Vertical CONVERSip Edge 300 User Manual
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Vertical CONVERSip Edge 300 User Manual

Vertical CONVERSip Edge 300 User Manual

Voice ip endpoint for conversip mp5000
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Summary of Contents for Vertical CONVERSip Edge 300

  • Page 1 Voice IP Endpoint for CONVERSip MP5000 User Guide...

  • Page 2: User Guide

    106 Cattlemen Road, Sarasota, FL 34243 (941)554-5000 or (800) 266-3425 -Notice- Vertical Communications, Inc. strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to ensure total feature compatibility.

  • Page 3: Table Of Contents

    Edge 300 User Guide TABLE OF CONTENTS ......1 ISCLAIMER OMPLIANCE SECTION 1 - INTRODUCTION .
  • Page 4 Edge 300 User Guide ABLE OF ONTENTS SECTION 5 - PROCESSING CALLS ......27...

  • Page 5: Disclaimer/Compliance

    DISCLAIMER/COMPLIANCE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed in accordance with the instructions, may cause harmful interference to radio communications.

  • Page 7: Section 1 - Introduction

    This manual describes how to use the CONVERSip Edge 300 Voice IP Endpoint, models Edge 300-12 and Edge 300-24. This manual is intended to provide: • basic knowledge of the functions and features of the Edge 300 LCD user interface. • step-by-step procedures for processing calls and controlling individual extension settings.

  • Page 8: Some Conventionsu

    Edge 300 User Guide ONVENTIONS SED IN THIS ANUAL ONVENTIONS SED IN THIS ANUAL Many of the procedures require you to enter settings or to choose from a list of variables. To signify when you are to act upon an item, parameter, button, etc.

  • Page 9: Section 2 - Overview

    300 B ASIC LEMENTS The Edge 300-24 and Edge 300-12 models are identical except for the number of programmable buttons available. Review the image below that is appropriate for the model you are using. Edge 300 - 24 Button Model...
  • Page 10 (located under the front panel at the front of the phone) When your new Edge 300 arrives, the system installer unpacks the phone and connects the line cord to a network jack. The following sections describe a few initial adjustments that allow you to quickly begin making and answering calls.

  • Page 11: Positioning The Edge 300

    OSITIONING THE OSITIONING THE You should adjust the position of the Edge 300 on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your Edge 300 as a speakerphone, the microphone and loudspeaker are farther from you than when you use a handset.

  • Page 12: Making The Connections

    Here you will also find connectors for attaching the power supply and an optional headset. You can also connect a cable from the Edge 300 to your PC so that both devices can operate with a single network cable. The following diagram shows the cable connection locations.

  • Page 13: Djusting The

    OLUME DJUSTING THE OLUME Adjusting the volume on the Edge 300 endpoint affects the loudness of the speaker, handset, headset (if equipped), and ringer. Refer to Figure 1-1 for the location of the volume control. To Adjust the Volume During a Call Press the volume up or volume down button on the Edge 300.

  • Page 14: Using The Lcd Menu

    Normal display on your Edge 300 LCD consists of the date and time on the first line, and the soft key labels on the second line. Tue Apr 20 4:22...

  • Page 15: Use The Submenus (E.g., Hardware, Information, Network, Etc.)

    LCD M Edge 300 User Guide SING THE Using the LCD Menu (continued) Use the Submenus (e.g., Hardware, Information, Network, etc.) 1) To enter the configuration submenus, press the MENU soft key. 1 HW Settings ENTER BACK NEXT 2) Press NEXT to advance to the next menu choice.

