Quadra-Fire SANTAFE-C Owner's Manual
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Quadra-Fire SANTAFE-C Owner's Manual

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INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions on installation, operation, or service.
NOTICE: DO NOT DISCARD THIS MANUAL
SANTA FE PELLET APPLIANCE
MODEL(S):
SANTAFE-C
CAUTION
Check building codes prior to installation.
•
Installation MUST comply with local, regional, state
and national codes and regulations.
•
Consult local building, fire officials or authorities
having jurisdiction about restrictions, installation
inspection, and permits.
Installation and service of this appliance should be performed by
qualified personnel. Hearth & Home Technologies recommends
HHT Factory Trained or NFI certified professionals.
1
Owner's Manual
Operation & Care
R
7050-802B
WARNING
If the information in these instructions is
not followed exactly, a fire could result
causing property damage, personal
injury, or death.
•
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
•
Do not over fire - If appliance or chimney connector
glows, you are over firing. Over firing will void
your warranty.
•
Comply with all minimum clearances to combustibles
as specified. Failure to comply may cause house fire.
WARNING
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down. Hot glass will
cause burns.
•
Do not touch glass until it is cooled
•
NEVER allow children to touch glass
•
Keep children away
•
CAREFULLY SUPERVISE children in same room
as fireplace.
•
Alert children and adults to hazards of
high temperatures
•
High temperatures may ignite clothing or other
flammable materials.
•
Keep clothing, furniture, draperies and other
flammable materials away.
CAUTION
Tested and approved for wood pellets only. Burning of
any other type of fuel voids your warranty.
To obtain a French translation of this manual, please contact
your dealer or visit
www.quadrafire.com
Pour obtenir une traduction française de ce manuel, s'il vous
plaît contacter votre revendeur ou visitez
NOTE
www.quadrafire.com
April 2, 2019

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Summary of Contents for Quadra-Fire SANTAFE-C

  • Page 1 SANTA FE PELLET APPLIANCE injury, or death. MODEL(S): • Do not store or use gasoline or other flammable SANTAFE-C vapors and liquids in the vicinity of this or any other appliance. • Do not over fire - If appliance or chimney connector glows, you are over firing.

  • Page 2: Sample Of Serial Number / Safety Label

    SANTA FE FREESTANDING and Welcome to the Quadra-Fire Family NOTE: Clearances may only be reduced by means approved by the regulatory authority having jurisdiction. A. Sample of Serial Number / Safety Label LOCATION: Back of Appliance CAUTION: HOT WHILE IN OPERATION DO NOT TOUCH. KEEP CHILDREN, CLOTHING AND FURNITURE AWAY.

  • Page 3: Table Of Contents

    S. Thermostat Battery Replacement ... . . 17 T. Frequently Asked Questions ....18 Quadra-Fire is a registered trademark of Hearth & Home Technologies. April 2, 2019...

  • Page 4: Warranty Policy

    SANTA FE FREESTANDING B. Warranty Policy Hearth & Home Technologies LIMITED LIFETIME WARRANTY Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT gas, wood, pellet and electric hearth appliances that are purchased from an HHT authorized dealer. WARRANTY COVERAGE: WARRANTY PERIOD: distributor, whichever occurs earlier.
  • Page 5 SANTA FE FREESTANDING WARRANTY CONDITIONS: • This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites. • • This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance resides. •...
  • Page 6 SANTA FE FREESTANDING This warranty is void if: • • • There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited LIMITATIONS OF LIABILITY • have other rights, which vary from state to state. EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY SPECIFIED HEREIN.

  • Page 7: Listing And Code Approvals

    SANTA FE FREESTANDING Listing and Code Approvals A. Appliance Certification B. BTU & Efficiency Specifications Emissions Report #: 0061PM077E Model Santa Fe Pellet Appliance EPA Certification #: 175-19 Laboratory OMNI Test Laboratories, Inc. EPA Certified Emissions: 1.1 grams per hour Safety 061-S-77d-6.2 Report No.

  • Page 8: Glass Specifications

    SANTA FE FREESTANDING C. Glass Specifications WARNING This appliance is equipped with 5mm ceramic glass. Replace glass only with 5mm ceramic glass. Please Fire Risk. contact your dealer for replacement glass. Hearth & Home Technologies disclaims any D. Electrical Rating responsibility for, and the warranty will be 115 VAC, 60 Hz, Start 4.1 Amps, Run 1.1 Amps voided by, the following actions:...

  • Page 9: Operating Instructions

    SANTA FE FREESTANDING User Guide Operating Instructions D. Fuel Material and Fuel Storage WARNING Pellet fuel quality can greatly fluctuate. This appliance has been designed to burn a wide variety of fuels, giving Fire Risk. you the choice to use the fuel that is most economical in •...

