Section 9: Troubleshooting - Quadra-Fire SANTAFE-MBK Owner's Manual

Santa Fe Pellet Stove
9
Troubleshooting
Turn down thermostat and let the appliance completely cool.
Symptom
Plug in appliance - No
response.
Call light on. No fi re.
No fuel in fi repot.
Call light on. No fi re.
Partially burned fuel in
fi repot.
Call light on. No fi re.
Unburned pellets in
fi repot.
Slow or smoky start-up.
May 12, 2014
With proper installation, operation, and maintenance your appliance will provide years
of trouble-free service. If you do experience a problem, this troubleshooting guide
will assist a qualifi ed service person in the diagnosis of a problem and the corrective
action to be taken. This troubleshooting guide can only be used by a qualifi ed
service technician.
Exhaust blower must be off.
Unplug appliance before servicing.
Possible Cause
No current to outlet.
7 amp fuse defective.
#3 snap disc tripped or defective.
Control box defective.
Out of fuel.
#2 snap disc may be defective.
Vacuum switch not closing, no vacuum.
Control box defective.
Firepot clean-out plate not closed.
Firepot is dirty (missed ignition).
Firepot clean-out plate not closed.
Firepot is dirty.
The ignition hole between the igniter bracket
and fi repot is blocked.
Igniter not working.
Control box defective.
Firepot clean-out plate not closed.
Firepot is dirty.
Excessive amount of fuel at start-up.
Check circuit breaker at service panel.
Replace fuse.
Reset or replace snap disc.
Replace control box.
Check hopper. Fill with fuel.
Replace snap disc.
Check exhaust blower is plugged in and
operating.
Check vacuum switch is plugged in.
Check vacuum hose is in good condition,
clear and connected at both ends.
Check thermocouple is in good condition
and plugged in properly.
Make sure venting system is clean.
Make sure front door is closed.
Replace control box.
Check that fi repot clean-out plate is fully
closed.
Clean fi repot. Make sure there is no clinker
in the fi repot. See page 30.
Clinkers may have to be broken up with
fi repot clean-out tool or other means.
Check that fi repot clean-out plate is fully
closed.
Clean fi repot. Make sure there is not a
clinker in the fi repot. Clinkers may have to
be pushed out of fi repot with fi repot clean-
out tool or other means.
Scrape with solid piece of wire.
Remove ash drawer to see if igniter is
glowing red on start-up.
Check igniter wires for good connection.
Replace igniter using 1/4 inch (6mm) male /
female spade connectors.
Replace control box.
Check that fi repot clean-out is fully closed.
Clean fi repot. Make sure there is not a
clinker in the fi repot. Clinkers may have
to pushed out of fi repot with fi repot clean-
outtool or other means.
Reduce feed rate using feed rate adjust-
ment control rod located inside hopper.
7050-128G
Corrective Action
R
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