Hewlett-Packard Support And Information Services; Collecting Information Before Contacting Hp Support - HP KAYAK XM600 Troubleshooting Manual

Hewlett-Packard Support and Information Services

You can learn more about HP service and support from the support
Web site:
www.hp.com/go/kayaksupport

Collecting Information Before Contacting HP Support

It is recommended that before contacting HP Support you note down
some of the information mentioned below. This will help HP support
deal with your problem quickly and efficiently.
Model number
Serial number
Memory
•
Number of megabytes installed
•
Is it HP supplied memory or memory
from another source?
Write down a brief description of the problem
Frequency
Run OK?
Recent changes to the PC
Which BIOS version is used?
Any BIOS parameter changes?
Make a list of slots and interrupts used by
additional cards (for example, LAN, sound
and SCSI)
Are you using the original operating
system software that came preloaded on
your PC?
If not, what is the operating system
version?
Any operating system-generated error
messages?
Any errors during boot (Power-On Self
Test)?
This test checks all installed components.
PC Description
See label on the right side of your PC.
See label on the right side of your PC.
•
The total amount of memory installed is displayed in the Setup program main menu,
accessed by pressing F2 during start-up.
•
There may be some compatibility problems with non-HP memory modules. HP supports
and recommends only HP supplied memory modules.
Question or Problem
How often has the problem occurred?
How long has the PC been running normally?
Have there been any recent changes made to the PC?
Hardware Configuration
The BIOS version is displayed in the Setup program main menu, accessed by pressing F2
during start-up.
Did the problem occur after changes were made to the BIOS using the Setup program?
This is to check for interrupt conflicts. You can find IRQs by running e-DiagTools
(refer to page 37).
Operating System
Select Settings Control Panel from the Start menu, then click on the System icon. The
operating system version is displayed under System.
Please note down exact text of error message.
Any POST errors will be displayed on your monitor screen or signalled by beep codes.
.