HP KAYAK XM600 Troubleshooting Manual
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HP KAYAK XM600 Troubleshooting Manual

HP KAYAK XM600 Troubleshooting Manual

Hewlett-packard personal computer user manual
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HP Kayak XM600 Desktop

Troubleshooting Guide

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Summary of Contents for HP KAYAK XM600

  • Page 1: Troubleshooting Guide

    HP Kayak XM600 Desktop Troubleshooting Guide...
  • Page 2 Series 2, equipped with socket-mounted processors. These PCs carry the model number P2190N and higher. A separate User’s Manual is available for the HP Kayak XM600, equipped with slot-mounted processors. Each PC has a Support Label on its outer case clearly identifying the series to which it belongs.
  • Page 3 How to obtain the latest drivers, software utilities and BIOS updates. Also details on how to download documentation corresponding to your PC Workstation. Contacting HP Support Services. Refer to page 48. Details the type of information you should prepare before contacting HP Support for assistance.
  • Page 4 Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

  • Page 5: Important Warnings

    PC, or to HP so that they can either be recycled or disposed of in the correct way . Returned batteries will be accepted free of charge.
  • Page 6 Introduction at the network interface. Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during a lightning storm. There may be a risk from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Never touch or remove the communications board without first removing the connection to the telephone network.
  • Page 7 • connected to the power supply. Monitor may be badly connected or not • switched on. HP MaxiLife has detected a hardware • configuration error. A component may be badly connected inside the PC Workstation. Configuration error has been detected.
  • Page 8 • Clearing the CMOS. • Recovering the BIOS (Crisis Mode). • System Board Switches. Using the HP Setup Program. Troubleshooting Hardware With HP e-DiagTools. Refer to page 14. Refer to page 12. Refer to page 28. Refer to page 28.
  • Page 9 2 Reconnect the power cord. 3 Reconnect the power connectors one by one to the internal devices to see if a device is defective. 4 If a device is found to be defective, contact HP Support or your authorized dealer. How...
  • Page 10 1 Replace the monitor by a known working monitor from the same model of PC Workstation. 2 If the monitor starts, contact HP Support or your authorized dealer. The monitor may need to be replaced. 1 Switch off and unplug the monitor.
  • Page 11 Symptom... Check that... Dual monitor or multi-monitor configuration problem If you have a dual monitor video card installed, but only one monitor, check that it is connected to Output 1. If you have two or more video cards installed, but only one monitor, check that the monitor is connected to the correct output.
  • Page 12 When the power button is pressed, the hard disk drive or fan can be heard, but the PC Workstation does not boot. The monitor remains blank and the status LED is red. HP MaxiLife has detected a hardware error. Hard disk drive and/or fan can be heard.
  • Page 13 Beep Code Cause... 3 beeps No memory, bad memory modules, incompatible memory module 4 beeps Graphics card problem 5 beeps PnP/PCI initialization problem 6 beeps Corrupted BIOS. 7 beeps Defective system board If You Miss the Beep Code If you miss the beep code, turn off the PC by pressing the on/off power button for five seconds or more, then listen for the signal again.
  • Page 14 Case 4 — Boot Process Fails and Error Message Displayed on Screen Case 4 — Boot Process Fails and Error Message Displayed on Screen When the power button is pressed, the PC Workstation starts to boot and there is activity on the monitor, but the boot process then fails with an error message.
  • Page 15 Case 4 — Boot Process Fails and Error Message Displayed on Screen Category #2: If the error is only a warning (i.e. key stuck), the POST should prompt: WARNING 00100 Keyboard Error After a timeout period of five seconds without any intervention, the system resumes to boot. Category #3: If the error is serious, the POST should prompt: 00xx...
  • Page 16 3 Replace the cover and reconnect the power cord and accessory cables. Verify that the PC Workstation boots correctly. Refer to page 22 for further help, if required. Refer to page 37 for instructions about troubleshooting using HP e-DiagTools. How... Install the latest driver for the video card.

  • Page 17: Configuration Problems

    Configuration Problems If your PC Workstation boots normally, but you are having problems configuring different parts of your PC Workstation. Symptom PC Workstation starts to boot, but a POST (Power- On Self-Test) error message is displayed on the screen. You cannot turn off the PC Workstation. Your PC Workstation has a software problem.
  • Page 18 Restoring the BIOS Default Settings. • Clearing the CMOS. • Recovering the BIOS (Crisis Mode). • System Board Switches. Using the HP Setup Program. Troubleshooting Drives With a Problem: Hard Disk Drive. • CD-ROM, DVD or CD-RW Drives. • Troubleshooting Hardware With HP e-DiagTools.

