Common Problem Resolution; Loose Connections - HP ProLiant ML100 Series User Manual

Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and
6.
software utilities, necessary to troubleshoot the problem.
HP recommends you have access to the server documentation for server-specific information.

Common problem resolution

Loose connections (on page 58)
Service notifications (on page 58)
Firmware updates (on page 58)
DIMM handling guidelines (on page 59)
Hard drive guidelines
Hot-plug SCSI hard drive LED combinations (on page 60)
SAS and SATA hard drive LED combinations (on page 60)

Loose connections

Action:
•
Be sure all power cords are securely connected.
•
Be sure all cables are properly aligned and securely connected for all external and internal
components.
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
•
If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are
routed correctly through the tray.
•
Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
•
If a device has latches, be sure they are completely closed and locked.
•
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
•
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
•
For HP ProLiant BL c-Class Server Blades, be sure the OA tray is seated properly.
Service notifications
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select
the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Firmware updates
Download firmware updates from the following locations:
•
The HP Smart Components available on the HP Support website (http://www.hp.com/support)
•
The most recent version of a particular server or option firmware from the HP Support website
(http://www.hp.com/support)
("SAS and SATA hard drive guidelines" on page 59, on page 59)
Troubleshooting 58