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Summary of Contents for Defender SN502-4CH
- Page 1 Smart Phone Compatible H.264 DVR Security System 4 Channel DVR w/ 4 Indoor/Outdoor Hi-Res Night Vision Cameras INSTRUCTION MANUAL V1.2 www.defender-usa.com Model#: SN502-4CH SN502-4CH...
- Page 2 NEED HELP? DO NOT RETURN THIS PRODUCT TO THE STORE Please contact a DEFENDER customer support representative first regarding any additional information on product features, specifications or assistance with setup. Please contact us via one of the methods below: Email: support@defender-usa.com...
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Page 3: Product Warranty Information
This warranty does not cover shipping costs, insurance, or any other incidental charges. You MUST call Defender before sending any product back for repair. You will be sent a Return Authorization number with return instructions. When returning the product for warranty service, please pack it carefully in the original box with all supplied accessories, and enclose your original receipt or copy, and a brief explanation of the problem (include RA #). -
Page 4: Table Of Contents
Mobile Setup .................... 33 System Setup ......................34 Date and Time ................... 34 Password Setup ..................38 Video Setup ....................39 Language ....................39 System Information .................. 39 Maintenance..................... 40 PLAYBACK ......................41 Video Search ......................41 File List ........................42 SN502-4CH... - Page 5 What’s Included ......................84 Features ........................84 Wiring Diagram for Cameras ..................85 Drilling Template ...................... 85 Camera Specifications ....................86 Camera Troubleshooting ................... 87 Additional Drilling Templates ................... 88 NETWORKING INFORMATION LOG ................. 88 ADDITIONAL ACCESSORIES ................... 89 SN502-4CH...
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Page 6: Introduction
INTRODUCTION Congratulations on your purchase of the SN502-4CH! This user friendly system will allow you to monitor and protect your home or business. The coaching iMenu makes setting up and using your DVR very easy with helpful information bubbles that appear to assist you. The SN502-4CH comes equipped with H.264 compression which allows you to record and store more footage using less space, so you will never miss an important event. -
Page 7: Features
A built-in USB port gives you the option of backing up and transferring your video footage with a USB flash drive or external USB hard drive. You can also connect to an external CD/DVD writer directly to your DVR and burn your footage to a disc. SN502-4CH... -
Page 8: Optional Accessories
3. Recording capacity may vary based on recording resolution and quality, lighting conditions and movement in the scene. Based on a 500GB hard drive, using lowest quality settings. 4. Requires broadband router and broadband Internet connection–not included. Internet Explorer is required. 5. Video playback software is not Mac compatible 6. Internet Explorer is a registered trademark of Microsoft Windows. Defender is not affiliated with Microsoft. 7. Sharp is a registered trademark of Sharp Corporation. Defender is not affiliated with Sharp. 8. Although the cameras are water resistant they are not waterproof. Cameras are not intended for use in direct exposure to water, rain or snow. 9. IR illumination range up to 15ft under ideal conditions. Objects at or beyond this range may be partially or completely obscured, depending on the camera application. 10. USB flash drive, CD/DVD writer, and external hard drive not included. OPTIONAL ACCESSORIES • DF10W (60ft. Extension Cable) For more optional accessories, please see the back of the manual or visit: www.defender-usa.com SN502-4CH... -
Page 9: Buttons And Connections
(not included) system 4. Camera Connect: Camera connections for 9. Audio Output: Connects to speaker/ four cameras audio input 5. Power Connection: Connect DVR to power source 10. Video Output: Allows you to attach two with this connection different monitors SN502-4CH... - Page 10 3. USB Connection: Connects to the USB mouse port (top port) on the back of the DVR 4. Deselect: Pressing this exits the menu you are in. If you are in live view it will open the sub menu SN502-4CH...