  • Page 16: Main Menu Options

    LCD M Edge 300 User Guide SING THE Main Menu Options The following selections are available from the Edge 300 menu. PTION HW Settings—sets the default volume level for the handset, speaker, headset, and ringer; enables/disables call waiting tone. Handset Volume—allows you to set the current volume setting for the handset, from 1 to 8, with 8 being the highest.
  • Page 17 Edge 300. Serial Number of your Edge 300. HW Version of your Edge 300. SW Version installed on your Edge 300. Extension assigned to your Edge 300. Prog Buttons allows you to check which programmable buttons are set. Some buttons may have been programmed by either the system administrator or the installing technician.
  • Page 18 (continued) LAN Info—displays the following LAN information. Received Pkts shows the number of network packets received by your Edge 300 since the last restart. Sent Packets shows the number of network packets sent by your Edge 300 since the last restart.
  • Page 19 Register—manually registers the phone with the host. Restart Phone—restarts the Edge 300. Recall Timer—allows you to set the time elapsed before the Edge 300 returns a call to your extension. Choices include System Default, and 1 - 10 minutes. - 15 -...

  • Page 21: Nother Xtension

    Edge 300 User Guide SECTION 3 - MAKING CALLS Vertical’s Edge 300 is based on a technology called Session Initiation Protocol (SIP). This technology provides new ways to process calls not previously available with standard telephone systems. AKING A ALL TO...
  • Page 22 Edge 300 User Guide AKING A ALL TO NOTHER XTENSION Making a Call to Another Extension (continued) 3) Enter the extension number using the dial pad. If you make a mistake, press the BACK soft key (to backspace one digit at a time) or CLEAR to erase all digits and cancel.

  • Page 23: Outside Party

    4) If all outside lines are busy, the system plays a fast busy signal, indicating that there are no lines available. 5) When the called party answers, begin your conversation. Note that the Edge 300 changes the soft key options on its LCD once the call connects. 95545000...

  • Page 24: Ialed Umber

    The system remembers the last ten numbers you dialed. If you want to redial any of those numbers, press the REDIAL button on the Edge 300. By pressing the PREV soft key, you can scroll through the list of previously- called numbers, and select the number from the list.

  • Page 25: Speed Dial Button

    PEED UTTON Redialing a Previously Dialed Number (continued) 6) When the called party answers, begin your conversation. Note that the Edge 300 changes the soft key options on its LCD once the call connects. 95545000 HOLD TRANS END 7) When the call is complete, press the END soft key, hang up the handset, or press the SPEAKER button if using the speakerphone option.
  • Page 26 Edge 300 User Guide ALLING THE TTENDANT ALLING THE TTENDANT During the initial system configuration, the system installer assigns the extension number for the attendant. To call the attendant, either dial their unique extension number. You can simply press 0 and the DIAL/ANSWR key or the DIAL soft key.

  • Page 27: Alls (Dnd)

    Edge 300 sounds two short ring bursts. If the incoming call is external, the Edge 300 sounds one long ring burst. If the Edge 300 is returning a call to your station (i.e., “Recall”), the Edge 300 sounds four short ring bursts.

  • Page 28: Do Not Disturb

    5) Press the up or down arrow key until the message you want to use for this DND session appears. • Once you turn DND off by pressing DND again, the Edge 300 resets the message to Do Not Disturb.

  • Page 29: Alls

    If your System Administrator has programmed this capability for you, you can receive incoming calls even when your line is busy. If you are already on a call and another call comes in, the Edge 300 alerts you with series of short beeps. The system also changes the caller ID information to reflect the incoming call.

  • Page 31: Section 5 - Processing Calls

    2) To restore to normal operation, press the MUTE button again. SING You can place a call on hold and retrieve it later. After the call has been on hold for the period of time, the Edge 300 sounds four short ring bursts to your extension. Note: If you place a call on hold, only you can retrieve that call from hold.
  • Page 32 Edge 300 User Guide SING Using Call Hold (continued) Press the HOLD soft key under the LCD. • The system plays music on hold (if equipped) to the outside caller on hold. 9415545000 HOLD TRANS END • The lamp extinguishes if the caller on hold hangs up before you retrieve the call.

