Table of Contents
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Model:
SANTAFE-NZ-MBK
• Important operating and
maintenance instruc-
tions included.
Please read this entire manual
before installation and use of this
pellet fuel-burning room heater.
Failure to follow these instructions
could result in property damage,
bodily injury or even death.
•
Do not store or use gasoline or other flam-
mable vapors and liquids in the vicinity of this
or any other appliance.
• Do not overfire - If any external part starts to
glow, you are overfiring. Reduce feed rate.
Overfiring will void your warranty.
• Comply with all minimum clearances to com-
bustibles as specified. Failure to comply may
cause house fire.
Fuel Type: Wood Pellets, less than 38mm in length,
6mm to 8mm in diameter.
Burning of any other type of fuel voids your warranty.
www.quadrafire.com
SANTA FE PELLET STOVE
Owner's Manual
Installation and Operation
DO NOT DISCARD THIS MANUAL
Read, understand and
•
follow these instruc-
tions for safe installa-
tion and operation.
WARNING
CAUTION
CAUTION
Leave this manual with
•
party responsible for use
and operation.
Hot glass will cause burns.
• Do not touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room
as fireplace.
• Alert children and adults to hazards of high
temperatures.
High temperatures may ignite clothing or other
flammable materials.
• Keep clothing, furniture, draperies and other
flammable materials away.
Check building codes prior to installation.
• All local regulations, including those referring to national and
European standards need to be complied with when installing
the appliance.
• Consult local fire officials or authorities having jurisdiction
about restrictions, installation inspection, and permits.
7068-114B
R
WARNING
HOT SURFACES!
Glass and other surfaces are
hot during operation AND
cool down.
CAUTION
December 1, 2011
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Table of Contents
Related Manuals for Quadra-Fire SANTA FE
Summary of Contents for Quadra-Fire SANTA FE
- Page 1 SANTA FE PELLET STOVE Owner’s Manual Installation and Operation Model: SANTAFE-NZ-MBK CAUTION DO NOT DISCARD THIS MANUAL Read, understand and Leave this manual with • Important operating and • • follow these instruc- party responsible for use maintenance instruc- tions for safe installa- and operation. tions included. tion and operation. WARNING WARNING Please read this entire manual...
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Page 2: Congratulations
Santa Fe NZ Pellet Stove Hearth & Home Technologies welcomes you to our tradition our stoves, inserts and fireplaces. And yet we are old-fash- of excellence! In choosing a Quadra-Fire appliance, you ioned when it comes to craftsmanship. Each unit is meticu- have our assurance of commitment to quality, durability, and lously fabricated and surfaces are hand-finished for lasting performance. beauty and enjoyment. Our pledge to quality is completed as each model undergoes a quality control inspection. This commitment begins with our research of the market, including ‘Voice of the Customer’ contacts, ensuring we We wish you and your family many years of enjoyment in make products that will satisfy your needs. Our Research... -
Page 3: Table Of Contents
Santa Fe NZ Pellet Stove Safety Alert Key: • DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury. • WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury. • CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. • NOTICE: Indicates practices which may cause damage to the appliance or to property. TABLE OF CONTENTS Congratulations ...............2 Installer’s Guide Warning................2 Section 5: Getting Started Sample of Safety/Serial Numer Label ......2 A. Design, Installation & Location Safety Alert Key ...............3 Considerations ..........22 Table of Contents.............3 B. Draft ..............22 Limited Warranty .............4-5 C. Negative Pressure..........23... -
Page 4: Limited Warranty
Santa Fe NZ Pellet Stove Page 4 December 1, 2011 7068-114B... - Page 5 Santa Fe NZ Pellet Stove Page 5 December 1, 2011 7068-114B...
