes the following system messaging features: Inter-station messages: Inter-station messages are alerts sent to your phone by other internal parties, notifying you to contact the party who left the message. When you receive an inter-station message, the Message/Ring Indicator flashes to notify you of the new message. -
Page 69: Viewing And Responding To Messages
Messages Viewing and Responding to Messages When you have waiting messages, the Message/Ring Indicator flashes and the display shows the number of waiting messages. If you lift your handset before viewing an inter-station message, you automatically NOTE call the party who left the message. The display shows new messages as follows: ... -
Page 70: Using Do-Not-Disturb (Dnd)
Messages Using Do-Not-Disturb (DND) You can use DND to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external calls. The following table shows the 20 default DND messages. If your system administrator changes your DND messages, you can record the new messages in the “New Message”... -
Page 71: Using Reminder Messages
Messages Using Reminder Messages You can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminder message signals you with eight short tones and your display shows the message, even if you are on a call. The following table shows the 20 default Reminder messages. -
Page 72: Paging Other System Users
Messages Paging Other System Users You can place page announcements through phone speakers or external speakers (if applicable). Your system may use page zones to prevent announcements from transmitting through every phone in the system. Each page zone contains a different combination of extensions and external paging equipment. -
Page 74: Hunt Groups
Hunt Groups Hunt Groups Hunt groups are groups of internal parties (agents) who share a common (hunt group) extension number. Calls can either be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number). Hunt groups are programmed by the system administrator. -
Page 75: Logging Out Of Acd Hunt Groups
Hunt Groups Logging out of ACD Hunt Groups You can log out of all ACD hunt groups at once or log out of each hunt group one at a time. To log out of one or more ACD hunt group: Lift the handset, and do one of the following: ... -
Page 76: Other Hunt Group Features
Hunt Groups Other Hunt Group Features The following features can be used by ACD or UCD hunt groups. Requesting Agent Help You can use Agent Help to request help from a designated “Agent Help Extension” (usually your supervisor) during a call. When your request call rings at the Agent Help Extension, the supervisor can join the call or reject the request. -
Page 77: Hunt Group Supervisor Features
Hunt Groups Hunt Group Supervisor Features The following features can be used by hunt group supervisors only. Accepting or Rejecting Agent Help Calls Supervisors can accept or reject Agent Help calls. To accept an Agent Help request: Answer as usual. Your microphone is automatically muted To reject an Agent Help request: Lift the handset and dial 376. -
Page 78: Using Barge-In
Hunt Groups Using Barge-In While monitoring a hunt group call, you can use Barge-In to join the call. To monitor and/or barge in on a call: To use the speakerphone: While on hook, dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears. -
Page 80: Troubleshooting
Troubleshooting Troubleshooting The following sections can help you solve problems that you may be experiencing with your phone. Troubleshooting topics include: Contact Information: Information about system administrator contacts. Error Messages: Error messages and descriptions. Troubleshooting Tips: Possible problems and methods to solve them. Contact Information Your system administrator can help you with items such as changing your settings or modifying phone features. -
Page 81: Troubleshooting Tips
Troubleshooting Troubleshooting Tips The following table includes troubleshooting tips for phone and system features. You can often correct problems that you may be experiencing by resetting the NOTE phone to the default settings. See “Resetting the Phone to the Default Settings” on page Problem Possible Solution... - Page 82 Troubleshooting Problem Possible Solution When I try to use the Dynamic The NO CALL TO HANDOFF display indicates that the Extension Express – Handoff feature call cannot be handed off because one of the following (388), the display shows NO CALL may have occurred: TO HANDOFF.
- Page 84 Index Index Symbols programmable 2, 4 redial 4 special 4 5304 Features 2 transfer 4 volume 2, 5 About Your IP Phone 1 Account Codes, using 27 Call Button 4 ACD Hunt Group Wrap-up Timer, stopping 60 Call Forward ACD Hunt Groups manual 33 logging in 59 system 33...
- Page 85 Index Comfort and Safety Tips 5 Conference Assistant 39, 40 Configuration Assistant 45 Emergency Calls 21 accessing 46 placing 21 using 44 Error Contact Information 65 messages 65 Contrast, changing 9 tones 5 Extension Numbers 13 External Calls, placing 22 External Speaker 2 Default access codes 13...
- Page 86 Index Hunt Groups accepting or rejecting Agent Help 62 Agent Help, requesting 61 Manual Call Forwarding 33 agent IDs 59 Manual Call Forwarding Settings, changing 47, 50 Automatic Call Distribution (ACD) 59 Meet-Me Conferencing Barge-In, using 63 access codes 39 calls conference assistant 39 diverting 61...
- Page 87 Index Page Announcement, placing 57 Secondary Extension Buttons, using 43 Paging Selecting a ring tone 8 enabling or disabling 57 Settings, returning to default 16 using 57 Signals Passcode, Remote Programming audio 5 changing 51 visual 5 entering 45 Signals, IP phone 5 Phone Feature Descriptions 3 Speaker 3 Phone Signals 5...
- Page 88 Index Time and Date, system 66 Welcome 1 Tips Wrap-up timer, stopping 60 comfort and safety 5 troubleshooting 66 Transfer Button 4 Troubleshooting Tips 66 Your System Information, viewing 32 Viewing and Responding to Messages 54 Voice Mail User Guides 53 Voice messages deleting 54 leaving 53...
- Page 91 Part No. 550.8034 Issue 3, February 2011 A661/9145A Global Headquarters U.S. EMEA CALA Asia Pacific Tel: +1(613) 592-2122 Tel: +1(480) 961-9000 Tel: +44(0)1291-430000 Tel: +1(613) 592-2122 Tel: +61(0) 2 9023 9500 Fax: +1(613) 592-4784 Fax: +1(480) 961-1370 Fax: +44(0)1291-430400 Fax: +1(613) 592-7825 Fax: +61(0) 2 9023 9501 For more information on our worldwide office locations, visit our website at www.mitel.com/offices www.mitel.com...