  • Page 19: If There Is A Cmos Test Error

    You have the latest BIOS version. The system board is working. If the problem persists, contact HP Support or your authorized dealer Check that... Set the PC Workstation to the correct time (refer to the operating system manual).
  • Page 20 Replace the keyboard/mouse by known working units. Create a bootable floppy to update the BIOS. Refer to page 28. Check that... There is a possible problem with the system board. Contact HP Support or your authorized dealer. How... If not...

  • Page 21: If There Is A Floppy Disk Drive Test Error

    The floppy disk is working. If the drive still does not work... The system board is working. If the problem persists, contact HP Support or your authorized dealer Check that... When the message Press F2 to Enter Setup appears, press the F2 key.
  • Page 22 The system board is working. You receive a S.M.A.R.T. alert during the Power-On-Self-Test. If there is a hard disk drive crash... If the problem persists, contact HP Support or your authorized dealer Check that... Switch the PC OFF then ON.

  • Page 23: If There Is A Serial Or Parallel Port Test Error

    If the PC still has a problem... You may need to update the Basic Input Output System (BIOS). The system board is working. If the problem persists, contact HP Support or your authorized dealer Check that... Switch the PC Workstation OFF then ON.

  • Page 24: If You Cannot Turn Off Your Pc Workstation

    Configuration Problems If You Cannot Turn Off Your PC Workstation If You Cannot Turn Off Your PC Workstation Symptom... PC Workstation does not make a You have saved all data and exited all buzzing or beeping sound when programs. you press the power button, but you are still unable to turn it off.

  • Page 25: If Your Pc Workstation Has A Software Problem

    To change the date and time, use your operating system utilities or the Setup program. If necessary, install a new battery (refer to Chapter 2 of your User’s Guide). If there still is a software problem... Run HP e-DiagTools to check the hardware configuration. Refer to page 37. Configuration Problems If Your PC Workstation Has a Software Problem...
  • Page 26 Please return used batteries to the shop from which you bought them, to the dealer from whom you purchased your PC Workstation, or to HP, so that they can be either recycled or disposed of in an environmentally sound way. Returned batteries will be accepted free of charge.

  • Page 27: If You Have Problems Using The Euro Symbol

    If You Have Problems Using the Euro Symbol If your keyboard has a Euro symbol key, it can only be used with operating systems and applications that support this feature. Only the latest operating systems, such as Windows 98, provide •...

  • Page 28: Updating The Bios

    Updating the BIOS The latest system BIOS (standard flash operation) for your PC Workstation can be downloaded from HP’s Support Web site at: www.hp.com/go/kayaksupport are supplied with the downloaded BIOS files and a BIOS flash utility.

  • Page 29: Clearing The Cmos

    Clearing the CMOS 1 Turn off the PC Workstation, disconnect the power cord and data cables, then remove the cover. 2 Set the system board switch memory. 3 Replace the cover, and only reconnect the power cord. 4 Reboot the PC Workstation. A message similar to the following will be displayed: “Configuration has been cleared, set switch Clear to the ON position before rebooting.”...

  • Page 30: Recovering The Bios (Crisis Mode)

    Configuration Problems Troubleshooting BIOS Problems Recovering the BIOS (Crisis Mode) If for some reason the BIOS is corrupted and the standard flash cannot be used, use the BIOS Recovery Mode (exceptional BIOS recovery operation) to restore the BIOS. To do this: 1 Obtain a bootable DOS floppy disk.

  • Page 31: System Board Switches

    System Board Switches There are ten system board switches used for configuration, numbered from 1 to 10. A certain number of these are reserved (switches 1, 2, 3, 4, 5) and should not be modified, otherwise it could lead to a system failure.

  • Page 32: Using The Hp Setup Program

    Configuration Problems Using the HP Setup Program Using the HP Setup Program The Setup program allows you to view and change the configuration of your PC Workstation, such as the passwords and boot device order. Follow these instructions to check the configuration.