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Page 6: Section 1: Specifications
Santa Fe NZ Pellet Stove Specifications A. Glass Specifications WARNING! Risk of Fire! Hearth & Home Technologies disclaims any responsibility for, and the warranty and This appliance is equipped with 5mm ceramic glass. agency listing will be voided by the below actions. Replace glass only with 5mm ceramic glass. Please contact your dealer for replacement glass. DO NOT: • Install or operate damaged appliance • Modify appliance B. kW & Efficiency Specifications • Install other than as instructed by Hearth & Home Technologies kW input will vary, depending on the brand of fuel you use • Operate the appliance without fully assembling all in your stove. Consult your dealer for best results. components • Over fire • Install any component not approved by Hearth &... -
Page 7: User's Guide
Santa Fe NZ Pellet Stove User’s Guide Operating Instructions WARNING HOT SURFACES! Glass and other surfaces are hot during operation AND cool down. Hot glass will cause burns. • Do not touch glass until it is cooled • NEVER allow children to touch glass • Keep children away • CAREFULLY SUPERVISE children in same room as appliance. • Alert children and adults to hazards of high temperatures. High temperatures may ignite clothing or other flammable materials. • Keep clothing, furniture, draperies and other flammable materials away. NOTICE: If you expect that children may come into contact with this appliance, we recommend a barrier such as a decorative screen. See your dealer for suggestions. -
Page 8: Fire Safety
Santa Fe NZ Pellet Stove A. Fire Safety Clinkers To provide reasonable fire safety, the following should be Minerals and other non-combustible materials such as sand given serious consideration: will turn into a hard, glass-like substance called a clinker when heated in the firepot. • Install at least one smoke detector and CO monitor on each floor of your home. Trees from different areas will vary in mineral content. That is why some fuels produce more clinkers than others. • Locate detectors away from the heating appliance and close to the sleeping areas. Moisture • Follow the detector’s manufacturer’s placement and Always burn dry fuel. Burning fuel with high moisture content installation instructions and maintain regularly. -
Page 9: Before Your First Fire
Santa Fe NZ Pellet Stove 2. Heat Output Controls NOTE: The tip of the thermocouple must be in contact with the inside end of the thermocouple cover or missed ignitions can occur. This appliance is equipped with a heat output control switch that has three settings or burn rates; low, medium and high. “Figure 9.1” F. Filling the Hopper with Fuel 1. Lift up the hopper lid and lock into open position. Now... -
Page 10: Fire Characteristics
Santa Fe NZ Pellet Stove J. Clear Space H. Fire Characteristics A properly adjusted fire with the heat output control switch set WARNING! RISK OF FIRE! Do NOT place combustible on “high” has a short active flame pattern that extends out of objects in front of the appliance. High temperatures may the firepot approximately 102 to 203mm. The flame will rise ignite clothing, furniture or draperies. Maintain a minimum and fall somewhat. This is normal. clearance of 914mm in front of appliance. If the fire has tall flames with black tails and seems somewhat lazy, this indicated insufficient air for the volume of fuel being Mantel: Avoid placing candles and other heat-sensitive burnt. Check the fire is clean, the air intake is clear and seals objects on mantel or hearth. Heat may damage these are intact. -
Page 11: Proper Shutdown Procedures
Santa Fe NZ Pellet Stove Maintaining & Servicing Your Appliance A. Proper Shutdown Procedure C. General Maintenance 1. Types of Fuel CAUTION Depending on the type of fuel you are burning will dictate how often you have to clean your firepot. Shock and Smoke Hazard If the fuel you are burning has a high dirt or ash content it • Turn down thermostat, let appliance completely may be necessary to clean the firepot more than once a day. cool and exhaust blower must be off. Now you can unplug appliance before servicing. Dirty fuel will cause clinkers to form in the firepot. A clinker is formed when dirt, ash or a non-burnable substance is • Smoke spillage into room can occur if appliance... - Page 12 Santa Fe NZ Pellet Stove 2. Cleaning Firepot with Cleaning Rod & Firepot WARNING Clean-Out Tool • Frequency: Daily or more often as needed • By: Homeowner Burn Risk a. The appliance must be in complete shutdown and cool • NEVER remove ash drawer while appliance is and the exhaust blower off. If you are just cleaning the operating. firepot, there is no need to unplug the appliance. b. Pull firepot cleaning rod OUT a couple of times to help 4. Cleaning Ash Pan/Drawer shake debris loose. If rod is hard to pull, it may be •...