  • Page 10: Before Your First Fire

    SANTA FE FREESTANDING E. Before Your First Fire Clinkers Minerals and other non-combustible materials such as sand 1. First, make sure your appliance has been properly installed and that all safety requirements have been will turn into a hard, glass-like substance called a clinker met.

  • Page 11: General Operating Information

    SANTA FE FREESTANDING G. General Operating Information H. Starting Your First Fire 1. Thermostat Calls For Heat 1. A thermostat is required for proper operation of this The appliance is like most modern furnaces; when the appliance. At this time, fill the hopper with pellets, set thermostat calls for heat, your appliance will automatically the thermostat to its lowest setting.

  • Page 12: Fire Characteristics

    SANTA FE FREESTANDING I. Fire Characteristics J. Feed Rate Adjustment Instructions A properly adjusted fire with the heat output control switch The feed adjustment control rod is factory set, and should set on “high” has a short active flame pattern that extends be adequate for most fuels.

  • Page 13: Ignition Cycles

    SANTA FE FREESTANDING K. Ignition Cycles L. Restarting the Appliance 1. At the beginning of each ignition cycle, it is normal to Restart Process see some smoke in the firebox. The smoke will stop 1. When the unit has run out of fuel, add pellet fuel to once the fire starts.

  • Page 14: Thermostat Controls

    SANTA FE FREESTANDING N. Thermostat Controls O. Thermostat Setup Options TEMPERATURE (HEAT / OFF) SWITCH: Setup options for how the thermostat will function are Set this switch to HEAT to control your appliance. The off performed using a menu on the display screen. position will disable the appliance.

  • Page 15: Thermostat Operation Instructions

    SANTA FE FREESTANDING ITEM #08 (TEMPERATURE DIFFERENTIAL): TEMPERATURE HOLD: • The thermostat works by turning your heating system Temperature hold is used for maintaining a fixed set on and off whenever the room temperature varies from temperature; once a HOLD is initiated, the thermostat will the desired set-point temperature.

  • Page 16: Thermostat Other Features

    SANTA FE FREESTANDING KEYPAD LOCKOUT: OPY PROGRAM FEATURE: SET TEMPERATURE There is the option to lock the front panel buttons to prevent Using similar instructions as PROGRAMS unauthorized tampering of your thermostat settings. the COPY button will allow a whole day of set program events to be copied to another day.

  • Page 17: Thermostat Battery Replacement

    SANTA FE FREESTANDING S. Thermostat Battery Replacement CONNECT THERMOSTAT WIRES TO APPLIANCE: There is a 4 screw terminal block located on the back This thermostat is powered by two “AA” Alkaline batteries. lower left corner of the stove directly above the power The batteries should be replaced AT LEAST once per cord inlet.

  • Page 18: Frequently Asked Questions

    SANTA FE FREESTANDING T. Frequently Asked Questions What causes my glass to become dirty? If the glass has white ash build up it is normal and the glass should be cleaned. If it is a black soot build up airflow through the unit may be restricted.

  • Page 19: Maintenance And Service

    SANTA FE FREESTANDING Maintenance and Service When properly maintained, your fireplace will give CAUTION you many years of trouble-free service. Contact your dealer to answer question regarding proper operation, Shock and Smoke Hazard troubleshooting and service for your appliance. Visit •...

  • Page 20: General Maintenance And Cleaning

    SANTA FE FREESTANDING 3. Ash Removal from Firebox C. General Maintenance and Cleaning • Frequency: Every 5 bags or weekly or more frequently 1. Types of Fuel depending on ash build-up. The type of fuel you are burning will dictate how often you •...
  • Page 21 SANTA FE FREESTANDING 6. Cleaning Heat Exchanger Chambers & Drop Tube 8. Cleaning the Exhaust Path • Frequency: Monthly or every 1 ton of fuel • Frequency: Every 25 bags or monthly or more • By: Homeowner frequently depending on ash build-up. The amount of ash buildup in the fire pot will be a good •...
  • Page 22 SANTA FE FREESTANDING 10. Soot and Fly Ash: Formation & Need for Removal 12. Door Latch Inspection in Exhaust Venting System. • Frequency: Prior to heating season • Frequency: Yearly or more frequently depending on • By: Homeowner ash build-up. The door latch is non-adjustable but the gasket between •...

  • Page 23: Soot Or Creosote Fire Awareness

    SANTA FE FREESTANDING E. High Ash Fuel Content Maintenance D. Soot or Creosote Fire Awareness • Frequency: As needed The chimney should be inspected periodically during the • By: Homeowner heating season to determine if a creosote build-up has Poor quality pellet fuel, or lack of maintenance, can create occurred.