  • Page 33: Retrieving A Held Call

    To send a paging announcement, 1) Pick up the handset. 2) If your Edge 300 has a button assigned to Paging, press that button. If you do not have an assigned Paging button, enter 70 through 77 for zones 1–8 and press DIAL/ANSWR.

  • Page 34: Replying To A Meet-Me Page

    1) While on an outside call, press the TRANS/CONF button. The system places the call on hold. Note: If your Edge 300 has been assigned a pre- programmed Call Park button, you can also press that button to park the call. Each park button assignment uses a dedicated park orbit number.

  • Page 35: Retrieving An Outside Call From A Park Orbit

    ANDLING ECALLS When a parked call times out, the system returns the call to your endpoint in the form of a park recall. The Edge 300 will sounds 4 short ring bursts to indicate a recall. Answer a Park Recall Pick up the handset or press the SPEAKER button to return the held party to your extension.

  • Page 36: Transferring A Call

    Edge 300 User Guide RANSFERRING A RANSFERRING A You can answer a call at your Edge 300 and transfer it to another endpoint. If you first identify the caller to the party receiving the transfer, you have made a screened or consultative transfer.

  • Page 37: Transfer A Call Without Screening

    1) While on a call, press the TRANS soft key or TRANS/CONF button on your Edge 300 to automatically place the outside party on hold. 2) Enter the number for the intended destination and press the Dial button on your Edge 300.

  • Page 38: Establishing A Conferences

    Edge 300 User Guide STABLISHING A ONFERENCES STABLISHING A ONFERENCES You may wish to create a conference call with other parties. These conferences can either be Private or Public. You can have up to six attendees in a conference room if your system is networked, or seven attendees if your system is standalone.
  • Page 39 Edge 300 User Guide STABLISHING A ONFERENCES Set Up a Private Conference Call (continued) 4) Dial another party, wait for an answer, then press the CONF soft key or the TRANS/CONF button. • Use this method (described in steps 3 and 4) to add more parties to an established conference.

  • Page 40: Public Conferences

    You can leave the conference room at any time without ending the conference (unless you are the last one to leave the room). When an attendee leaves the room, the Edge 300 sounds a single beep. While you are an attendee in a conference room, you can lock the room to prohibit others from entering.
  • Page 41 • The voice mail transfers the caller into the conference room. 2) If you are the first member to join the conference, the Edge 300 plays tone-on-hold beeps. • When a second caller enters, the Edge 300 plays a double beep to announce their entry, and you can begin your conversation.

  • Page 43: Appendix Specifications

    Edge 300 User Guide APPENDIX PECIFICATIONS TECHNICAL DATA • Certifications: FCC Part 15 Class B, RF emission compliant • Safety Approved: OSHA Accredited NRTL (Nationally Recognized Test Laboratory) to UL 60950 and CSA C22.2 #60950. • Dimensions: 9.5” w x 9.25”d x 7.5” h •...

  • Page 44: User Interface

    Edge 300 User Guide PECIFICATIONS USER INTERFACE • 2 x 16 character display • 24 or 12 programmable buttons with tri-color LEDs • 7 fixed feature buttons (hold, transfer/conference, redial, headset, speaker, mute, dial/answer) • 3 soft keys • Last calls (10 entries) •...
  • Page 45 Edge 300 User Guide INDEX Adjusting the Volume 9 Making a Call to an Outside Party 19 all-call 29 Making a Call Using a Speed Dial Button 21 All-Call Paging 29 Making the Connections 8 Answering Calls 22 Meet-Me Answer Page 30...
  • Page 46 Edge 300 User Guide NDEX sending a Meet-Me page 29 volume control 9 sending a page 29 speed dial button, calling using 21 Zone Paging 29 Transferring a Call 32 Using Call Hold 27 - 34 -...
  • Page 48 Copyright © 2005 Vertical Communications, Inc. All rights reserved. Unauthorized use of this document is prohibited. UG-EDGE300-3.00-1205 RB1205...

This manual is also suitable for:

Conversip edge 300-12Conversip edge 300-24

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