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Brother FAX 2820 User Manual

Brother fax machine user manual
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USER'S GUIDE
FAX-2820
FAX-2920
MFC-7220
MFC-7225N
Version B

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  Also See for Brother FAX 2820

  Summary of Contents for Brother FAX 2820

  • Page 1 USER’S GUIDE FAX-2820 FAX-2920 MFC-7220 MFC-7225N Version B...
  • Page 2 Register your product on-line at http://www.brother.com/registration By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: ■ may serve as confirmation of the purchase date of your product should you lose your receipt;...
  • Page 3: Brother Numbers

    For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: ■...
  • Page 4: Ordering Accessories And Supplies

    If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)
  • Page 5 LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
  • Page 6 Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Accessory Items is made by Brother in its sole discretion. Consumable...
  • Page 7 MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. • This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother's obligations to you. It replaces understandings that you may have with Brother or its representatives.
  • Page 8 This warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly. Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages.
  • Page 9: Safety Precautions

    Safety precautions We use the following icons throughout this User’s Guide. Warnings tell you what to do to prevent possible personal injury. Electrical Hazard icons alert you to a possible electrical shock. Hot Surface icons warn you not to touch machine parts that are hot. Cautions specify procedures you must follow or avoid to prevent possible damage to the machine or other objects.
  • Page 10 WARNING After you use the machine, some internal parts are extremely HOT! To prevent injures, be careful not to put your fingers in the area shown in the illustration. The fuser unit is marked with a caution label. Please do not remove or damage the label.
  • Page 11: Quick Reference Guide

    Quick Reference Guide Sending Faxes Automatic Transmission If it is not illuminated in green, press (Fax). Load your document. Enter the fax number using One-Touch, Speed-Dial, Search or the dial pad. Press Start. Storing numbers Storing One-Touch Dial numbers Press Menu/Set, 2, 3, 1. Press the One-Touch key where you want to store the number.
  • Page 12 Using Search If it is not illuminated in green, press (Fax). Load your document. Press Search/Speed Dial, and then enter the first letter of the name you’re looking for. Press to search the memory. Press Start. Making copies Single copy Press (Copy) to illuminate it in green.
  • Page 13: Table Of Contents

    Table of Contents Introduction Using this Guide ...1-1 Choosing a location ...1-2 How to access the complete User’s Guide (MFC-7220 and MFC-7225N only) ...1-3 To view Documentation (For Windows How to find Scanning instructions ...1-3 To view Documentation (For Macintosh How to find Scanning instructions ...1-4 Control panel overview ...1-5 Load document...1-7...
  • Page 14 Security...2-9 TX Lock (FAX-2820 and MFC-7220 only) ...2-9 Setting up the password ...2-9 Changing the TX Lock password...2-9 Turning TX Lock on ...2-10 Turning TX Lock off ...2-10 Memory Security (FAX-2920 and MFC-7225N only)...2-10 Setting up the password ...2-11 Changing the Memory Security password...2-11 Turning Memory Security on ...2-11 Turning Memory Security off ...2-11 Setting Lock ...2-12...
  • Page 15 Setup Receive Basic receiving operations...4-1 Choosing the Receive Mode ...4-1 To select or change your Receive Mode ...4-2 Setting the Ring Delay ...4-2 Setting the F/T Ring Time (Fax/Tel mode only)...4-3 Easy Receive...4-3 Printing a reduced incoming fax (Auto Reduction) ...4-4 Receiving a fax at the end of a conversation...4-4 Advanced receiving operations...4-5 Printing a fax from the memory ...4-5...
  • Page 16 Making copies Using the machine as a copier ...8-1 Enter Copy mode...8-1 Making a single copy ...8-1 Making multiple copies ...8-2 Stop copying ...8-2 Using the temporary Copy key ...8-2 Using the Options key ...8-3 Enlarging or reducing the image copied ...8-4 Quality ...8-5 Sorting copies using the ADF ...8-5 Making N in 1 copies (Page Layout)...8-6...
  • Page 17 Setting up telephone services... A-1 Distinctive Ring... A-1 What does your telephone company’s ‘Distinctive Ring’ do?... A-1 What does Brother’s ‘Distinctive Ring’ do?... A-1 Do you have Voice Mail?... A-1 Before you choose the ring pattern to register ... A-2 Registering the Distinctive Ring pattern ...
  • Page 18 Scanner (MFC-7220 and MFC-7225N only)... S-5 Printer ... S-5 Interfaces ... S-6 Download the optional software from the Brother Web Site (FAX-2820 and FAX-2920 users only)... S-6 At the same time, you can download the manual for setting up and using the PC-Fax software.
  • Page 19: Introduction