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Page 11: Basic Setup
• Each camera comes with 60ft of video/power wire please make sure that you mount the cameras no more than 60ft from the DVR. If longer wiring distance is required, 60ft extensions can be purchased (DF10W) from your local re-seller or at www.defender-usa.com • We recommend using a surge protected power bar to protect the camera’s internal circuitry •... -
Page 12: Wiring Diagram For Cameras
DVR. This will speed up the initializing process as well as make the DVR easier to use. 1. Plug the USB connection on the mouse into the top USB connection on the back of the DVR. SN502-4CH... -
Page 13: Connecting A Monitor
RCA cable into this video out would be the same as plugging it into the top video output. CONNECTING A PTZ CAMERA The SN502-4CH supports a 2 wire RS-485 connection for a PTZ camera to be connected (PTZ camera not included). Please see the PTZ camera manual for further instructions on required connections and settings. -
Page 14: Getting Started
By double clicking one of the four camera screens, the viewing mode will switch to full screen mode. Double clicking again will bring you to quad screen. From full screen mode you can zoom into an area of the screen. For more information on zooming in, please see “zoom” on page 15. Full Screen Quad Screen Zooming in SN502-4CH... -
Page 15: Function Menu
Type in the password. The default password is 123456. Once you have typed in the password, press the enter button to close the digital number pad. Click “APPLY,” if the password is correct the main menu will open. Unlock Menu Prompt DEFAULT PASSWORD 123456 SN502-4CH... -
Page 16: Ptz Camera
7. Click “save” and then “exit”. 8. To erase all preset cruise points click on “clean.” 9. To start the PTZ cruise, Open the shortcut menu and select “start cruise”. To stop the PTZ cruise, Open the shortcut menu and select “stop cruise”. SN502-4CH... -
Page 17: Pip Mode
3. For both options, clicking on the small camera screen will change the camera that you are viewing. 4. To exit PIP mode, right click the mouse. PIP Mode 1x1 PIP Mode 1x2 SN502-4CH... -
Page 18: Main Menu
This button will apply and save changes made to the current menu page. 3. Exit: To exit the current menu, select exit at the bottom of the screen. Note: All sub menus have some or all of the above options. SN502-4CH... -
Page 19: Using The Keyboard
2. Enter the title of the camera you would like then select enter to close the keyboard. 3. Select “apply” from the main camera menu to save your changes. 4. Repeat for all desired cameras. SN502-4CH... -
Page 20: Camera Setup
1. Select the live column next to the camera you would like to turn on/off and a drop down list will open. 2. Select “on” or “off” from the drop down list to turn the camera on or off. 3. Repeat for all desired cameras. 4. Select “apply” to save the changes. SN502-4CH... -
Page 21: Time Display
1. Select the drop down menu beside the channel(s) you would like adjusted. 2. Highlight the time you would like the camera(s) to stay on screen when in sequence mode and press select. 3. Select “apply” to save settings. SN502-4CH... -
Page 22: Record Setup
2. Highlight the time you would like each recorded video clip to be (15, 30, 45 and/or 60 min) and press select. 3. Select “apply” to save settings. Note: Higher quality and resolution settings use up more space on your hard drive. SN502-4CH... - Page 23 The time slot will fill with the corresponding color. 3. Repeat for all wanted times and days for each desired camera (or all cameras). 4. Once you have set all schedules for the desired cameras, days, times and record modes select “apply” to save settings. SN502-4CH...
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Page 24: Network Setup Menu
DVR online. You can configure the way the DVR acquires an IP address, adjust which ports are used to communicate with the DVR, adjust your DNS as well as set your information for a DDNS account. SN502-4CH... - Page 25 To adjust the type of IP Mode you are using: 1. Select the drop down menu beside the word TYPE. 2. Highlight the IP Mode you would like to use and press select. 3. Select “apply” to save settings. SN502-4CH...
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Page 26: Media Port
Note: The internal IP address is the most important number on the Network Setup Menu screen and the Ports will be used to set up Port Forwarding which is necessary for viewing the DVR outside of the current network. SN502-4CH... - Page 27 6. Highlight “PASSWORD” and press select, the keyboard will appear to input your password. 7. Once all the proper information is inserted into the boxes, select “apply” to save your settings. DDNS Setup See DDNS Setup for more information on the DDNS setting. SN502-4CH...
