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Summary of Contents for Defender SN502-4CH
- Page 1 Smart Phone Compatible H.264 DVR Security System 4 Channel DVR w/ 4 Indoor/Outdoor Night Vision Cameras INSTRUCTION MANUAL V1.2 www.defender-usa.com SN502-4CH...
- Page 2 NEED HELP? DO NOT RETURN THIS PRODUCT TO THE STORE Please contact a DEFENDER customer support representative first regarding any additional information on product features, specifications or assistance with setup. Please contact us via one of the methods below: Email: support@defender-usa.com...
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Page 3: Product Warranty Information
This warranty does not cover shipping costs, insurance, or any other incidental charges. You MUST call Defender before sending any product back for repair. You will be sent a Return Authorization number with return instructions. When returning the product for warranty service, please pack it carefully in the original box with all supplied accessories, and enclose your original receipt or copy, and a brief explanation of the problem (include RA #). -
Page 4: Table Of Contents
System Setup .................... 34 Date and Time ................... 34 NTP Server ....................36 DST ......................36 Password Setup ..................37 Video Setup ....................38 Volume, Margins, and Privacy Zone ............38 Language ....................39 System Information .................. 39 Maintenance..................... 40 SN502-4CH... - Page 5 CAMERA MANUAL ....................81 What’s Included ......................81 Features ........................81 Wiring Diagram for Cameras ..................82 Drilling Template ...................... 82 Camera Specifications ....................83 Camera Troubleshooting ................... 84 REPLACEMENT PARTS ..................85 ADDITIONAL ACCESSORIES ................... 85 NOTES ......................86 SN502-4CH...
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Page 6: Introduction
INTRODUCTION Congratulations on your purchase of the SN502-4CH! This user friendly system will allow you to monitor and protect your home or business. The coaching iMenu makes setting up and using your DVR very easy with helpful information bubbles that appear to assist you. The SN502-4CH comes equipped with H.264 compression which allows you to record and store more footage using less space, so you will never miss an important event. -
Page 7: Features
You can also connect to an external CD/DVD writer directly to your DVR and burn your footage to a disc. Advanced Motion Activated Recording Advanced motion detection settings ensure that false alarms are not triggered—the easy motion detection “mask” allows you to block out areas with constant movement. SN502-4CH... -
Page 8: Optional Accessories
1. Compatible with BlackBerry Bold only. For an updated list of compatible models please visit www.defender-usa.com 2. iPhone is a registered trademark of Apple Inc. BlackBerry is a registered trademark of Research in Motion Limited. Defender is not affiliated with BlackBerry, iPhone, Windows or Symbian. -
Page 9: Buttons And Connections
Connects to a microphone 9. Video Output: Allows you to attach two and/or audio supported different monitors camera (not included) 10. Audio Output: Connects to speaker/ 5. Power Connection: Connect DVR to power source audio input with this connection SN502-4CH... - Page 10 3. USB Connection: Connects to the USB mouse port (top port) on the back of the DVR 4. Deselect: Pressing this exits the menu you are in. If you are in live view it will open the sub menu SN502-4CH...
