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Telstra T48G Quick Start Manual
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Telstra T48G Quick Start Manual

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QUICK START
GUIDE FOR YOUR
TELSTRA T48G
TM
DOT(DIGITAL OFFICE TECHNOLOGY)

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Summary of Contents for Telstra T48G

  • Page 1 QUICK START GUIDE FOR YOUR TELSTRA T48G DOT(DIGITAL OFFICE TECHNOLOGY)
  • Page 2 (available in metro areas only) for a fee of $165. Additional sessions are also available, charges apply. See back cover for booking details. To find out more, contact our support team at telstra.com/dot/support or call 1300 733 572 (9am – 5pm, Mon – Fri)
  • Page 3 WHAT’S INSIDE Let’s get started Handset legend Your Telstra T48G Getting connected Bluetooth connectivity Wi-Fi connectivity Your contacts MessageBank Basic call features Troubleshooting...
  • Page 5 LET’S GET STARTED Your package contains the following:  Telstra T48G IP Phone  Telstra T48G Phone Stand  Power Adapter  Ethernet Cable  This Quick Start Guide...
  • Page 6 HANDSET LEGEND Icons Description Network is unavailable Registered successfully Register failed Registering (Flashing) Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi-lingual uppercase and...
  • Page 7 Icons Description lowercase letters input mode Voice Mail Auto Answer Do Not Disturb Call Forward Call Hold Call Mute Ringer volume is 0 Received Calls Placed Calls Missed Calls Forwarded Calls Bluetooth mode is on Bluetooth headset is both paired and connected The default caller photo and contact icon...
  • Page 8 YOUR TELSTRA T48G Indicates phone power and some feature Message Light status. Presses to activate the headset mode. Headset Key Presses to activate the mute mode. Mute Key Places a call on hold or resumes a held call. Hold Key Presses to access Messagebank.
  • Page 9 Transfers a call to another party. Transfer Key Presses twice to dial out a last dialled number. Redial Key Presses to activate the Speakerphone. Speakerphone Key Presses +/- to adjust volumn. Volume Key Scrolls through the displayed information. Confirms actions or answers incoming calls. Cancels actions or rejects incoming calls.

  • Page 10: Getting Connected

    GETTING CONNECTED Set up your Telstra T48G IP Phone Fig 1  Turn your phone over to expose the ports on the back of the unit.  Attach the stand (Fig 1) to the phone.
  • Page 11 Fig 2 Fig 3  Connect the handset cable to the handset port on the phone (Fig 2).  Optional – Wired Headset: Connect the wired headset to the headset port on the phone (Fig 2). Connect the EHS36 (Fig 2) or EXP40 (Fig 3) to the EHS port on the phone...
  • Page 12 Set up your power and the network connection Connect via AC power: Fig 4 Connect via AC power:  Ensure the power source is turned OFF.  Plug the Power Adapter (DC5V) into the power source.  Connect the Power Adapter (DC5V) to the DC5V port on the back of the phone (Fig 4).
  • Page 13 Fig 5 Connect via Power Over Ethernet (PoE):  Connect the Ethernet cable to the Internet port on the back of the phone and an available Ethernet port on a compatible DOT router / switch* (Fig 5).  Optional – PC Connection: Connect one end of the second Ethernet cable to the LAN port on the user’s PC and the other end to the PC port on the phone.
  • Page 14 Set up your User Profile The user profile must be set-up before you can use the phone.  During startup, the “Zero Touch” screen will display If your phone is attempting to connect to a wireless network, you will need to manually reboot the phone to access the startup / “Zero Touch”...
  • Page 15 Refer to the Configuration Summary that was sent to your DOT registration email. Refer to section “Device type: T48G” for your User ID and Password.  Enter your User Name and Password select to complete the set up.
  • Page 16 Fig 7  The LCD screen will revert to the home display screen (Fig 7) – your phone is ready for use.

