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Technical Support and Assistance
1.
Visit the Advantech web site at www.advantech.com/support where you can find
the latest information about the product.
2.
Contact your distributor, sales representative, or Advantech's customer service
center for technical support if you need additional assistance. Please have the
following information ready before you call:
–
Product name and serial number
–
Description of your peripheral attachments
–
Description of your software (operating system, version, application software,
etc.)
–
A complete description of the problem
–
The exact wording of any error messages
Packing List
Before installation, please ensure the following items have been shipped:
Item Part Number
1 x ARK-3399 unit
1 x DB9 flat cable for RS 485 1700001967
1 x 2-Pole Phoenix to DC-Jack Power cable 1700001394
1 x PS/2 Y cable for KB/MS 1700060202
1 x Din Rail mounting kit
1 x Utility CD
1 x Advantech Library CD
1 x Registration and 2 years Warranty card
Ordering information
Model Number Description
ARK-3399-1S6A1E ARK3399, Core Duo-
ARK-3399-1S1A1E ARK3399, Core2Duo
ARK-3399-1S0A1E ARK3399, Celeron M-
Optional accessories
1757000222 AC-to-DC Adapter DC19 V/3.42 A 65 W, with Phoenix Power Plug, 0 ~
40°C for Home and Office Use
1700001947 Power Cable 2-pin 180 cm, USA type
1700001948 Power Cable 2-pin 180 cm, Europe Type
1700001949 Power Cable 2-pin 180 cm, UK Type
ARK-3399 User Manual
1.66G+VGA+LVDS+GLAN+2COM+5USB+DIO
1.06G+VGA+LVDS+GLAN+2COM+5USB+DIO
1.06G+VGA+LVDS+GLAN+2COM+5USB+DIO
iv
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