Cisco IP Communicator User Manual page 69

If... Then try this...
You hear echo • Ask the other party to decrease his or her microphone or speaker volume, if
• If the other party is using Cisco IP Communicator in speakerphone mode, ask
• Make sure that your sound card is not feeding back audio from the
The other party • Launch the Audio Tuning Wizard and reduce the microphone volume for the
hears echo
• If you are using your computer as a speakerphone, keep the
• As a last resort, change your audio device.
The other party • Make sure that you have not enabled Mute from controls on the headset wire
cannot hear you
at all (but you
• Make sure that your speaker and microphone plugs are inserted into the
can hear
him/her)
• Make sure that no other application is using your microphone, such as a
The other party Make sure that your speaker and microphone plugs are inserted into the correct
can hear you, but audio jacks on your computer.
you cannot hear
any audio
Simultaneous Make sure that you are using a full-duplex sound card.
speaking fails
You cannot hear • If you are using a docking station, and your audio device is plugged into it,
any audio, not
even a dial tone
• Try restarting Cisco IP Communicator.
Related topics
• Using the Audio Tuning Wizard, page 6
• An Overview of Settings, page 31
• General Troubleshooting Issues, page 57
Cisco IP Communicator User Guide
possible.
him/her to make sure that the
microphone to the speaker. Follow these steps:
1. Right-click on the microphone icon in the system try and choose Open
Volume Controls.
2. Choose Options > Properties > Playback and make sure that all the
check boxes in the lower part of the window are selected, then click OK.
3. In the Volume Control window, make sure that Mute is selected for the
Microphone Balance column.
current audio device.
or on the USB handset.
correct audio jacks on your computer.
sound recorder or another software-based phone.
make sure that your computer is connected to the docking station, as well.
Troubleshooting Cisco IP Communicator
button is lit.
button lit.
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