    Introduction Using this Guide Throughout this Guide you will see special symbols alerting you to important warnings, notes and actions. Special fonts identify keys you should press, messages that appear on the LCD, and important points or related topics. Bold Bold typeface identifies specific keys on the machine’s control panel.
  • Page 20: Choosing A Location

    Choosing a location Place your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a telephone wall jack and a standard, grounded AC power outlet. Choose a location where the temperature remains between 50°F and 90.5°F (10°C and 32.5°C). CAUTION ■...
  • Page 21: How To Access The Complete User's Guide (Mfc-7220 And Mfc-7225N Only)

    1 - 3 Note If this window does not appear, use ® Windows Explorer to run the setup.exe program from the root directory of the Brother CD-ROM. Click Documentation. Click the documentation you want to read. • Quick Setup Guide:...
  • Page 22: To View Documentation (For Macintosh ® )

    To view Documentation ® (For Macintosh ® Turn on your Macintosh . Insert the Brother CD-ROM labeled Macintosh into your CD-ROM drive. The following window will appear. (Mac OS Double-click the Documentation icon. The select Language screen appears, double-click your language.
  • Page 23: Control Panel Overview

    Chapter 1 Control panel overview FAX-2820 and FAX-2920 have the same keys. 01/01 00:00 MFC-7220 and MFC-7225N have the same keys. 01/01 00:00 1 - 5...
  • Page 24 One-Touch Keys These 10 keys give you instant access to 10 (MFC-7220 and MFC-7225N) or 20 (FAX-2820 and FAX-2920) previously stored dial numbers. Fax and telephone keys: Redial/Pause Redials the last number you called. It also inserts a pause in quick dial numbers. Hook/Hold Lets you dial telephone and fax numbers without lifting the handset.
  • Page 25: Load Document

    Chapter 1 Load document You can send a fax, make copies, and scan from the ADF (automatic document feeder). Note The Scan feature is not available for FAX-2820 and FAX-2920. Using the automatic document feeder (ADF) FAX-2820 and MFC-7220: The ADF can hold up to 20 pages, feeding each one individually through the machine.
  • Page 26: About Paper

    About paper Recommended paper To get the best print quality, we suggest using the following paper. Paper Type Item Plain paper Xerox 4200DP 20 lb Hammermill Laser Paper 24 lb (Xerox Premier 80 g/m (Xerox Business 80 g/m (M-real DATACOPY 80 g/m (IGEPA X-Press 80 g/m Recycled paper...
  • Page 27: Paper Capacity Of The Paper Trays

    Chapter 1 CAUTION Do not use the following types of paper or envelopes; they may cause a paper jam and damage your machine. ■ Do not use: • Inkjet paper; • Coated paper, such as vinyl coated paper; • Pre-printed or highly textured paper, or paper with an embossed letterhead; •...
  • Page 28: How To Load Paper

    How to load paper To load paper or other media in the paper tray Pull the paper tray completely out of the machine. While pressing the paper guide release lever, slide the adjusters to fit the paper size. Check that the guides are firmly in the slots.
  • Page 29: To Load Paper Or Other Media In The Manual Feed Slot

    Chapter 1 Note When you put paper in the paper tray, please remember the following: ■ Check that the paper is flat in the tray and below the maximum paper mark, and that the paper guides are touching the sides of the paper stack.
  • Page 30: About Fax Machines

    Voice Mail will stop your machine from receiving faxes. If you set Voice Mail and the Brother machine to answer after the same number of rings, there is no way of knowing which one will answer first.
  • Page 31: Fax Tones And Handshake

    Chapter 1 Fax tones and handshake When someone is sending a fax, the fax machine sends fax calling tones (CNG tones). These are quiet, intermittent beeps every 4-seconds. You’ll hear them after you dial and press Start and they will continue for about 60 seconds after dialing.
  • Page 32: Getting Started

    Getting started Initial setup Setting the Date and Time When the machine is not in use it will display the date and time. If you set up the Station ID the date and time displayed by your machine will be printed on every fax you send. If there is a power failure, you may have to reset the date and time.
  • Page 33: Setting The Station Id

