Adding A Held Call To The Current Call; Dropping The Last Person Added To The Call; Hold; Placing A Call On Hold - Avaya

4620 User Manual

Call Handling Features

Adding a held call to the current call

1. Press the Conference (
The icon on the current line changes to the Soft Hold (
2. Press the Line/Feature button of the held call.
3. Press the Conference (
All parties are now connected.

Dropping the last person added to the call

Press the Drop (
The last party connected to the conference call is dropped from the call.

Hold

The Hold feature puts a call on hold until you retrieve it.

Placing a call on hold

Press the Hold (
The line's display area changes to white text with a dark gray background,
and the Hold (

Retrieving the held call

Press the Line/Feature button on which the call is being held.
The call is now active.

Mute

During an active call, the Mute feature prevents the party with whom you are
speaking from hearing you. This feature is most commonly used in conjunction
with the Speakerphone, but can be used to hold an off-line conversation at any
time during a call.
Preventing the other person on the line from
hearing you
1. Press the Mute (
The other party cannot hear you. The indicator next to the Mute button
lights when Mute is active.
2. To reinstate two-way conversation, press the Mute (
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Issue 1 July 2002
) button.
) button again.
) button.
) button.
) icon displays.
) button.
Chapter 2: Using Your 4620 IP Telephone
) icon.
) button again.