- Page 13 Santa Fe NZ Pellet Stove 9. Cleaning the Exhaust Path 7. Cleaning Heat Exchanger Chambers & Drop Tube • Frequency: Every 25 bags or monthly or more fre • Frequency: Weekly or every 15 bags or more fre quently depending on ash build-up. quently depending on ash build-up • By: Homeowner • By: Homeowner a. Appliance must be completely cool. b. Open cast hinge face. Remove baffle and right WARNING brick and thoroughly vacuum the area and continue throughout the rest of the firebox.
- Page 14 Santa Fe NZ Pellet Stove 11. Soot and Fly Ash: Formation & Need for Removal 13. Cleaning Exhaust Blower - Requires No Lubrication in Exhaust Venting System. • Frequency: Yearly or as needed • Frequency: Yearly or more frequently depending on • By: Qualified Service Technician ash build-up. • Task: Contact your local dealer •...
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Page 15: High Ash Fuel Content Maintenance
Santa Fe NZ Pellet Stove D. High Ash Fuel Content Maintenance • Frequency: As needed • By: Homeowner Pellets Back Up Firepot Overfills Poor quality pellet fuel, or lack of maintenance, can create In Feed Tube conditions that make the firepot fill quickly with ashes and clinkers. This condition makes the appliance susceptible to overfilling the firepot with pellets which may result in smoking, sooting and possible hopper fires. Figure 15.1 shows an example Ash Build Up in Firebox where the firepot overfills, pellets back up into the feed tube and ash has accumulated in the firebox. -
Page 16: Frequently Asked Questions
Santa Fe NZ Pellet Stove E. Frequently Asked Questions ISSUES SOLUTIONS Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the sound produced Metallic noise. by a log fire. This noise does not affect the operation or longevity of your appliance. White ash buildup on glass. This is normal. Clean the glass. Excessive build up of ash. See solution #4. The lower burn settings will produce more ash, the higher burn set- Glass has build-up of black soot. tings produce less. The more it burns on low the more frequent cleaning of the glass is required. The firepot, exhaust blower, exhaust path or baffles Fire has tall flames with black tails and is lazy. needs cleaning. The firepot is dirty. Check the air holes have not been Smokey start-up or puffs of smoke from the airwash. blocked with clinker this can be removed using the sup- plied tool This is normal. Flame will settle down once the fire is Large flame at start-up. established. Rumbling sound. Make sure the ash drawer is completely closed. Page 16 December 1, 2011 7068-114B... -
Page 17: Section 4: Replacement Parts
Santa Fe NZ Pellet Stove Replacement Parts NOTE: Any warranty on the fire or its parts is void if damage A. Convection Blower Replacement is caused during maintenance, or if maintenance is done 1. Turn down the thermostat, let appliance completely cool incorrectly. and then unplug appliance before servicing. B. Combustion Blower Replacement 2. The Convection Blower is located on the floor at the rear of the appliance. -
Page 18: Snap Disc #2
Santa Fe NZ Pellet Stove C. Snap Disc #2 Replacement Hook NOTE: Combustion Blower Gasket is also required. Sold Hook separately under Part Number 240-0812. 1. Turn down thermostat, let appliance cool completely if running. Convection Cover Then unplug appliance before servicing. Disconnect appliance from venting at the rear of appliance. 2. Remove both upper and lower side curtains by removing the six 7/16” nuts on the rear of the appliance. 3. Disconnect the vacuum hose and wires from the vacuum switch. -
Page 19: Igniter
Santa Fe NZ Pellet Stove E. Baffle & Brick Set Removal D. Igniter Replacement 1. Follow proper shutdown procedures in Section 10. Firepot 2. The top baffle has a hook on the bottom left side that rests on the top lip of the cast brick. There is a tab on the bottom right side that hooks into the side bracket. -
Page 20: Baffle & Brick Replacement