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Page 11: Basic Setup
• Each camera comes with 60ft of video/power wire please make sure that you mount the cameras no more than 60ft from the DVR. If longer wiring distance is required, 60ft extensions can be purchased (DF10W) from your local re-seller or at www.defender-usa.com • We recommend using a surge protected power bar to protect the camera’s internal circuitry Mounting the Cameras Adjust camera to desired viewing angle 1. -
Page 12: Wiring Diagram For Cameras
DVR. This will speed up the initializing process as well as make the DVR easier to use. 1. Plug the USB connection on the mouse into the top USB connection on the back of the DVR. SN502-4CH... -
Page 13: Connecting A Monitor
RCA cable into this video out would be the same as plugging it into the top video output. CONNECTING A PTZ CAMERA The SN502-4CH supports a 2 wire RS-485 connection for a PTZ camera to be connected (PTZ camera not included). Please see the PTZ camera manual for further instructions on required connections and settings. -
Page 14: Getting Started
(depending on what was set before) From full screen mode you can zoom into an area of the screen. For more information on zooming in, please see “zoom” on page 14. Full Screen Quad Screen Zooming in SN502-4CH... -
Page 15: Function Menu
Type in the password. The default password is 123456. Once you have typed in the password, press the enter button to close the digital number pad. Click “APPLY,” if the password is correct the main menu will open. Unlock Menu Prompt DEFAULT PASSWORD: 123456 SN502-4CH... -
Page 16: Ptz Camera
7. Click “save” and then “exit”. 8. To Erase all Preset cruise points click the reset button. 9. To start the PTZ cruise, Open the shortcut menu and select “start cruise”. To stop the PTZ cruise, Open the shortcut menu and select “stop cruise”. SN502-4CH... -
Page 17: Pip Mode
For more information on the video search menu, please see PLAYBACK. Mute If you have connected audio enabled cameras to the DVR you can mute all noise being recorded by selecting the mute option, open the function menu again while in mute mode to turn mute off. SN502-4CH... -
Page 18: Main Menu
This button will apply and save changes made to the current menu page. 3. Exit: To exit the current menu, select exit at the bottom of the screen. Note: All sub menus have some or all of the above options. SN502-4CH... -
Page 19: Using The Keyboard
2. Enter the title of the camera you would like then select enter to close the keyboard. 3. Select “apply” from the main camera menu to save your changes. 4. Repeat for all desired cameras. SN502-4CH... -
Page 20: Color Setup
1. Select the live option and a drop down list will open. 2. Select “enable” or “disable” from the drop down list to turn the camera on or off. 3. Repeat for all desired cameras. 4. Select “apply” to save the changes. SN502-4CH... -
Page 21: Record Setup
To turn channels on or off from recording: 1. Select the drop down menu beside the channel(s) you would like adjusted. 2. Highlight whether you would like the camera enabled or disabled and press select. 3. Select “apply” to save settings. Record Setup Screen SN502-4CH... - Page 22 (not included) and it must be connected to the RCA audio input at the back of the DVR. 3. Select “apply” to save settings. Note: Higher quality and resolution settings use up more space on your hard drive. SN502-4CH...
- Page 23 The time slot will fill with the corresponding color. 3. Repeat for all wanted times and days for each desired camera (or all cameras). 4. Once you have set all schedules for the desired cameras, days, times and record modes select “apply” to save settings. SN502-4CH...
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Page 24: Network Setup Menu
DVR online. You can configure the way the DVR acquires an IP address, adjust which ports are used to communicate with the DVR, adjust your DNS as well as set your information for a DDNS account. SN502-4CH... - Page 25 To adjust the type of IP Mode you are using: 1. Select the drop down menu beside the word TYPE. 2. Highlight the IP Mode you would like to use and press select. 3. Select “apply” to save settings. SN502-4CH...
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Page 26: Media Port
Note: The internal IP address is the most important number on the Network Setup Menu screen and the Ports will be used to set up Port Forwarding which is necessary for viewing the DVR outside of the current network. SN502-4CH... - Page 27 6. Highlight “PASSWORD” and press select, the keyboard will appear to input your password. 7. Once all the proper information is inserted into the boxes, select “apply” to save your settings. See DDNS Setup for more information on the DDNS setting. DDNS Setup SN502-4CH...
