Other Industry Resources; Getting Technical Help - Fujitsu PRIMERGY BX900 Hardware Reference Manual

Other industry resources

For additional resource information, visit the Technical Committee T11 Web site. This Web site
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, as well as other applications:
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web
site:

Getting technical help

Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
2. Embedded Switch Module Serial Number
3. World Wide Name (WWN)
Brocade 5450 Hardware Reference Manual
53-1001266-02
http://www.t11.org
http://www.fibrechannel.org
•
Switch model
•
Switch operating system version
•
Error numbers and messages received
•
supportSave command output
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
•
Description of any troubleshooting steps already performed and the results
•
Serial console and Telnet session logs
•
syslog message logs
•
Software name and software version, if applicable.
The Embedded Switch Module serial number and corresponding bar code are provided on the
serial number label attached to the module, as illustrated below.:
*FT00X0054E9*
FT00X0054E9
Use the wwn command to display the switch WWN.
If you cannot use the wwn command because the switch is inoperable, you can get the WWN
from the same place as the serial number, except for the Brocade DCX. For the Brocade DCX,
access the numbers on the WWN cards by removing the Brocade logo plate at the top of the
nonport side of the chassis.
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