Santa Fe NZ Pellet Stove F. Baffle & Brick Replacement 1. Place right brick in behind the right bracket and then Lift Brick, pull forward at an angle slide to the left so the tabs are behind the center brick. and drop down into notches Figure 20.1. 2. The brick will be flush against the back wall and the braket’s notches will be exposed. Figure 20.2. -
Page 21: Glass Replacement
Santa Fe NZ Pellet Stove G. Glass Replacement WARNING • Glass is 5mm thick high temperature heat- resistant ceramic glass. • DO NOT REPLACE with any other material. • Alternate material may shatter and cause injury. 1. Open the face and remove door from the appliance by lifting door off of hinge pin and lay on a flat surface face down. 2. Using a screwdriver, tap the bottom of the rope retainer rod to push it up out of the hole. The top end of the rod will slide up. Swing the rod toward you from the bottom and remove the rod. Repeat for other side. 3. Remove old glass and replace with new glass. 4. Slide the retainer rod into the top hole first, and then line up the bottom crimped end with the hole in the door. The crimped end must be paralle with the glass in order to insert it into place. Figure 21.1. -
Page 22: Installer's Guide
Santa Fe NZ Pellet Stove Installer’s Guide Getting Started Notice: This manual is based on North American installation requirements and some aspects may not be directly applicable to New Zealand installations. Please contact Switch (0800765 431) for more information. A. Design, Installation & Location Considerations B. Draft Draft is the pressure difference needed to exhaust NOTICE: Check building codes prior to installation. appliances successfully. When an appliance is drafting • Installation MUST comply with all local building codes successfully, all combustion by-products are exiting the and regulations including those referring to national and home through the flue. European standards. Considerations for successful draft include: • Consult insurance carrier, local building inspector, fire officials or authorities having jurisdiction over restrictions, • Preventing negative pressure... -
Page 23: Negative Pressure
Santa Fe NZ Pellet Stove C. Negative Pressure Warning! Risk of Asphyxiation! Negative pressure can cause spillage of combustion fumes and soot. Negative pressure results from the imbalance of air available for the appliance to operate properly. It can be strongest in lower levels of the house. Figure 23.1 Causes include: NOTE: Thermostat must be mounted level for accurate readings. The thermostat should be mounted on an inside • Exhaust fans (kitchen, bath, etc.) wall, not directly in line with the appliance’s convection air • Range hoods and away from drafts. • Combustion air requirements for furnaces, water heaters and other combustion appliances NOTE: Thermostats are not recommended for old drafty • Heat transfer kits... -
Page 24: Tools And Supplies Needed
Santa Fe NZ Pellet Stove Figure for information purposes only G. Inspect Appliance and Components Recommended Location: Recommended Location: • Above peak • Inside heated space • Above peak • Open the appliance and remove all the parts and articles Marginal Location: packed inside the Component Pack. Inspect all the parts • Wind loading possible Marginal Location: • Below peak and glass for shipping damage. -
Page 25: Appliance Dimensions
Santa Fe NZ Pellet Stove Dimensions and Clearances A. Appliance Dimensions 658mm 324mm 729mm 540mm Figure 25.2- Front View Figure 25.1 - Top View 715mm 653mm 95mm 64mm 73mm 426mm 683mm Figure 25.3 -Side View Figure 25.4 - Side View with Top Vent Adapter... -
Page 26: Clearance To Combustibles
Santa Fe NZ Pellet Stove B. Clearances to Combustibles Alcove Installation Millimeters Minimum Alcove Height 1092 Minimum Alcove Side Wall Minimum Alcove Width Maximum Alcove Depth Straight Back Against Wall Millimeters Back Wall to Appliance Side Wall to Appliance Corner Installation Millimeters Walls to Appliance Dimension to Corner Millimeters Flue Center Line (Santa 217 / 264 Fe/ Castile) Back of Top Vent Adapter Installations with: 76mm to 76mm Top Vent Adapter and... -