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Page 28: Video Search
4. If footage was recorded within the selected date and time slot, the footage will begin to play. If nothing was recorded, a screen will appear and read ”no record file found”. Check your Date/Time and try searching to see what video footage is available. SN502-4CH... -
Page 29: Log List
Here you can choose to view files based on record type and time frame. Select the record type and time frame and press the search button, the list of files will come up on the screen. Here you can select and playback, or backup any of the files. SN502-4CH... -
Page 30: Devices
DVR. The devices include: Devices Menu • HDD: Hard disk drive • Alarm: Internal alarm settings • PTZ: PTZ camera setup (PTZ camera not included) • Mobile: Online mobile viewing setup • Motion Detection: Motion detection settings • Exit: Exits the menu SN502-4CH... -
Page 31: Hdd
1. Select the drop down menu beside “Overwrite”. 2. Select either “auto” to turn overwrite on, you can also set the DVR to overwrite for just a few hours or days, or choose “close” to turn overwrite off. 3. Select “apply” to save settings. SN502-4CH... -
Page 32: Hdd Format
5. Once formatting has completed a screen will come up and let you know that the USB has formatted successfully. 6. Select “OK” and you will have successfully formatted the attached USB drive. HDD and USB format buttons Warning Screen SN502-4CH... -
Page 33: Alarm Setup
2. Highlight and select “ON” for each function you would like to be notified on. 3. Highlight and select “apply” to save your settings. • Now that you have set which alarms you would like to be notified on, you can set up your DVR to give an audio alert when those alarms are triggered. You can also set up your DVR for an audio alert and/or email alert when motion is detected. Alarm Setup SN502-4CH... -
Page 34: Ptz Setup
2. Type the name, password and port you would like then select enter to close the keyboard. (User name and passwords are case sensitive). 3. Select “apply” from the main camera menu to save your changes. 4. For more information about mobile setup please see Mobile Viewing (Pg. 76) Mobile Setup SN502-4CH... -
Page 35: Motion Detection
2. Select 1 to 5 from the drop down list to adjust the sensitivity. 1 is the lowest sensitivity and 5 is the highest sensitivity. 3. Adjust the sensitivity for all desired cameras. 4. Select “apply” to save the changes. Motion Detection Menu SN502-4CH... - Page 36 4. Once the motion detection areas have been determined, exit the screen by right clicking or pressing “ESC” then select “apply”, to save settings. Note: It is most efficient to set this up using the mouse. Motion Area Mask SN502-4CH...
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Page 37: System Setup
1. Select the column next to the date you would like to change and a keyboard will appear. 2. Type the date in the order of the selected format (listed above time format) then select enter to close the keyboard. 3. Select “apply” to save your changes. SN502-4CH... - Page 38 1. Select the scroll bar next to “time format” and a list will appear. 2. Highlight and select the type of time format you would like. Choose between a 12 hour clock or a 24 hour clock. 3. Select “apply” to save your changes. Time Setup SN502-4CH...
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Page 39: Ntp Server
5. To adjust the week and month that DST changes, use the drop down list, highlight the week and/or month you would like and press select. 6. Once everything has been adjusted to your liking, select “apply” to save your settings. SN502-4CH... -
Page 40: Password Setup
4. You can also press the All button for the user to have all permissions, or clean to delete all of the permissions. 6. Select “apply” to save your changes. User Setup Page User Permission Page Password Setup Page SN502-4CH... -
Page 41: Video Setup
Committee, and is used in parts of North America and Japan. PAL stands for Phase Altering Line and it is used in European countries. The DVR is automatically set to NTSC as Defender distributes DVRs to North America. To change the video system: 1. -
Page 42: Language
System Information System Information Screen This area allows you to view information about your DVR. The information you can view consists of: • The Device Name • The Device ID • The Device Type • The Serial Number • The MAC Address • The currently installed software version • The IE Version • The Hardware Version • The Keyboard Version SN502-4CH... -
Page 43: Maintenance
A system update can be done if there is new software available for your DVR model. This should only be done if a DEFENDER representative recommends it. 1. Download the proper upgrade files from www.defender-usa.com and put the files onto your USB flash drive. 2. Insert the USB flash drive into the back of the DVR. -
Page 44: Playback
4. If footage was recorded within the selected date and time slot, the footage will begin to play. If nothing was recorded, a screen will appear and read ”no record file found”. Check your Date/Time and try searching to see what video footage is available. SN502-4CH... -