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Page 28: Video Search
4. If footage was recorded within the selected date and time slot, the footage will begin to play. If nothing was recorded, a screen will appear and read ”no record file found”. Check your Date/Time and try searching to see what video footage is available. SN502-4CH... -
Page 29: File List
Brings you to the last page of recorded footage (most recent footage is last) • All: Selects all footage on the page to be backed up • Reverse: Inverses the selected and non-selected footage for backup • Backup: Prompts back up of the selected video clips • Exit: Exits the file list SN502-4CH... -
Page 30: Devices
• Alarm: Internal alarm functions and an external alarm is not compatible • PTZ: PTZ camera setup (PTZ camera not included) • Mobile: Online mobile viewing setup • Motion Detection: Motion detection settings • Exit: Exits the menu Device Menu SN502-4CH... -
Page 31: Hdd
DVR is always recording. If you want to stop recording when the HDD is full, set overwrite to “Disable”. To Enable/Disable overwrite mode: 1. Select the drop down menu beside “Overwrite”. 2. Select either “enable” to turn overwrite on or “disable” to turn overwrite off. 3. Select “apply” to save settings. SN502-4CH... -
Page 32: Hdd Format
5. Once formatting has completed a screen will come up and let you know that the USB has formatted successfully. 6. Select “OK” and you will have successfully formatted the attached USB drive. HDD and USB format buttons Warning Screen SN502-4CH... -
Page 33: Alarm Setup
Now that you have set which alarms you would like to be notified on, you can set up your DVR to give an audio alert when those alarms are triggered. You can also set up your DVR for an audio alert and/or email alert when motion is detected. Alarm Setup SN502-4CH... -
Page 34: Ptz Setup
DVR, select “apply” to save changes. Mobile Setup The SN502-4CH is compatible with iPhones, BlackBerry, Windows Mobile and Symbian operating systems. The mobile setup menu allows you to input the user name and password you would be using to view your DVR through your mobile phone. -
Page 35: Motion Detection
2. Select 1 to 4 from the drop down list to adjust the sensitivity. 1 is the lowest sensitivity and 4 is the highest sensitivity. 3. Adjust the sensitivity for all desired cameras. 4. Select “Apply” to save the changes. Motion Detection Menu SN502-4CH... -
Page 36: Mobile Setup
4. Once the motion detection areas have been determined, exit the screen by right clicking or pressing “ESC” then select “apply”, to save settings. Note: It is most efficient to set this up using the mouse. Motion Area Mask SN502-4CH... -
Page 37: System Setup
System Setup Menu Date and Time This menu option allows you to adjust the date and time, change the format of the displayed date, adjust the time format, set time zones and adjust the DVR for daylight saving time. SN502-4CH... - Page 38 1. Select the scroll bar next to “time format” and a list will appear. 2. Highlight and select the type of time format you would like. Choose between a 12 hour clock or a 24 hour clock. 3. Select “apply” to save your changes. Time Setup SN502-4CH...
- Page 39 5. To adjust the week and month that DST changes, use the drop down list, highlight the week and/or month you would like and press select. 6. Once everything has been adjusted to your liking, select “Apply” to save your settings. Time Setup with DST options SN502-4CH...
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Page 40: Password Setup
5. Type in the same password again, next to “confirm” in order to confirm the password then select enter to close the keyboard. 6. Once you have entered the desired password, select “Apply” to save your changes. Password Setup SN502-4CH... -
Page 41: Video Setup
2. Highlight the video system you would like and press select. 3. Select “apply” to save your changes, the system will restart. Video Setup Note: Not all countries are listed above, please set this setting to whatever is compatible with your television. SN502-4CH... -
Page 42: Language
The MAC address is a unique identifier that is used to identify your DVR. It is recommended you do not change the MAC address for functional purposes. Changing the MAC address can prevent your DVR from being accessible online System Information SN502-4CH... -
Page 43: Maintenance
To update system: A system update can be done if there is new software available for your DVR model. This should only be done if a DEFENDER representative recommends it. 1. Download the proper upgrade files from www.defender-usa.com and put the files onto your USB flash drive. -
Page 44: Playback
4. If footage was recorded within the selected date and time slot, the footage will begin to play. If nothing was recorded, a screen will appear and read ”no record file found”. Check your Date/Time and try searching to see what video footage is available. SN502-4CH... -
Page 45: File List
Selects all footage on the page to be backed up • REVERSE: Inverses the selected and non selected footage • BACKUP: Prompts back up of the selected clips. For more information on backup see “Backup” (Pg. 26) • Exit: Exits the file list menu SN502-4CH... -
Page 46: Playback Through Dvr
Sound will only play if you have an audio supported camera (not included) hooked up to your DVR. 8. Exit: Selecting this option will exit the playback footage and return you to the playback search or file list option. SN502-4CH... -