    Chapter 2 Setting the Station ID You should store your name or company name and fax number so they print on all fax pages you send. Press Menu/Set, 0, 3. 3.Station ID Enter your fax number (up to 20 digits). Press Menu/Set.
  • Page 34: General Setup

    General Setup Setting the Mode Timer (FAX-2820 and FAX-2920 only) The machine has two temporary mode keys on the control panel: Fax and Copy. You can change the number of seconds or minutes the machine takes after the last Copy operation before it returns to Fax mode.
  • Page 35: Setting The Paper Type

    Chapter 2 Setting the Paper Type To get the best print quality, set the machine for the type of paper you are using. Press Menu/Set, 1, 2. 2.Paper Type Press ▲ or ▼ to select Plain , Thin , Thick , Thicker , Transprncy (Transparency) or Recycled (Recycled Paper).
  • Page 36: Setting The Ring Volume

    Setting the Ring Volume You can turn the ring Off or you can select the ring volume level. Press Menu/Set, 1, 4, 1. 1.Ring Press ▲ or ▼ to select Low , Med , High or Off . Press Menu/Set. Press Stop/Exit.
  • Page 37: Setting The Handset Volume

    Chapter 2 Setting the Handset Volume Press Menu/Set, 1, 4, 4. 4.Handset Press ▲ or ▼ to select High or Low . Press Menu/Set. Press Stop/Exit. —OR— You can adjust the handset volume any time you are talking on the telephone. There are two handset volume levels, Low and High .
  • Page 38: Setting Volume Amplify

    Setting Volume Amplify Please carefully read Choosing the Handset Volume (For Volume Amplify) on page 2-6 before you do the following steps; Press Menu/Set, 1, 4, 5. 5.Volume Amplify If none of the users are hearing-impaired, press ▲ or ▼ to select Vol Amplify:Off , and then press Menu/Set and go to Step 4.
  • Page 39: Sleep Time

    Chapter 2 Sleep Time Setting the Sleep Time reduces power consumption by turning off the fuser inside the machine while it is idle. You can choose how long the machine is idle (from 00 to 99 minutes) before it goes into sleep mode. The timer is automatically reset when the machine receives a Fax or PC data or makes a copy.
  • Page 40: Security

    ■ If you forget the TX Lock password, please call Brother Customer Service. (See Brother numbers on page i.) Press Menu/Set, 1, 8, 1. 1.TX Lock Enter a four-digit number for the password.
  • Page 41: Turning Tx Lock On

    Chapter 2 Turning TX Lock on Press Menu/Set, 1, 8, 1. 1.TX Lock Press ▲ or ▼ to select Set TX Lock . Press Menu/Set. Enter the registered four-digit password. Press Menu/Set. The machine goes offline and the LCD shows TX Lock Mode . Turning TX Lock off Press Menu/Set.
  • Page 42: Setting Up The Password

    ■ If you forget the Memory Security password, please call Brother Customer Service. (See Brother numbers on page i.) Press Menu/Set, 1, 8, 1. 1.Mem Security Enter a four-digit number for the password.
  • Page 43: Setting Lock

    ■ If you forget the Setting Lock password, please call Brother Customer Service. (See Brother numbers on page i.) Press Menu/Set, 1, 8, 2. 2.Setting Lock Enter a four-digit number for the password.
  • Page 44: Changing The Setting Lock Password

    Changing the Setting Lock password Press Menu/Set, 1, 8, 2. 2.Setting Lock Press ▲ or ▼ to select Set Password . Press Menu/Set. Enter the registered four-digit password. Press Menu/Set. Enter a four-digit number for the new password. Press Menu/Set. If the LCD shows Verify , re-enter the new password.
  • Page 45: Setup Send

    Setup Send How to enter Fax mode Before sending faxes or changing fax send or receiving settings, make sure illuminated in green. If it is not, press (Fax) to enter Fax mode. The default setting is Fax mode. How to dial You can dial in any of the following ways.
  • Page 46: Speed-Dialing

    Speed-Dialing Press Search/Speed Dial, #, and then the three digit Speed-Dial number. (See Storing Speed-Dial numbers on page 5-2.) Three-digit number Note If the LCD shows Not Registered when you enter the One-Touch or Speed-Dial number, a number has not been stored at this location.
  • Page 47: Fax Redial