  • Page 33: More Troubleshooting For Drives

    Boot menu in the Setup program, accessed at startup).     from the System Tools Configuration Problems More Troubleshooting for Drives at startup. Programs menu. Start Advanced System Test option from HP e- Hard    ...
  • Page 34 (refer to the HP Setup program). NOTE You can use HP e-DiagTools to perform accessing and usability tests on the CD-ROM drive. Refer to page 37 for instructions on how to use HP e-DiagTools. DVD Drive Doesn’t Play DVD Video 1 Check that the DVD disk you are trying to play and your DVD drive have the same regional code setting.
  • Page 35 CD-ROM, DVD or CD-RW Door Does Not Open If you have difficulty removing a disk from the drive (during a power failure for example), you can use the manual eject button. For example, to eject a CD-ROM using the manual eject button: 1 With a thin, solid rod, such as the end of a paper clip, push the CD-ROM drive’s manual eject button.
  • Page 36 Configuration Problems More Troubleshooting for Drives...
  • Page 37 The first step in solving a problem with a PC is diagnosis. HP’s e-DiagTools helps you diagnose hardware-related problems on a HP computer. It is a series of tools designed to help you to: Distinguish between software and hardware problems •...
  • Page 38 HP e-DiagTools is supplied on the following media: The Utility Partition pre-installed on your hard disk (recommended). The HP recovery CD-ROM that was supplied with your PC Workstation. The HP DiagTools CD-ROM. NOTE Only the Utility Partition version of e-DiagTools supports the full range of e-features.
  • Page 39 1 Quit all applications, shut down the operating system, and restart your computer. 2 After the initial splash screen with the logo, a message is displayed: Press <F10> to enter HP Utility Partition ... or any other key to proceed 3 Press the F10 key. A menu appears.
  • Page 40 Troubleshooting with HP e-DiagTools Running e-DiagTools from a CD-ROM Running e-DiagTools from a CD-ROM NOTE Only the Utility Partition version of e-DiagTools supports the full range of e-features. When you run e-DiagTools from a CD-ROM you will not be able to send the Support Ticket via e-mail or to update the BIOS.
  • Page 41 Running e-DiagTools from the HP “Recovery” CD-ROM To run e-DiagTools from the recovery CD-ROM: 1 Insert the HP CD-ROM in your CD-ROM drive. Shut down the operating system and restart your computer. 2 Ensure that the option to start from the CD-ROM drive is enabled, and that the CD-ROM is configured to be the first device to boot from.
  • Page 42 Troubleshooting with HP e-DiagTools HP e-DiagTools Hardware Tests HP e-DiagTools Hardware Tests The following hardware tests can be performed from HP e-DiagTools: Hardware Detection. Automatically detects the complete hardware configuration of the system (including PC Workstation model and version, processor type, cache memory, BIOS version,...

  • Page 43: For More Information

    For More Information For more information about using HP e-DiagTools, consult the e- DiagTools User’s Guide, available in PDF format on HP’s web site www.hp.com/desktops/diagtools On this web site you can also: Download e-DiagTools • Order the HP DiagTools CD-ROM •...
  • Page 44 Troubleshooting with HP e-DiagTools For More Information...
  • Page 45 CD-ROM. If you do not have an Image Creation and Recovery CD-ROM, reinstall the operating system from the CD-ROM provided for this purpose with your PC Workstation. Any drivers you need to reinstall can be downloaded from HP’s Support Web site at: www.hp.com/go/kayaksupport.

  • Page 46: Changing The Hard Disk

    Recovering Hard Disk Drive Contents Recovering Preloaded Drivers You can use the Image Creation and Recovery CD-ROM to reinstall individual drivers that were delivered with the PC Workstation. To do this, insert the CD-ROM into the CD-ROM drive. Automatically an HTML file is displayed.

  • Page 47: Other Sources Of Information

    BIOS. Troubleshooting Guide—this online guide. • You will also find complete information on available service and support at the HP World Wide Web site. To see the full set of services available, go to: www.hp.com/go/kayak...

  • Page 48: Hewlett-Packard Support And Information Services

    Hewlett-Packard Support and Information Services You can learn more about HP service and support from the support Web site: www.hp.com/go/kayaksupport Collecting Information Before Contacting HP Support It is recommended that before contacting HP Support you note down some of the information mentioned below. This will help HP support deal with your problem quickly and efficiently.

This manual is also suitable for:

Xm600 - kayak - 128 mb ram

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