Page 47: Computer Playback
2. Follow the installation guide until the end. 3. Once everything has been successfully installed, insert USB device into USB port on computer. Make sure USB device has backed up footage on it. 4. Open the playback software you installed. Software Installation SN502-4CH... -
Page 48: File Viewing
“play”. Once “play” is selected, the video will begin to play. Note: “Open Local Dir” works the same as Open Local Disk and Open Remote Device only works if the device is directly connected to computer, which is not supported on this device. SN502-4CH... -
Page 49: Software Functions
OSD: OSD stands for on-screen display, checking and/or unchecking this selection does not make a difference to the video Mute: Selecting this would mute the sound if you were viewing footage from an audio supported camera (not included) SN502-4CH... -
Page 50: Bottom Playback Functions
On-screen display, this function is not compatible with your DVR 22. Volume Control: If you have an audio supported camera (not included), clicking and dragging the square will turn the footage volume up and down. Clicking the speaker icon will mute/unmute SN502-4CH... -
Page 51: Setting Menu
This DVR does not support multiple bars of audio (only one audio channel) so adjusting this function will not make a difference in your footage. Video channel Split Setting: This DVR does not support video channel splitting, so adjusting this function will not make a difference in your footage. SN502-4CH... - Page 52 Help Menu The help menu option allows you to view what the software you are using is called as well as see which version you are using. If more updated versions are available, they can be downloaded from www.defender-usa.com SN502-4CH...
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Page 53: Network Guide
DVR in the Ethernet port (LAN). 3. Connect the other end of the network cable to an available port on the router. 4. Power on the DVR by reconnecting the power cable to the back of the DVR. SN502-4CH... -
Page 54: Finding Your Dvr's Ip Address
Every computer that is accessing the DVR will need to be configured to download and run ActiveX controls. This change only needs to be made one time on the computer that is accessing the DVR. This can be done by following either of the two methods below. SN502-4CH... - Page 55 If this is an option: • Allow automatic prompting for file and code downloads: ENABLE 6. Click OK. 7. Click “apply”. 8. Close the options window. This method needs to be done on every computer you wish to view your DVR from. SN502-4CH...
- Page 56 If the computer and the DVR are connected to the same router you can use the internal IP address to view the DVR. If the computer is not connected to the same router and is at a remote location you will need to use the external IP address for the DVR to view the DVR from that computer. SN502-4CH...
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Page 57: Log In To The Dvr
“Install This Add-on for All Users on This Computer…”. Please be patient as the installation process can take 1-2 minutes. If your ActiveX settings are set correctly you will see the following dialogue box. Click “RUN”. Once everything has installed and loaded, you will see the web player and the connected cameras. SN502-4CH... -
Page 58: Viewing Dvr Outside Of Your Network
To view what ports are being used with your DVR see the network setup menu on your DVR. Note: Port forwarding is required if you want to view the DVR from a computer that is not connected to the same router. SN502-4CH... -
Page 59: Option 1
2. Once the site has loaded you will see a list with photos of different DEFENDER DVR models, select the SN502-4CH. 2. You will then see a list with photos of different types of routers. Select the router most similar to yours. -
Page 60: Option 2
Port forward Home page Select a Router most similar to yours from list NOTE: www.portforward.com is not affiliated with DEFENDER. PLEASE MAKE SURE TO FORWARD PORTS 80 AND 9000 FOR ONLINE VIEWING. IF YOU WOULD LIKE TO USE MOBILE VIEWING, BE SURE TO FORWARD PORT 1024 AS WELL. -
Page 61: Testing Port Forwarding
9. If you receive an error message please view “IF YOU CANNOT CONNECT” on Pg. 60. If you’re still having trouble you can always contact DEFENDER’s 24/7 support team. Write down your external IP address Type in your the port you forwarded (Default port is 80) NOTE: www.whatsmyip.org and www.canyouseeme.org are not affiliated with DEFENDER in any way. SN502-4CH... -
Page 62: If You Cannot Connect
Error / Page cannot be displayed Note: If you are having any problems with port forwarding, you can always contact DEFENDER’S 24/7 technical support. Note: DEFENDER technical support cannot troubleshoot modems, since changing these settings can potentially render your modem inoperable. -
Page 63: Ddns Setup
Instead of having to type in the IP address to access the DVR online you can use DDNS to create an easy to remember website name. The DVR has a DDNS provider web address built into it. The following instructions are for DYNDNS.org. DYNDNS.org is not owned nor operated by DEFENDER and therefore support for DYNDNS.org will be done through their website. - Page 64 The next page has information about creating your host name DynDNS home page DynDNS Account Setup DynDNS Account Confirmation Note: The DynDNS sites are not owned nor operated by DEFENDER and therefore support for these services will be done through their web site. SN502-4CH...
