Troubleshooting - SATO SX4M Operation Manual

5. Troubleshooting

If a problem cannot be solved by taking the steps listed in this section contact your
service representative.
Notes:
If an error is not cleared by pressing the RESTART key then turn the machine off and
back on again.
Error Message
Head Open
Comms Error
Paper Jam
No Paper
Ribbon Error
No Ribbon
Excess Head Temp
Head Error
Errors
Printing was attempted while the
print head was raised
A communication error has
occurred
The media may be jammed in the
machine
The wrong media sensor may be
selected in the software
The sensor may not be properly
aligned with the media
The media may not be calibrated
correctly to the sensor
The media has run out
The media is not loaded properly
The sensor is not aligned with the
media
properly
The ribbon is not loaded in the
machine properly
the ribbon is not loaded on the
machine or has ran out
The print head has over heated
Check the software setting and
check to make sure the machine
is operating correctly
Solutions
Lock down the print head
Make sure the printer cable is correctly plugged
into the
Machine and the printer
Make sure that the label path is free of debris
and labels
Make sure that the labels are not shifting
Be sure that the correct label size has been
entered
Make sure that the sensor is aligned with the
media
Make sure that the correct sensor type is selected
according to media type
Make sure the machine is calibrated to the
correct media type
Check to make sure that the media is loaded
Make sure it is under the print head block
Be sure to set the sensor to the correct position
check to make sure that the ribbon is loaded like
the example affixed to the case of the printer
Make sure that the ribbon is loaded into the
machine correctly
Turn the machine off and let the print head cool
down. If that does not fix the problem contact
your distributor for service
turn the machine off and then back on and re try
the print making sure the settings in the software
are set correctly and that no debris or dust are in
the machine
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