Downloading New Code; Hp Customer Support Services; Before Calling Support - HP ProCurve Series 8212zl Installation And Getting Started Manual

Troubleshooting

Downloading New Code

Downloading New Code
When product enhancements occur for the Series 8200zl Switch, new code
can be downloaded to the switch through several methods, for product
enhancements and new features. Please see the Management and Configu-
ration Guide which is on the ProCurve Web site. See
The new code would be available on the ProCurve Networking Web site,
www.procurve.com/software.

HP Customer Support Services

If you are still having trouble with your switch, Hewlett-Packard offers support
24 hours a day, seven days a week through the use of a number of automated
electronic services. See the Customer Support/Warranty booklet that came
with your switch for information on how to use these services to get technical
support. The ProCurve Networking Web site,
provides up-to-date support information.
Additionally, your ProCurve authorized network reseller can provide you with
assistance, both with services that they offer and with services offered by
ProCurve Networking.

Before Calling Support

Before calling your networking dealer or ProCurve Support, to make the
support process most efficient, retrieve the following information:
5-14
Information Item
• product identification, including the chassis,
modules, and mini-GBICs
• details about the switch's status including the OS
(software) version, a copy of the switch config-
uration, a copy of the switch Event Log, and a
copy of the switch status and counters informa-
tion
• copy of your network topology map, including
network addresses assigned to the relevant de-
vices
page 5-1 for details.
www.procurve.com/support
Information Location
the front of the switch, and on the
modules and mini-GBICs
switch console: show tech
command
your network records
also