Page 27: Hearth Protection
Santa Fe NZ Pellet Stove Exception for Horizontal Installations: C. Hearth Pad Requirements A non-combustible floor protection extending beneath the If the current flooring is made from wood, provide flue pipe is required with horizontal venting or under the top adequate surface protection according to the current vent adapter with vertical installation. Figure 27.2 national standards.. -
Page 28: Section 7: Flueing Information A. Chimney And Exhaust Connection
Santa Fe NZ Pellet Stove Flueing Information NOTE: A. Chimney and Exhaust Connection • Illustrations reflect typical installations and are FOR DESIGN PURPOSES ONLY. The flue must be installed by a suitably qualified person in • Illustrations/diagrams are not drawn to scale. accordance with AS/NZS2918:2001 and the manufactures • Actual installation may vary due to individual instructions. The SANTAFE pellet fire range use a fan... -
Page 29: Internal Standard Flue Kit
Santa Fe NZ Pellet Stove Internal Standard Flue Kit This ue kit may be used in new and replacement applications in rooms with stud height of 2.4m. The overall height of the ue is 3.6m. The visible u e is nished in black and the ceiling plate is white. -
Page 30: External Standard Flue Kit
Santa Fe NZ Pellet Stove External Standard Flue Kit This ue kit may be used in new and replacement applications with the ue penetrating the wall behind the re, running vertically up an outside wall and penetrating the so t. The overall height of the f lue is 3.6m. -
Page 31: Section 8: Reference Material
Santa Fe NZ Pellet Stove Reference Materials A. Commissioning B. Component Function Once the fire has been installed it will need to be tested 1. Control Box and commissioned for correct running and to comply with a. The control box is located on the upper right side of the NZ clean air regulations. To do this you may need to the appliance, behind the right side panel and above alter the rotary selector switch on the top of the control box the junction box. to achieve the correct Magnahelic reading, with the unit running on high (0.11 inches WC). b. There is a light located inside of the control box. The internal light will turn green when the appliance has To adjust the Magnahelic of the fire you need to adjust the reached a temperature of 200°F (93°C) in the firepot rotary switch setting on the control box. and will turn red when it reaches 600°F (315°C). c. There is also an internal blue light located in the control Do this prior to starting the fire box. When you plug in the appliance the blue light will automatically start blinking. For model SANTAFE the • Unplug / depower the appliance. blue light should flash 6 times every 10 seconds for the first 60 seconds after power up. • Using 7/16” or 11mm wrench or socket, loosen the three nuts that hold the right side panel in place. You... -
Page 32: Vacuum Switch
Santa Fe NZ Pellet Stove 14. Thermocouple 6. Fuse The thermocouple is located on top of the firepot inside the thermocouple cover (ceramic protection tube). The The fuse is located on the side of the junction box above thermocouple sends a millivolt signal to the control box to the red call light. The fuse will blow should a short occur indicating the preset temperatures of the green and red and shut off power to the appliance. lights have been obtained. 7. Heat Output Switch 15. Thermostat (Optional) The heat output switch is located on the upper right back The appliance has the option to be run off a thermostat. For panel. The function of the heat output switch is to regulate the The heat anticipator should be set on the lowest setting the burn rates; low, medium and high settings. available. 8. Hopper Switch 16. Snap Disc #1 (Convection Blower) 43°C... - Page 33 Santa Fe NZ Pellet Stove 20. Wire Harness See “Figure 33.1” below. THERMOCOUPLE THERMOS TAT HEAT OUTPUT BLOCK SWITCH HOPPER CAPACITOR FEED VACUUM SNAP SWITCH YELLOW MOTOR DISC #2 SWITCH ORANGE WHITE BLUE SNAP CONVECTION BLACK DISC #1 BLOWER BLACK YELLOW PURPLE GR AY...
