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Faults and repairs
It is not always necessary to call the after-sales service.
Sometimes, you can find a remedy yourself. You will find some
tips for troubleshooting in the following table.
Malfunction table
If a meal doesn't turn out as well as you had hoped, refer to the
section Tested for you in our cooking studio, where you will
find plenty of cooking tips and tricks.
Problem
The appliance does not work.
The two dots and three zeros flash in
the display.
The microwave does not switch on.
The appliance does not heat up to the
temperature which has been set.
Microwave operation has been can-
celled for no apparent reason.
With microwave operation, the food
takes longer to heat up than before.
The oven does not heat up. "
appears in the temperature display
"
‹‹‹
" appears in the temperature
display.
Error messages with E
If an error message beginning with the letter E appears on the
display, press the clock function button
the
and
symbols appear. Then reset the clock. If
KJu
3
the error is shown again, call the after-sales service.
Problem
The error message "E101" or "E104"
appears in the clock display.
The "E011" error message is shown in
the display.
Possible cause
The plug is not plugged into the mains.
Power cut
Defective fuse
Malfunction.
Power cut
The door was not fully closed.
The
button has not been pressed.
ƒ
The
ƒ
button was not pressed.
The microwave has a fault.
The microwave power setting was too low.
You have placed a larger amount of food than
normal in the appliance.
The food was colder than usual.
The demo setting is activated. "Demo setting
"
©
activated" appears in the text display.
Automatic switch-off has been activated. The
oven stops heating.
repeatedly until
Ã
Possible cause
The temperature sensor has failed.
A button was pressed for too long or has
jammed.
:
Risk of electric shock!
Work on the appliance electronics may only be performed by
■
a specialist.
Always disconnect the appliance from the power supply
■
when work is carried out on the electronics. Switch off the
circuit breaker or remove the fuse from your household fuse
box.
Remedy/information
Plug in the plug.
Check whether the kitchen light works.
Look in the fuse box to make sure that the
fuse for the appliance is OK.
Switch off the circuit-breaker for the appli-
ance in the fuse box, then switch it back on
after approximately 10 seconds.
Reset the clock.
Check whether food remains or foreign
material is trapped in the door.
Press the
Press the
If this fault occurs repeatedly, please call
the after-sales service.
Oven operation without microwave is possi-
ble.
Select a higher microwave power setting.
Double the amount = almost double the
time.
Stir or turn the food during cooking
Switch off the circuit breaker in the fuse
box and switch it on again after approxi-
mately 20 seconds.
Press a button or switch off the appliance.
:
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
■
out and damaged power cables replaced by one of our
trained after-sales technicians.
If the appliance is faulty, switch off the circuit breaker in the
■
fuse box or disconnect the appliance at the mains. Call the
aftersales service.
You can take remedial action yourself for some error
messages.
Remedy/information
Call the aftersales service. Microwave
operation is possible on its own.
Press all buttons individually. If the error
message remains, please contact the after-
sales service.
button.
ƒ
ƒ
button.
19
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