- Page 65 9. Follow on screen instructions to activate and view your free DDNS host name. 10. Be sure to input the proper account information on your DVR’s DDNS setup menu before viewing. Select the Services Button Select Dynamic DNS Select “Get Started” Insert account info SN502-4CH...
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Page 66: Logging Into Software
The login screen also has the option to adjust which connection you are viewing the software with (internet or LAN). Leave this option set to Internet. Default Password:123456 Once the password is inserted, select login and the DVR software and footage will appear. SN502-4CH... -
Page 67: Online Software
To restore all settings to the default settings select the “Default” button on the bottom of the screen • Apply: To save changes select “apply” at the bottom of the screen • Exit: To exit the menu, select “exit” at the bottom of the screen SN502-4CH... -
Page 68: Live Mode
This controls the volume if an audio supported camera or microphone is connected (not included). Pointing and dragging the mouse across the volume bars turns the volume up and down. To mute the sound, click the speaker icon next to the volume bars SN502-4CH... -
Page 69: Ptz Options
• You can also open/close all screens: Right click and select from menu • Start recording: Right click and select from menu • Stop recording: Right click and select from menu SN502-4CH... -
Page 70: Playback
1. Using the scroll lists located under the calendar, select the camera and type of footage you would like to view. 2. Select “search” and only the type of footage from the camera selected will be displayed in the list below. SN502-4CH... -
Page 71: Playing Back Footage
Pressing this will backup the selected video to your computer. The backed up footage will automatically save to the selected location on your computer. To select a location see “SETTINGS” screen information on Pg 74. Replay: Selecting this will replay the last footage played. SN502-4CH... -
Page 72: Setup
2. Select the word “SCHEDULE” beside the record mode drop down list. 3. This will bring you to a separate menu. 4. Select the drop down list beside the word “CHANNEL” and highlight the camera you would like to set a schedule for. SN502-4CH... - Page 73 5. Press the “copy” button and the the copied schedule will appear in the selected days. 6. Once you have completed all desired schedules, select “apply” to save settings and “exit” to exit back to record setup menu. Schedule adjust SN502-4CH...
- Page 74 When the area is no longer shaded in red, the area will no longer detect motion. 4. Once motion detection areas have been determined, exit the screen by right clicking or pressing “esc” and select “apply”, to save settings. SN502-4CH...
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Page 75: Network Setup Menu
The options and selections in this network setup menu are the same as the network menu on your DVR. For more information on your network menu and what it consists of please see “Network Setup Menu” on page 22 of this manual. SN502-4CH... - Page 76 2. Find the area you want the files to be saved to and double click the area. 3. Select OK. 4. The file you want the footage/pictures saved to will appear in the box. 5. Select “apply” to save settings. SN502-4CH...
- Page 77 4. Adjust the time you want the clock to go forward an hour by adjusting the week and month next to “end time”. 5. To adjust the week and month, use the drop down list, highlight the week and/or month you want and press select. 6. Once everything has been adjusted to your liking, select “apply” to save your settings. SN502-4CH...
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Page 78: Host Info
This is the DVR identification 500G LOGOUT Clicking on this tab logs you out of the online software and DVR viewing. When this tab is clicked the software will shut down, the screen will refresh and go to the initial user login. SN502-4CH... -
Page 79: Mobile Viewing
Input the port you forwarded for your mobile setup. Ensure that this port is also listed under mobile settings on your DVR User ID: Input the user ID that you have set under the mobile settings on your DVR Password: Input the password that you have set under the mobile settings on your DVR SN502-4CH... - Page 80 1. The installed software will be located in the “Downloads” directory from the menu. From the downloads menu, select the software icon to start the application. 2. Once the program has started, select the settings icon , from the settings screen, input the following information. SN502-4CH...