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Page 34: Troubleshooting
Santa Fe NZ Pellet Stove Troubleshooting With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. Symptom Possible Cause Corrective Action Plug in appliance - No No Power to outlet. Check circuit breaker at service panel. response. 7 amp fuse defective or blown Replace fuse. #3 snap disc tripped or defective. Reset or replace snap disc. Control box is loose or defective. Reseat or replace control box. Call light on. No fire. Out of fuel. Check hopper. Fill with fuel. No fuel in firepot. #2 snap disc may be defective or tripped. Reset or replace snap disc. Vacuum switch not closing, no vacuum. Check exhaust blower is plugged in and operat- ing. Hopper lid open. Check vacuum switch is plugged in. Defective hopper switch. Check vacuum hose is in good condition, clear and connected at both ends. Check thermocouple is in good condition and Missing or out of place hopper switch magnet. - Page 35 Santa Fe NZ Pellet Stove Symptom Possible Cause Corrective Action Slow or smoky start-up Dirty exhaust and/or venting system. Check for ash build up in unit, including behind rear (Cont’d) panels, firebox, exhaust blower and venting. Replace fuel Wet fuel / poor quality fuel Feed system fails to Out of fuel. Check hopper, fill with fuel. start #2 snap disc may be defective or tripped. Reset or replace snap disc Vacuum switch not closing. No vacuum. Check vacuum fitting on auger tube for restrictions. Check door rope and replace if necessary. Check exhaust blower is plugged in and operating. Check vacuum switch is plugged in. Check vacuum hose is in good condition, clear and connected at both ends. Check thermocouple is in good condition and plugged in properly. Make sure venting system is clean. NOTE: High winds blowing into the venting system can pressurize the firebox causing loss of vacuum. Replace vacuum switch Empty hopper of fuel. Use a wet/dry vacuum cleaner to remove remaining fuel, from hopper, including feed tube. Defective vacuum switch Check feed chute for obstructions. Remove feed assembly & check for obstruction.
- Page 36 Santa Fe NZ Pellet Stove Symptoms Possible Cause Corrective Action Convection blower fails to #1 snap disc defective. Replace snap disc. start. Blower not plugged in. Check that blower is plugged into wire harness. Replace blower. Blower is defective or object jammed in impeller. Replace control box. Control box is defective. Exhaust blower fails to Blower not plugged in. Check that blower is plugged into wire harness. start. Verify fit of plug to outlet Intermittent electrical connection. Clean exhaust system. Obstruction in blower. Replace blower. Blower is defective. Replace control box. Control box is defective. Exhaust blower does not Control box is defective. Replace control box. shut off. Large, lazy flame, orange Dirty appliance. Clean unit, including firepot and venting system.
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Page 37: Service Parts List
Santa Fe NZ Pellet Stove SANTAFE-NZ-MBK Service Parts Beginning Manufacturing Date: Dec 2011 Pellet Stove Ending Manufacturing Date: Active 34 35 36 Part number list on following page. 12/11 Page 37 December 1, 2011 7068-114B... - Page 38 Beginning Manufacturing Date: Dec 2011 Santa Fe NZ Pellet Stove Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
- Page 39 SANTAFE-NZ-MBK Service Parts Santa Fe NZ Pellet Stove Beginning Manufacturing Date: Dec 2011 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
- Page 40 Beginning Manufacturing Date: Dec 2011 Ending Manufacturing Date: Active Santa Fe NZ Pellet Stove IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
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Page 41: Service And Maintenance Log
Santa Fe NZ Pellet Stove Service and Maintenance Log Date of Service Performed By Description of Service Page 41 December 1, 2011 7068-114B... - Page 42 Santa Fe NZ Pellet Stove Service and Maintenance Log (Continued) Date of Service Performed By Description of Service Page 42 December 1, 2011 7068-114B...
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Page 43: Homeowner Notes
Santa Fe NZ Pellet Stove Homeowner Notes Page 43 December 1, 2011 7068-114B... -
Page 44: Contact Information
CONTACT INFORMATION: Please contact your Quadra-Fire dealer with any questions or concerns. For the number of your nearest Quadra-Fire dealer, please visit www.quadrafire.com Prior to contacting, please have the model and serial number of the unit you are calling about.
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Questions and answers
i have 6 blue blinks at start up
Six blue blinks at startup on a Quadra-Fire Santa Fe indicate that the control box is set to the sixth setting on the dial. This blinking sequence occurs immediately after powering on the stove and serves as a visual confirmation of the current control box setting.
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my santafe pellet stove has a 6 count blink code. please explain
A 6 count blink code on a Quadra-Fire Santa Fe pellet stove indicates normal startup behavior. The internal blue light in the control box should flash 6 times every 10 seconds for the first 60 seconds after power-up.
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