Page 45: File List
Selects all footage on the page to be backed up • INVERSE: Inverses the selected and non selected footage • BACKUP: Prompts back up of the selected clips. For more information on backup see “Backup” (Pg. 26) • EXIT: Exits the file list menu SN502-4CH... -
Page 46: Playback Through Dvr
Sound will only play if you have an audio supported camera (not included) hooked up to your DVR. Exit: Selecting this option will exit the playback footage and return you to the playback search or file list option. SN502-4CH... -
Page 47: Computer Playback
2. Follow the installation guide until the end. 3. Once everything has been successfully installed, insert USB device into USB port on computer. Make sure USB device has backed up footage on it. 4. Open the playback software you installed. Software Installation SN502-4CH... -
Page 48: File Viewing
3. Once you have selected open, the video does NOT play automatically. You must select play Removing a File 1. Select the file you wish to remove from the list and press 2. You can also clear the entire playlist by pressing Computer Playback Software SN502-4CH... -
Page 49: Software Functions
10. Add Videos: Add a single video or a folder of multiple videos to the playback list. 11. Remove Videos: Remove a single unwanted video clip from the playback list. 12. Clear All: Clears all videos from the playback list. SN502-4CH... -
Page 50: Network Guide
DVR in the Ethernet port (LAN). 3. Connect the other end of the network cable to an available port on the router. 4. Power on the DVR by reconnecting the power cable to the back of the DVR. SN502-4CH... -
Page 51: Finding Your Dvr's Ip Address
Every computer that is accessing the DVR will need to be configured to download and run ActiveX controls. This change only needs to be made one time on the computer that is accessing the DVR. This can be done by following either of the two methods below. SN502-4CH... - Page 52 If this is an option: • Allow automatic prompting for file and code downloads: ENABLE 6. Click OK. 7. Click “apply”. 8. Close the options window. This method needs to be done on every computer you wish to view your DVR from. SN502-4CH...
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Page 53: Viewing Your Dvr On Your Computer
If the computer and the DVR are connected to the same router you can use the internal IP address to view the DVR. If the computer is not connected to the same router and is at a remote location you will need to use the external IP address for the DVR to view the DVR from that computer. SN502-4CH... -
Page 54: Log In To The Dvr
1-2 minutes. If your ActiveX settings are set correctly you will see the following dialogue box. 4. Click “RUN”. Once everything has installed and loaded, you will see the web player and the connected cameras. SN502-4CH... -
Page 55: Viewing Your Dvr Outside Of Your Network
DVR while at a remote location. This process is called “Port Forwarding” and you can find detailed instructions on how to complete the required steps at: Option 1 - www.defender-usa.com/network Option 2 - www.portforward.com BEFORE YOU BEGIN PORT FORWARDING YOU WILL NEED: ... -
Page 56: Option 1
2. Once the site has loaded you will see a list with photos of different DEFENDER DVR models, select the SN301-8CH. 2. You will then see a list with photos of different types of routers. Select the router most similar to yours. -
Page 57: Option 2
Port forward Home page Select a Router most similar to yours from list NOTE: www.portforward.com is not affiliated with DEFENDER. PLEASE MAKE SURE TO FORWARD PORTS 80 AND 9000 FOR ONLINE VIEWING. IF YOU WOULD LIKE TO USE MOBILE VIEWING, BE SURE TO FORWARD PORT 1024 AS WELL. -
Page 58: Testing Port Forwarding
9. If you receive an error message please view “IF YOU CANNOT CONNECT” on Pg. 60. If you’re still having trouble you can always contact DEFENDER’s 24/7 support team. Write down your external IP address Type in the port you forwarded (Default port is 80) NOTE: www.whatsmyip.org and www.canyouseeme.org are not affiliated with DEFENDER in any way. SN502-4CH... -
Page 59: If You Cannot Connect
Error / Page cannot be displayed Note: If you are having any problems with port forwarding, you can always contact DEFENDER’S 24/7 technical support. Note: DEFENDER technical support cannot troubleshoot modems, since changing these settings can potentially render your modem inoperable. -
Page 60: Ddns Setup
Instead of having to type in the IP address to access the DVR online you can use DDNS to create an easy to remember website name. The DVR has a DDNS provider web address built into it. The following instructions are for DYNDNS.org. DYNDNS.org is not owned nor operated by DEFENDER and therefore support for DYNDNS.org will be done through their website. - Page 61 DNYNDS.org in order to complete the account activation. • The next page has information about creating your host name DynDNS home page DynDNS Account Setup DynDNS Account Confirmation Note: The DynDNS sites are not owned nor operated by DEFENDER and therefore support for these services will be done through their web site. SN502-4CH...
