Troubleshooting Based On Problem Type; 1 ] Paper Feeding Problems - Brother FAX-2820 Service Manual

9.2.4 Troubleshooting Based on Problem Type

[ 1 ] Paper feeding problems
Even if the paper is printed and ejected without any problems such as paper jams, paper feeding
problems below may appear.
Users can clear these problems by following the 'User Check' items for each problem. Even if the
same problem occurs again, follow the procedures in the table below.
F-1
User Check
Check the paper used meets the recommended paper specifications. (Refer to
Specifications" in Chapter
Possible cause
Separation pad
F-2 Wrinkles or creases
User Check
(1) Check that paper is loaded into the paper tray correctly.
(2) Check the paper used meets the recommended paper specifications. (Refer to
Specifications" in Chapter
(3) Try printing using the straight-through output path.
(4) Turn over the stack of paper in the tray or try rotating the paper 180° in the tray.
Possible cause
Paper
Fixing unit
entrance guide
Fixing unit
F-3
Possible cause
Paper
Eject roller
Double feeding
2.)
Step Check
1 Is the surface of the
separation pad worn out?
2.)
Step Check
1 Is the problem solved if
new paper is used?
2 Is the entrance guide dirty?
3 Is the pressure roller dirty?
Waves in the paper / folds in the paper at the eject roller
Step Check
1 Is the problem solved if
new paper is used?
2 Is the eject roller dirty?
(Dust and dirt)
Result
Yes Replace the separation pad.
Result
Yes Instruct the user how to store
paper so that it does not absorb
moisture.
Yes Clean the entrance guide.
Yes Clean the pressure roller.
No Replace the fixing unit.
Result
Yes Instruct the user how to store
paper so that it does not absorb
moisture.
Yes Clean the eject roller.
9 -1 7
2.1.2 "Paper
Remedy
2.1.2 "Paper
Remedy
Remedy
Confidential