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Troubleshooting
Problem: Web Client Does Not Display the Expected Video
Problem: Cannot Connect to a Device
84
Solution 2
Enable Microsoft .NET Framework 3.5 on your workstation. It usually comes
pre-installed on Windows 7.
Enabling Microsoft .NET Framework 3.5 on Your Workstation
1.
Go to Start
Control Panel
2.
Click the check box beside Microsoft .NET Framework 3.5 to enable it.
3.
Click OK to save the new setting.
Possible solutions:
•
Ensure that your web browser settings have been configured to allow ActiveX controls
(see
Step 5: Launch the Web Client to View Live Video
setting up your browser).
•
Ensure that the network cable from the camera is connected to both the camera and
the network.
When the following message
device connection is limited. Usually this warning state indicates that your PC and the
device you are connecting to are on different subnets. Contact your network administrator
for help to resolve your network issue(s).
Figure A-1
Limited or No Connection Message
Programs
Programs and Features.
(Figure
A-1) displays in the status bar of the IP Utility, your
on page
34
for information on
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