- Page 62 9. Follow on screen instructions to activate and view your free DDNS host name. 10. Be sure to input the proper account information on your DVR’s DDNS setup menu before viewing. Select the Services Button Select Dynamic DNS Select “Get Started” Insert account info SN502-4CH...
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Page 63: Logging Into Software
The login screen also has the option to adjust which connection you are viewing the software with (internet or LAN). Leave this option set to Internet. Default Password:123456 Once the password is inserted, select login and the DVR software and footage will appear. This is what the online viewing software will look like in live view: SN502-4CH... -
Page 64: Online Software
This controls the volume if an audio supported camera or microphone is connected (not included). Pointing and dragging the mouse across the volume bars turns the volume up and down. To mute the sound, click the speaker icon next to the volume bars SN502-4CH... -
Page 65: Ptz Options
Click on the screen you would like to open/close. It should have a red box around it then right click your mouse and select open/close window • You can also open/close all screens: Right click and select from menu • Start recording: Right click and select from menu • Stop recording: Right click and select from menu SN502-4CH... -
Page 66: Playback
1. Using the scroll lists located under the calendar, select the camera and type of footage you would like to view. 2. Select “search” and only the type of footage from the camera selected will be displayed in the list below. SN502-4CH... -
Page 67: Playing Back Footage
Download: Pressing this will download the selected video to your computer. The backed up footage will automatically save to the selected location on your computer. To select a location see “SETTINGS” screen information on Pg 73. SN502-4CH... -
Page 68: Setup
Select the drop down menu beside “To” and highlight the day you want the copied schedule to be pasted into. Press the “copy” button and the copied schedule will appear in the selected days. Once you have completed all desired schedules, select “apply” to save settings. SN502-4CH... - Page 69 When the area is no longer shaded in red, the area will no longer detect motion. 4. Once motion detection areas have been determined, exit the screen by clicking confirm and select “apply”, to save settings. Motion Settings SN502-4CH...
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Page 70: Alarm Parameters
In the PTZ parameter menu, you are able to enter in the PTZ specifications from your particular pan/tilt/zoom enabled camera. (PTZ cameras not included) These values will be available in the user manual for your camera or you can call the camera manufacturer for this information. SN502-4CH... - Page 71 Enter in a user name and password to protect your video feed. It is necessary to assign a different port for the mobile stream to be transferred, port 18004 is a good port to use. Select “apply” to save settings. SN502-4CH...
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Page 72: Device Management
From this menu you can adjust the language, user passwords and DST settings. System Settings: System Settings Screen 1. Here you can choose the dropdown menu beside language to change the DVR language, you can also choose your time zone. 2. Select “apply” to save settings. SN502-4CH... - Page 73 4. Adjust the time you want the clock to go forward an hour by adjusting the week and month next to “end time”. 5. To adjust the week and month, use the drop down list, highlight the week and/or month you want and press select. 6. Once everything has been adjusted to your liking, select “apply” to save your settings. SN502-4CH...
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Page 74: Network Setup Menu
LOGOUT Clicking on this tab logs you out of the online software and DVR viewing. When this tab is clicked the software will shut down, the screen will refresh and go to the initial user login. User Login Screen SN502-4CH... -
Page 75: Mobile Viewing
DVR User ID: Input the user ID that you have set under the mobile settings on your DVR Password: Input the password that you have set under the mobile settings on your DVR SN502-4CH... - Page 76 , from the settings screen, input the following information. Host: Input your DVR’s IP address Port: Input the port you forwarded for your mobile setup. Ensure that this port is also listed under mobile settings on your DVR Host: Input your DVR’s IP address SN502-4CH...
