Assistance - powersoft M30D HDSP+ETH User Manual

14 Assistance

Even though most product malfunctioning can be solved
at your premises through Powersoft Customer Care or your
direct knowledge, occasionally, due the nature of the failure, it
might be necessary to return defective products to Powersoft for
repair. In the latter case, before shipping, you are kindly asked
to follow step by step the procedure described below: Obtain
the "Defect Report Form" by contacting our Customer Care
Department via email: service@Powersoft.it or download the
"Defect Report Form".
Fill out one "Defect Report form" for each returned
item (the form is an editable tab guided document) and
save as your name, amp model and serial Number (for
example: distributornamek10sn17345.doc)
required information except the RMA code/s and send it to
service@powersoft.it for Powersoft approval.
In case of defect reports approved by the Powersoft Customer
Service Representative you will receive an RMA authorization
code (one RMA code for each returning device). Upon receiving
the RMA code you must package the unit and attach the RMA
code outside the pack, protected in a waterproof transparent
envelope so it is clearly visible.
All returning items must be shipped to the following address:
Powersoft
Via Enrico Conti, 13-15
50018 Scandicci (FI) Italy
In case of shipment from countries NOT belonging to the
European Community make sure you have also followed the
instructions described in the document available for download at the
TEMPORARY EXPORTATION / IMPORTATION PROCEDURE
link at http://www.Powersoft-audio.com/en/support/service.html
Thank you for your understanding and cooperation and
continued support as we work to improve our partnership.
providing all
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