Customer Service & Product Warranty; Things You Need To Know - Telstra A60 User Manual

Customer service & Product warranty
IMPORTANT
Please retain this booklet with your sales receipt
as proof of the date of purchase
Customer Service
If you require assistance in operating this
product please call the TecHelp Information
Line on 1300 369 193 or contact us by e-mail at:
tcpsupport@ingrammicro.com.au
If you are trying to access a Telstra Network
Service and require assistance specifically
related to the network service or would like
to subscribe to the service, contact Telstra on
1300 for residential or 13000 for business.
Product Warranty
Subject to the conditions below, Telstra
guarantees this product against any defect in
materials or workmanship under conditions of
normal use for a period of 13 months from date
of purchase.
The benefits conferred by this warranty are
in addition to other warranties and remedies
that are implied under the Trade Practices Act
and similar State and Territory laws (Statutory
Rights).
Subject to your Statutory Rights, the goods will
not be eligible for service under this warranty if:
a) Proof of purchase cannot be provided;
b) The defect was caused by an accident, misuse,
abuse, improper installation or operation,
vermin infestation, lack of reasonable care,
unauthorised modification, loss of parts,
tampering or attempted repair by a person not
authorised by Telstra; or
c) The product has been damaged by lightning
or a mains power surge.
To obtain service during the terms of this
warranty call the TecHelp Information Line
on 1300 369 193 or contact us by e-mail at:
tcpsupport@ingrammicro.com.au
If it is necessary to have the product serviced,
the Customer Service Representative will inform
you of the product return process.
Please ensure that:
a) You provide proof of purchase;
b) Your product is suitably packaged; and
c) You have included all components from the
original purchase.
Subject to your Statutory Rights:
a) Any claim under this warranty is limited to
the cost of repair or replacement of the product;
and
b) If the goods are found to be in sound working
order by the authorised service centre, you may
be charged a fee for service and for any other
direct costs associated with having the product
delivered for service.
Things you Need To Know
1. Excludes blocked calls. Monthly
charges apply. Available most areas
. Monthly charges and call charges
apply.
3. Available to most Telstra home
phone access customers
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