- Page 77 5. Once the application finishes installing there will be an option to Open the application, choose this option on the bottom of your screen. 6. From now on, the Asee application will be available from your main menu. Market Main Screen Search Screen SN502-4CH...
- Page 78 6. Once the program has installed, go to applications and open the program. 7. Upon opening the program, you will be prompted to insert the following information: Default access point: Choose the access point used to access the Internet Server address: Input the DVR’s External IP address in this section SN502-4CH...
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Page 79: Dvr Troubleshooting
The IR LEDs need to reflect off an object to display an image I am prompted to put in a • This is because you have the password enable set to ON in the password for everything system menu SN502-4CH... - Page 80 DVR. Try accessing the DVR at a later time • This could be due to the speed of your Internet connection. Check with your footage online Internet service provider if the video seems to be choppy no matter when you check it • It is normal for there to be a small time delay between the camera live footage and the network viewing SN502-4CH...
- Page 81 DVR is properly connected • Make sure the DVR IP Allocation is set to DHCP. This is a standard information default setting that will work in most networking situations • Power cycle the DVR is it is properly connected and the IP Allocation is set to DHCP The HDD light is blinking • This is completely normal. If the hard drive is playing back footage or recording, the light will blink to notify you that there is activity SN502-4CH...
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Page 82: Dvr Specifications
Network Connections ..................10/100 Base-T. Support remote control; Playback DVR HDD video and live view via Ethernet Web Interface .....................Licensed software AP, IE browser Remote Alarm Notification .................Email Alerts Network Protocol ..................TCP/IP, PPPoE, DHCP and DDNS, 3G IR Receiver ....................Yes SN502-4CH... - Page 83 Power Source ..................DC 12V %A Power Consumption ................<30 W Operating Temperature ..............100C ~ 400C (500F ~ 1040F) Dimensions (mm) ................315 (W) × 52 (H) × 224 (L) System Recovery ................System auto recovery after power failure Weight ....................3.0 lbs SN502-4CH...
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Page 84: Camera Manual
Do not cut the DC power cable of this camera to fit with another power source. Do not cut the video connection wire to fit with a different video connection type. Any unauthorized modifications will void your warranty. SN502-4CH... -
Page 85: Wiring Diagram For Cameras
To wall mount the camera, drill three holes using a 3/16" drill bit and the template below. Insert the supplied wall anchors into holes and secure camera to wall with supplied screws....................Tear Here....................DRILL HOLES IN DRILL HOLES IN THESE POSITIONS THESE POSITIONS SN502-4CH... -
Page 86: Camera Specifications
Camera Bracket ............................ Yes Operating Temperature ......................14°F ~ 122°F Operating Humidity ........................... 95% Camera Power Input......................DC 12V 200mA Power Adapter Input .........................120V 60Hz LED Power Indicator ..........................No Dimensions ........................3 1/8" x 2" x 4 3/8" Weight .........................0.6lbs (with stand) SN502-4CH... -
Page 87: Camera Troubleshooting
1.866.946.7828 1.888.771.1701 Online live web chat: Visit www.defender-usa.com • Make sure your TV/monitor is on the correct video input channel. This is NOT channel 3. Common terms for this channel is INPUT, AV CHANNEL, LINE 1, LINE 2 and AUX. Please use your TV or VCR manual to correctly identify this channel • If your camera is connected to a VCR/DVR, make sure that it is properly... -
Page 88: Replacement Parts
Alert all potential criminals of your security and help deter crime with a SP100-ST window sticker. Alert all potential criminals of your security and help deter crime with SGN100 this durable aluminum sign. For more information on additional accessories, parts and much more, please visit: www.defender-usa.com SN502-4CH... -
Page 89: Notes
NOTES SN502-4CH SN502-4CH... - Page 90 Disclaimer Defender does not endorse the use of any Defender products for illegal activities. Defender is not responsible or liable in any way shape or form for any damage, vandalism, theft or any other action that may occur while a Defender product is in use by the consumer.
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