Product Warranty & Customer Service - Telstra T210 User Manual

Product warranty & Customer service
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Product Warranty D. The defect was caused by an accident,
Telstra Guarantees your product for 12
months from date of purchase against any
defect in materials or workmanship under
conditions of normal use and service and
subject to proof of the date of purchase
being provided and subject to the E. The product has been damaged by
conditions specified in this user agreement.
The benefits conferred by this warranty are Do you really need service?
in addition to all other rights and remedies Before calling for service under this
in respect of the product that the consumer warranty have you :
has under the Trade Practices Act and Checked that all cables are securely
similar State and Territory laws. connected as detailed in the User Guide.
Warranty Service Conditions Referred to the User Guide to ensure that
Subject to your statutory rights referred to the features are being used correctly.
above, Telstra expressly limits its liability If you are trying to access a network service
with respect to its products to the person such as Call Waiting, confirmed with your
who purchases the Product from the Telstra network provider that you have access to
authorised retailer. this feature.
Subject to your statutory rights referred to If You Require Warranty Service
above, Telstra expressly limits its liability To obtain service during the terms of this
with respect to its products to whichever is warranty:
the lowest amount out of: Call the Product Information Line (1300 369
A. The cost of having the goods repaired 193) for advice and assistance on the repair
B. The cost of replacing the goods: or of your product, or contact us by E-mail at:
C. The cost of obtaining equivalent goods. tcpsupport@techpac.com
Subject to your statutory rights referred to After consulting our operators, should it be
above, in the event of the goods requiring deemed necessary to have the product
service under warranty, the owner is serviced, the operator will inform you of
responsible for the cost of transportation to your nearest authorised service
the authorised service organisation. Whilst organisation and provide a Return
in transit the goods are at the owner's risk. Authority Number.
Subject to your statutory rights referred to Please ensure that :
above, should the goods be found to be in A. You provide proof of the date of purchase
sound working order by the authorised B. That your product is suitably packaged
service organisation the owner may be
charged a service fee. C. That you have included all components
Subject to your statutory rights referred to
above, the goods will not be eligible for D. That you provide details of the Return
service under this warranty if:
A. Proof of date of purchase cannot be IMPORTANT
provided: Please retain this booklet with your sales
B. The goods are not branded Telstra: receipt as proof of the date of purchase.
C. The goods have been rented to another
person;
misuse, abuse, improper installation or
operation, lack of reasonable care,
unauthorised modification, loss of parts,
tampering or attempted repair by a
person not authorised by Telstra.
lightning or a mains power surge.
(Preferably in original packaging)
from the original purchase:
Authority Number
© COPYRIGHT 2003 Telstra Corporation Limited
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™ Trade Mark of Telstra Corporation Limited
® Registered Trade Mark of Telstra Corporation Limited
TecHelp is your guarantee of superior customer service for these products. Your customer
service options are:
• Product Information Line 1300 369 193
• 12 Month Product Warranty
69 mm drill template, hole dia. 3mm
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