    Chapter 3 Fax Redial If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Start to try again. If you want to make a second call to the last number dialed, you can save time by pressing Redial/Pause and Start.
  • Page 48: Sending A Fax At The End Of A Conversation

    Sending a fax at the end of a conversation At the end of a conversation you can send a fax to the other party before you both hang Ask the other party to wait for fax tones (beeps) and then to press the Start or Send key before hanging up.
  • Page 49: Contrast

    Chapter 3 Contrast If your document is very light or very dark, you may want to change the contrast. Use Light to send a light document. Use Dark to send a dark document. If it is not illuminated in green, press (Fax).
  • Page 50: Dual Access

    Dual Access You can dial a number, and begin scanning the fax into memory—even when the machine is sending from memory, receiving faxes or printing PC data. The LCD shows the new job number. Note ■ The number of pages you can scan into the memory will vary depending on the data that is printed on them.
  • Page 51: Broadcasting

    Chapter 3 Broadcasting Broadcasting is when the same fax message is automatically sent to more than one fax number. You can include Groups, One-Touch, Speed-Dial numbers and up to 50 manually dialed numbers in the same broadcast. Press Menu/Set between each of the numbers.
  • Page 52: Checking Job Status

    Checking job status Check which jobs are still waiting in the memory to be sent. (If there are no jobs, the LCD shows No Jobs Waiting .) Press Menu/Set, 2, 6. 6.Remaining Jobs If you have more than one job waiting, press ▲...
  • Page 53: Advanced Sending Operations

    Chapter 3 Advanced sending operations Composing the electronic Cover Page The Cover Page is sent to the receiving party’s machine. Your Cover Page includes the name stored in the One-Touch or Speed-Dial memory. If you are dialing manually, the name is left blank. The Cover Page shows your Station ID and the number of pages you’re sending.
  • Page 54: Send A Cover Page For All Faxes

    Press ▲ or ▼ to select one of the standard or your own comments. Press Menu/Set. Enter two digits to show the number of pages you are sending. Press Menu/Set. (For example, press 0, 2 for 2 pages or enter 0 0 to leave the number of pages blank.
  • Page 55: Delayed Fax

    Chapter 3 Delayed Fax During the day you can store up to 50 faxes in the memory to be sent within 24 hours. These faxes will be sent at the time of day you enter in Step 4. If it is not illuminated in green, press (Fax).
  • Page 56: Setting Up Polled Transmit

    Setting up Polled Transmit Polled Transmit is when you set up your machine to wait with a document so another fax machine can call and retrieve it. Everyone who is involved in Polling needs to set up their machines for Polling. Note ■...
  • Page 57: Setup Receive

    Setup Receive Basic receiving operations Choosing the Receive Mode There are four different Receive Modes for your machine. You can choose the mode that best suits your needs. How it works The machine automatically Fax Only answers every call as a fax. (automatic receive) The machine controls the Fax/Tel...
  • Page 58: To Select Or Change Your Receive Mode

    To select or change your Receive Mode Press Menu/Set, 0, 1. 1.Receive Mode Press ▲ or ▼ to select Fax Only , Fax/Tel , External TAD or Manual . Press Menu/Set. Press Stop/Exit. Current Receive Mode Fax : Fax Only F/T : Fax/Tel TAD : External TAD Mnl : Manual...
  • Page 59: Setting The F/T Ring Time (Fax/Tel Mode Only)

    Chapter 4 Setting the F/T Ring Time (Fax/Tel mode only) If you set the Receive Mode to Fax/Tel , you’ll need to decide how long the machine will signal you with its special pseudo/double-ring when you have a voice call. (If it’s a fax call, the machine receives the fax.) This pseudo/double-ring happens after the initial ringing from the phone company.
  • Page 60: Printing A Reduced Incoming Fax (Auto Reduction)

    Printing a reduced incoming fax (Auto Reduction) If you choose On , the machine automatically reduces an incoming fax to fit on one page of Letter, Legal or A4 size paper. The machine calculates the reduction ratio by using the page size of the document and your Paper Size setting (Menu/Set, 1, 3).
  • Page 61: Advanced Receiving Operations

    Chapter 4 Advanced receiving operations Printing a fax from the memory If you have selected Fax Storage (Menu/Set, 2, 5, 1), you can still print a fax from the memory when you are at your machine. (See Setting Fax Storage on page 6-2.) Press Menu/Set, 2, 5, 3.
  • Page 62: Setting Up Sequential Polling Receive