  • Page 24: Troubleshooting Guide

    SANTA FE FREESTANDING Troubleshooting Guide With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken.
  • Page 25 SANTA FE FREESTANDING SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION Feed system fails to start. Out of fuel. Check hopper, fill with fuel. #2 snap disc may be defective. Replace snap disc. Firebox door must be closed securely. Vacuum switch not closing. No vacuum. Check exhaust blower is plugged in and operating.

  • Page 26: Service Parts Replacement

    SANTA FE FREESTANDING Service Parts Replacement A. Blower Replacement 2. Combustion Blower Replacement 1. Convection Blower Replacement PART NUMBER: 812-4400 PART NUMBER: 812-4900 a. Turn down the thermostat, let appliance completely cool and then unplug appliance before servicing. a. Turn down the thermostat, let appliance completely b.

  • Page 27: Snap Disc #2 Replacement

    SANTA FE FREESTANDING B. Snap Disc #2 Replacement Hook Hook PART NUMBER: SRV7000-268 NOTE: Combustion Blower Gasket is also required. Sold Convection Cover separately under Part Number SRV240-0812. 1. Turn down thermostat, let appliance cool completely if running. Then unplug appliance before servicing. Disconnect appliance from venting at the rear of appliance.

  • Page 28: Baffle Replacement

    SANTA FE FREESTANDING C. Baffle Replacement Brick is flush against back wall PART NUMBER: 7001-034 1. Follow Section A. Proper Shutdown Procedures Brick in on page 18. front of 2. The top baffle has a hook on the bottom left side that clip and rests on the top lip of the cast brick.

  • Page 29: Igniter Replacement

    SANTA FE FREESTANDING E. Igniter Replacement F. Glass Replacement PART NUMBER: SRV7000-462 PART NUMBER: SRV7021-032 1. Shut down the appliance by turning down the 1. Open the face and remove door from the appliance by thermostat and let the appliance completely cool down. lifting door off of hinge points and lay on a flat surface After the appliance has cooled down, unplug it and face down.

  • Page 30: Reference Materials

    SANTA FE FREESTANDING Reference Materials A. Component Functions When describing the location of a 1. Control Box component, it is always AS YOU FACE a. The control box is located on upper right side THE FRONT OF THE APPLIANCE. of appliance, behind the right side panel and above the vacuum switch.
  • Page 31 SANTA FE FREESTANDING 17. Snap Disc #1 (Convection Blower) 110°F 20. Vacuum Switch Snap disc #1 is located on the right side of the The vacuum switch is located on the lower right side of appliance on the bottom of the heat exchanger box. the appliance behind right side panel.

  • Page 32: Component Locations

    SANTA FE FREESTANDING B. Component Locations Control 10 Heat Exchanger Tubes Call Light Fuse Junction Cleaning Rods Vacuum Figure 32.2 Switch Figure 32.1 TERMINAL BLOCK CENTER 2 SCREWS FOR THERMOSTAT WIRES POWER OUTLET Figure 32.3 Heat Output Switch High Reset Button Reset Button Combustion Blower...

  • Page 33: Service & Maintenance Log

    SANTA FE FREESTANDING C. Service & Maintenance Log Date of Service Performed By Description of Service April 2, 2019 7050-802B...

  • Page 34: Exploded Drawings

    SANTA FE FREESTANDING D. Exploded Drawings SANTAFE-C Service Parts Beginning Manufacturing Date: April 2019 Pellet Stove Ending Manufacturing Date: Active Part number list on following page. 12/18 7050-802B April 2, 2019...

  • Page 35: Service Parts

    SANTA FE FREESTANDING E. Service Parts SANTAFE-C Service Parts Beginning Manufacturing Date: April 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor.
  • Page 36 SANTA FE FREESTANDING SANTAFE-C Service Parts Beginning Manufacturing Date: April 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor.
  • Page 37 SANTA FE FREESTANDING SANTAFE-C Service Parts Beginning Manufacturing Date: April 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor.

  • Page 38: Accessories

    SANTA FE FREESTANDING F. Accessories SANTAFE-C Service Parts Beginning Manufacturing Date: April 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor.
  • Page 39 SANTA FE FREESTANDING SANTAFE-C Service Parts Beginning Manufacturing Date: April 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor.
  • Page 40 Hearth & Home Technologies 352 Mountain House Road Halifax, PA 17032 Division of HNI INDUSTRIES Please contact your Quadra-Fire dealer with any questions or concerns. For the number of your nearest Quadra-Fire dealer log onto www.quadrafire.com CAUTION DO NOT DISCARD THIS MANUAL...

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