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Troubleshooting with HP e-DiagTools
Overview of e-DiagTools
Overview of e-DiagTools
e-DiagTools has three main components:
The buzzer, which provides pre-boot diagnostics. It emits an audible
set of beeps that helps diagnose a problem when the computer
cannot boot.
The e-DiagTools core tests, which provide hardware detection, basic
and advanced system tests, and the possibility to generate a Support
Ticket with a complete record of the test results and the PC's
configuration.
A set of functions to forward the Support Ticket to your authorized
support provider via e-mail, and to retrieve and flash the latest BIOS
version for your computer.
HP e-DiagTools is supplied on the following media:
The Utility Partition pre-installed on your hard disk
(recommended).
The HP recovery CD-ROM that was supplied with your PC
Workstation.
The HP DiagTools CD-ROM.
Only the Utility Partition version of e-DiagTools supports the full range
of e-features. When you run e-DiagTools from a CD-ROM you will not be
able to send the Support Ticket via e-mail or to update the BIOS.
If you are running e-DiagTools from a CD-ROM, the option to start from
the CD-ROM is enabled and the CD-ROM is configured to be the first
device to boot from.
After running e-DiagTools, restore the original Setup values.
Alternatively, you can set the boot device priority by pressing the F8 key
when the logo screen is displayed after restarting your computer.
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