- Page 81 This will be the IP address of the DVR Port: This will be the mobile port you forwarded and specified on the DVR to view mobile settings we recommend using port 1024 Channel: This will be the camera you would like displayed when you view your DVR SN502-4CH...
- Page 82 9. For a full screen view, select the footage being displayed. Note: Directions may vary depending on the type of phone that is being used. Refer to your phone’s instruction manual on how to access files from your mobile device. SN502-4CH...
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Page 83: Dvr Troubleshooting
ActiveX options • Make sure the browser is Internet Explorer, the software will not play on any other browser • Download all Windows Updates to make sure you have the latest version of Windows and Internet Explorer SN502-4CH... - Page 84 Check Ethernet connections, ensure that the connection lights are on router, and both devices have (on router and back of DVR) DHCP enabled, but my DVR will • Try using a different Ethernet cable and/or a different port on your not acquire an IP address router SN502-4CH...
- Page 85 • There could be video loss, HDD loss, motion detection or no HDD space on your DVR. The SN502-4CH is set to alarm when those actions take place. This is to alert you if anything is tampering with the camera to DVR connections the alarm will go off.
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Page 86: Dvr Specifications
Network Connections ..............10/100 Base-T. Support remote control; Playback DVR HDD video and live view via Ethernet Web Interface ................Licensed software AP, IE browser Remote Alarm Notification ............Email Alerts Network Protocol ...............TCP/IP, PPPoE, DHCP and DDNS, 3G IR Receiver .................Yes SN502-4CH... -
Page 87: Camera Manual
Power Source ..............DC 12V %A Power Consumption ............<30 W Operating Temperature ............. 100C ~ 400C (500F ~ 1040F) Dimensions (mm) .............. 315 (W) × 52 (H) × 224 (L) System Recovery ............... System auto recovery after power failure Weight ................3.0 lbs SN502-4CH... -
Page 88: Features
Do not cut the DC power cable of this camera to fit with another power source. Do not cut the video connection wire to fit with a different video connection type. Any unauthorized modifications will void your warranty. SN502-4CH... -
Page 89: Drilling Template
To wall mount the camera, drill three holes using a 3/16" drill bit and the template below. Insert the supplied wall anchors into holes and secure camera to wall with supplied screws....................Tear Here..................... DRILL HOLES IN DRILL HOLES IN THESE POSITIONS THESE POSITIONS SN502-4CH... - Page 90 Operating Temperature ................-10° ~ 60°C / Degrees Operating Humidity ................98% Camera Power Input ................DC 12V 300mA Power Adapter Input ................120V 60Hz LED Power Indicator ................No Dimensions ................... 4.7”(L) x 2.5”(W) x 2.5”(H) Weight ....................0.7 lbs SN502-4CH...
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Page 91: Camera Troubleshooting
1.888.771.1701 support@defender-usa.com Online live web chat: Visit www.defender-usa.com • Make sure your TV/monitor is on the correct video input channel. This is NOT channel 3. Common terms for this channel is INPUT, AV CHANNEL, LINE 1, LINE 2 and AUX. Please use your TV or VCR manual to correctly identify this channel •... -
Page 92: Additional Accessories
You may wish to add to your system and upgrade some components of it. Here are some items that can boost the effectiveness of your video security system. PRODUCT MODEL# DESCRIPTION Extend the range of your cameras with a 60ft extension. DF10W Upgrade your camera to a higher resolution and advanced UV filters SP301-C for accurate and vibrant colours. Alert all potential criminals of your security and help deter crime with SP100-ST a window sticker. Alert all potential criminals of your security and help deter crime with SGN100 this durable aluminum sign. For more information on additional accessories, parts and much more, please visit: www.defender-usa.com www.defender- SN502-4CH usa.com... - Page 93 Disclaimer Disclaimer Defender does not endorse the use of any Defender products for illegal activities. Defender is not responsible or liable in any way shape or form for any damage, vandalism, theft or any other action that Defender does not endorse any of defender products for any illegal activities. Defender is not responsible may occur while a Defender product is in use by the consumer.
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