  • Page 17: Bluetooth Connectivity

    BLUETOOTH CONNECTIVITY A Bluetooth-enabled mobile phone or wireless headset can be paired to the Telstra T48G IP phone – this allows you answer calls on your headset and mobile around the office. Pair and Connect a Bluetooth Device Fig 8 ...
  • Page 18 Fig 9  You will be prompted (Fig 9): “Adapter has been added, scan bluetooth devices right now?”  Select “OK”. The IP phone will automatically scan for available Bluetooth devices; these will be displayed on the touch screen.  Tap the desired Bluetooth device.
  • Page 19 C: Manually add and connect to a new wireless network Before attempting to configure and connect to a wireless network / Wi-Fi, you must ensure your Telstra T48G IP Phone is: 1) Connected to a mains power supply; and 2) NO Ethernet cable should be connected (either for wired Ethernet or Power over Ethernet).
  • Page 20 A: To manually connect to an available wireless network Fig 10  When phone is in idle state, connect the Wi-Fi dongle into the USB port on the back of the phone (Fig 10).  You will be prompted: “Wi-Fi adapter connected. Scan for available Wi-Fi networks?” ...
  • Page 21 Fig 11  The IP phone will toggle the Wi-Fi on and search for available wireless networks in your area (Fig 11).  Optional – Refresh search: To search again for available networks, tap  To connect to the desired wireless network (SSID): Select the wireless network (SSID);...
  • Page 22 Fig 12  Once the connection has completed successfully, The SSID will now display the status” “Connected” (Fig 12). You will need to contact your network administrator for your Wi-Fi password.
  • Page 23 B: Wi-Fi Protected Set up (WPS) There are 2 options for connecting your Telstra IP Phone via the Wi-Fi Protected Set up (WPS):  Push Button Configuration (PBC): The user has to push the WPS button on both the IP phone and gateway/router to connect.
  • Page 24 Push Button Configuration (PBC) To connect to the wireless network using PBC method: Fig 13  When phone is in idle state, connect the Wi-Fi dongle into the USB port on the back of the phone (Fig 13).  You will be prompted: “Wi-Fi adapter connected.
  • Page 25 Fig 14 Fig 15  The IP phone will toggle the Wi-Fi on and search for available wireless networks in your area (Fig 14).  Optional – Refresh search: To search again for available networks, tap  Whilst the phone is scanning for available networks, long press the WPS button on the Wi-Fi USB dongle.
  • Page 26 Personal Identification Number (PIN) To connect to the wireless network using PIN method: Fig 16  When phone is in idle state, connect the Wi-Fi dongle into the USB port on the back of the phone (Fig 16).  You will be prompted: “Wi-Fi adapter connected.
  • Page 27 Fig 17  The IP phone will toggle the Wi-Fi on and search for available wireless networks in your area (Fig 17).  Optional – Refresh search: To search again for available networks, tap  and select PIN.  You will be presented with a randomly-generated PIN. Fig 18 ...
  • Page 28  You will be prompted: “WPS activated. Connecting…120s”.  From a PC or laptop connected to the DOT router / switch, open up a web browser and enter in the DOT router address.  Locate the Wireless Protected Setup configuration menu. ...
  • Page 29 C: Manually add and connect to a new wireless network To manually add and connect to a new wireless network: Fig 19  in the Wi-Fi configuration screen (Fig 19).
  • Page 30  Using WLAN settings obtained from your DOT router, configure the following WLAN Profile on your DOT IP phone: If you select WEP from the pull-down list “Security Mode”: Edit the profile name, SSID, WPA shared key in the corresponding fields. If you select WPA PSK or WPA2 PSK from the pull- down list “Security Mode”: Select the desired Cipher type (TKIP, AES or TKIP+...
  • Page 31 Disconnecting from a Wireless Network (Wi-Fi) To disconnect the wireless network connection:  > Basic > Wi-Fi.  Do one of the following: Fig 20  In the Available Networks list – Tap the connected SSID or at the end of the connected SSID (Fig 20).
  • Page 32 Fig 21  (Fig 21).  Tap Saved Networks.  Tap the connected SSID.  The SSID will now display the status: “Disconnected”.
  • Page 33 Viewing the Wireless Network (Wi-Fi) information To view the WLAN information:  > Basic > Wi-Fi. Fig 22  at the end of the desired SSID to view the detailed WLAN information.  If the IP phone has been connected to a wireless network successfully, you can also tap Network Status to view the connected WLAN information.
  • Page 34 Disabling Wi-Fi To disable Wi-Fi feature, do one of the following:  > Basic > Wi-Fi.  In the Wi-Fi field, select “Off”.  Connect an Ethernet cable to the IP phone. The wireless network is changed to the wired network, and the IP phone will switch the Wi-Fi off.

  • Page 35: Your Contacts

    YOUR CONTACTS Search and call a saved contact:  Select to access your Phone Directory.  In left column, select the address book you would like to search.  Select and type the complete or partial name of the contact you wish to call.
  • Page 36 Search a contact / Place a call from Call History:  From the home screen, use navigation keys to scroll down.  Select “History”.  Select applicable Call History type: Missed, Placed, Received, Forwarded  Optional – search by name: Select and type the complete or partial name of the contact you wish to call.
  • Page 37 Save a number / edit a contact from Call History:  From the home screen, use navigation keys to scroll down.  Select “History”.  Select applicable Call History type: Missed, Placed, Received, Forwarded  Optional – search by name: Select and type the complete or partial name of the contact you wish to call.
  • Page 38 MESSAGEBANK Set up your MessageBank:  Using the keypad, key in “101” and select ; or press your phone to connect straight to MessageBank.  Follow the prompts to set up your MessageBank greeting, etc. Access Your MessageBank The message light on your phone will flash to indicate new messages. ...

  • Page 39: Basic Call Features

    BASIC CALL FEATURES Call Transfer These are 2 ways to transfer calls: Blind or Supervised. Blind Transfer – Transfer the call to another handset without announcing the call the other party.  Whilst on an active call, press  Dial the number you are transferring to. ...
  • Page 40 Call Park Call Park allows you to park a line by placing a call on hold and pick-up the call from any other phones in the office.  To place an active call on hold, press or press *68 using the keypad.
  • Page 41 Group Call Pickup Group Call Pickup enables calls that are ringing on another phone to be answered from any other phone in the office.  When another phone within the office is ringing, press * Note: Group call pickup code (*98) should already be pre-configured on the phone.
  • Page 42 Conference Calls Local Conference Call – a maximum of three parties (including the caller) can be on a conference call at any one time. To initiate a conference, add a third party to a call:  Whilst on an active call, press ...
  • Page 43 Network Conference Call – more than three parties (including the caller) can be on a conference call at any one time.  Whilst on a 3-way conference call, press  Enter the other party’s number, wait for the party to answer the phone.

  • Page 44: Troubleshooting

    TROUBLESHOOTING Why can’t the IP phone enable the Wi-Fi feature?  Ensure the Ethernet cable is removed.  Ensure the Wi-Fi USB dongle is working correctly. Why can’t the IP phone connect to Wi-Fi?  Ensure the entered password is correct. ...
  • Page 45 Book your bonus Mentoring session: Visit https://bookmentoring.telstra.com/book/index.php Email dotmentor@team.telstra.com (Include your first and last name, email address, mobile number, company name and phone no., DOT order no., Include State, Preferred appointment date and time, first and Last name, Email, Mobile No., Company name, Company phone no.