Cisco IP Communicator User Manual page 68

If... Then try this...
The other party • Launch the Audio Tuning Wizard and adjust the microphone volume for the
reports that you
sound muffled
• If you have enabled the "Optimize for low bandwidth" feature (Preferences >
• If you are not using Cisco IP Communicator over a remote connection,
The other party • Make sure, if you are using a headset, that Cisco IP Communicator is
sounds distant or
unnatural
• If you have enabled an audio filter to use with low bandwidth, try disabling
The other party If you have enabled the "Optimize for low bandwidth" feature (Preferences >
reports that you Audio), try applying a speaking filter and asking how you sound.
sound distant or
See the "Advanced Audio Settings" section on page 43 for information about
unnatural
applying audio filters. See the "Audio Settings" section on page 38 for
information about the low bandwidth feature.
The other party's • Close any unnecessarily applications. Be aware that launching applications
voice is disrupted
by unintended
silences or
• If you are using Cisco IP Communicator over a remote connection (for
sounds jittery
• Verify that your sound cards and audio drivers are correctly installed.
Note
62
current audio device.
Audio), try applying a speaking filter and asking how you sound. See the
"Advanced Audio Settings" section on page 43 for information about
applying audio filters. See the "Audio Settings" section on page 38 for
information about the low bandwidth feature.
disable the low bandwidth option.
operating in headset mode and not speakerphone mode. (The
should be lit.)
it. (Preferences > Audio > Advanced....)
and performing network-intensive tasks such as sending email may affect
audio quality.
example, on a VPN connection from home or a hotel), voice quality is
probably suffering from insufficient bandwidth. Enable the "Optimize for
low bandwidth" feature by right-clicking on the Cisco IP Communicator
interface and choosing: Preferences > Audio.
You may hear occasional pops, clicks, or broken audio when the network
is experiencing congestion or data traffic problems.
button
OL-5051-01