Phone Settings; Transferring Calls; Placing Calls On Hold - Vertical Edge 100 Quick Reference Manual

INTRODUCTION
This guide describes how to use Vertical Edge digital phones with the
Vertical Wave phone system. See your phone system administrator for
information on which features are available on your specific Vertical
Edge phone model.
THE FLASH BUTTON
Flash
The button is utilized in many of the features of this phone (such
as when making calls, transferring calls, or placing calls on hold). It is
often used in conjunction with "star codes" (see Feature Code
Reference listing on the back of this guide).
Flash
The location of the button may vary from model to model.
Contact your system administrator for details about whether or not
Flash
(and where) a button exists on your phone.

PHONE SETTINGS

Handset and Speaker Volume
During a call, while the other party is speaking:
Use the volume buttons to adjust volume.
• The most recent setting will be saved.
Volume Reset Override
(if programmed on your phone)
If your phone has this button, use it to prevent the phone from
automatically resetting to the default level.
VolResetOverride
Press to toggle on and off.
Display Contrast
(For all models except Edge 700)
MENU NEXT DISP
1 Press , then until appears then press
Light Dark
2 Use the and softkeys to adjust the display
contrast level.
Done or SPEAKER to save the setting.
3 Press
Ring Volume
Press the volume buttons to adjust the ring volume.
Ring Tone
Change the sound of the tone (not the volume) of your phone.
MENU RING .
1 Press , then
Up Down
2 Use the and softkeys to select a ring tone.
Done or SPEAKER to save the setting.
3 Press
ADDITIONAL FEATURES
Do Not Disturb (DND)
Block all incoming calls and pages (except in the case of a Camp-on
callback) and send them to a another destination.
Press Do Not Disturb,
41.
OR
Cancel
Press Do Not Disturb,
42.
OR
Centrex Access
If your Wave system uses Centrex service, follow these steps to
access the associated Centrex features. Listen for dial tone.
Press 80, then enter the Centrex feature code.
Log Incident
When using a remote phone, pressing ** logs a time stamp in the
Wave system trace logs that may be useful when troubleshooting a
problem.
Message Waiting
1 Press MESSAGE.
2 Follow the voicemail prompts to retrieve voicemail
messages and use voicemail features.
Mute
Prevent the party at the other end from hearing anything from your
phone.
Press MUTE to toggle this feature on and off.
ADDITIONAL FEATURES (continued)
Query
(models with displays only)
Review what features are programmed on which buttons.
Press MENU, then a feature button to find out if and
how that button is programmed.
Phone Relocation
Keep your previous phone number and configuration settings when
you move to another location.
Press *98 and dial your current extension number.
Program
Program buttons on your phone to perform various features (such as
Auto-Dial or Forward).
MENU
1 Press PROGRAM, , then
OR
2 Follow the prompts.
Release
Disconnect an active call, clear the display, mute the speaker during
a page, and/or cancel transfers, conferences, or the Program
feature.
Press RELEASE to perform one of the above functions.
Shift
(Edge and Impact Phone Models Only)
Each feature button can be programmed with an AutoDial key
accessed via the Shift button.
Press SHIFT, then the AutoDial feature key.
Speaker
DISP Use the speaker and microphone instead of the handset or headset.
.
Press SPEAKER to switch between speaker and
headset/handset.
• On Vodavi phones use the OFF/ON button.

TRANSFERRING CALLS

Transfer (Blind)
Place a call on hold while you dial the destination extension, then
transfer the call without announcing the call to the recipient.
With a party on the line:
Flash
1 Press TRNS/CONF,
OR .
2 Dial the destination extension, then hang up to
complete the transfer.
Transfer (Consultation)
Place a call on hold while you dial the destination extension, then
announce the call to the recipient before transferring.
With a party on the line:
Flash
1 Press TRNS/CONF,
OR .
2 Dial the destination extension.
3 Wait for the destination extension to answer.
4 Announce the call.
5 Hang up to complete the transfer.
If voicemail answers:
Hang up to transfer the call to Voicemail.
- OR -
Flash
Press , then 72 to reconnect to the caller.
Transfer to Voicemail
Transfer a party directly into a voice mailbox (without ringing the
destination extension). Contact your System Administrator to find out
=
if this option is available on your phone.
With a party on the line:
1 Press Transfer. =
2 Dial the destination extension, then hang up to
complete the transfer.
FORWARDING CALLS
Forward (External)
Forward calls to an external phone number when you are away from
your office.
1 Press 43.
2 Enter the external line access code.
• If prompted, enter the appropriate voicemail password.
3 Dial the external destination phone number,
then press .
Forward (Internal)
Forward calls to another extension when you are away from your
phone.
NEXT PROG
, then press .
1 Press 43.
2 Dial the destination extension.
Forward (Cancel - Internal/External)
Cancel any of the Forward settings.
Press 44.
Forward (Follow-Me)
From any phone in the system, specify an extension to which you
want your calls forwarded.
1 Press 78.
2 Enter the destination extension.
3 If prompted, enter the appropriate voicemail password,
then .
Forward (Cancel - Follow Me)
.
1 Press 79
2 Enter the destination extension.
CONFERENCE CALLS
Set up a conference call with up to multiple participants
(including yourself).
With a party on the line:
1 Press TRNS/CONF or TRANS to place the other party
on hold.
2 Listen for the dial tone, then dial the number of the
next party.
3 Repeat for each additional conference member.
NOTE
If a party is not available, press TAP, or press the
button corresponding to the initial call.
4 Press TRNS/CONF or TRANS again to complete
the call.
Page (System)
Send a page over all digital phones and the overhead public address
system.
1 Press SYSTEM PAGE, OR
2 Begin speaking, then hang up to end the page.
Page (Zone)
Send a page over all digital phones and the overhead public address
system in a specific group of digital phones.
1 Press PAGE (ZONE).
- OR -
Press 12, then enter the zone number (always 2
digits).
2 Begin speaking, then hang up to end the page.
Call Park (Directed)
Place a call in a parked state on any extension for retrieval
from any Vertical Wave phone.
With a party on the line:
1 Press DIRECTED PARK,
2 Dial the extension.
3 Listen for two beeps.
4 Hang up.
Retrieval
1 Press DIRECTED PARK,
2 Dial the extension.
Call Park (Self)
Place a call in a parked state on your extension for retrieval
from any Vertical Wave phone.
With a party on the line:
1 Press SELF PARK,
2 Listen for two beeps.
3 Hang up.
Retrieval
1 Press SELF PARK,
2 Dial your extension.
Call Park (System)
Place a call in one of ten parking slots on the Vertical Wave
system for retrieval from another phone.
With a party on the line:
1 Press SYSTEM PARK,
2 Note the displayed slot number.
Retrieval
1 Press SELF PARK,
2 Dial the slot number.
Hold
Put the current call on hold while you use other phone
features.
Press HOLD.
Reconnect
For a single call on hold
Press TAP, OR the line or call appearance key
corresponding with the held call.
PAGING
For multiple calls on hold
1 Go on-hook, then press TAP.
2 Press HOLD repeatedly to display and scroll
through the list of held calls.
3 Press TAP to retrieve the currently displayed call.
11.
=
Your phone must have a pre-programmed Transfer
button in order for this feature to be used.
==
This may not be necessary if your DIRECTED PARK
button has been programmed to dial a specific number.
Release 2.0 Service Pack 1 - April 2011

PLACING CALLS ON HOLD

Flash
, then 66.
OR
==
OR 65.
==
Flash
, then 64.
OR
OR 65 .
Flash
, then 62.
OR
63.
OR