    Setting up Sequential Polling Receive Your machine can ask for faxes from several fax units in a single operation (Sequential Polling Receive). Afterwards, a Sequential Polling Report will be printed. If it is not illuminated in green, press (Fax). Press Menu/Set, 2, 1, 7. 7.Polling RX Enter the fax machines you want to poll using One-Touch, Speed-Dial, a Group...
  • Page 63: Quick-Dial Numbers And Dialing Options

    Quick-Dial numbers and dialing options Storing numbers for easy dialing You can set up your machine to do following types of easy dialing: One-Touch, Speed-Dial and Groups for Broadcasting faxes. When you dial a quick-dial number, the LCD shows the name, if you stored it, or the number. Note If you lose electrical power, the quick-dial numbers that are in the memory will not be...
  • Page 64: Storing Speed-Dial Numbers

    Storing Speed-Dial numbers You can store Speed-Dial numbers, so that when you dial you will only have to press a few keys (Search/Speed Dial, #, the three-digit number, and Start). The machine can store 200 Speed-Dial numbers. Press Menu/Set, 2, 3, 2. 2.Speed-Dial Use the dial pad to enter a three-digit Speed-Dial location number (001 - 200).
  • Page 65: Setting Up Groups For Broadcasting

    Chapter 5 Setting up Groups for Broadcasting Groups, which can be stored on a One-Touch key or a Speed-Dial location, allow you to send the same fax message to many fax numbers by pressing only a One-Touch key and Start or Search/Speed Dial, #, the three-digit location and Start.
  • Page 66: Dialing Options

    Dialing options Access codes and credit card numbers Sometimes you may want to choose from several long distance carriers when you make a call. Rates may vary depending on the time and destination. To take advantage of low rates, you can store the access codes or long-distance carriers and credit card numbers as One-Touch and Speed-Dial numbers.
  • Page 67: Remote Fax Options

    Remote Fax Options Setting Remote Fax Options Note ■ You can only use one remote fax option at a time: Fax Forwarding—OR—Paging—OR— Fax Storage—OR—PC FAX Receive* —OR—Off. *MFC-7220 and MFC-7225N only ■ If received faxes are still in the machine’s memory when you change the remote fax options, an LCD question will appear.
  • Page 68: Programming Your Pager Number

    Programming your pager number When Paging is selected, your machine dials the pager number you’ve programmed, and then dials your Personal Identification Number (PIN). This activates your pager so you will know that you have a fax message in the memory. Press Menu/Set, 2, 5, 1.
  • Page 69: Pc Fax Receive (Mfc-7220 And Mfc-7225N Only)

    Chapter 6 PC Fax Receive (MFC-7220 and MFC-7225N only) If you turn on the PC Fax Receive feature your machine will store your received fax in memory and send them to your PC automatically. You can then use your PC to view and store these faxes.
  • Page 70: Turning Off Remote Fax Options

    Turning off Remote Fax Options Press Menu/Set, 2, 5, 1. 1.Fwd/Page/Store Press ▲ or ▼ to select Off . Press Menu/Set. Press Stop/Exit. Note If you set the remote fax options to Off and received faxes are left in your machine’s memory, follow the LCD messages that appear after Step 3.
  • Page 71: Setting Your Remote Access Code

    Chapter 6 Setting your Remote Access Code The remote access code lets you access the Remote Retrieval features when you are away from your machine. Before you use the remote access and retrieval features, you have to set up your own code. The default code is inactive code (--- Press Menu/Set, 2, 5, 2.
  • Page 72: Remote Commands

    Remote commands Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by give two short beeps and you must enter a remote command. Remote commands Change the Fax Forwarding, Paging or Fax Storage settings...
  • Page 73: Retrieving Fax Messages

    Chapter 6 Retrieving fax messages You can call your machine from any touch tone phone and have your fax messages sent to a fax machine. Dial your fax number. When your machine answers, immediately enter your Remote Access Code (3 digits followed by hear one long beep, you have messages.
  • Page 74: Printing Reports

    Printing reports Fax settings and activity You need to set up the Transmission Verification Report and Journal Period in the menu table. Press Menu/Set, 2, 4, 1. 1.Transmission —OR— Press Menu/Set, 2, 4, 2. 2.Journal Period Customizing the Transmission Verification Report You can use the Transmission Report as proof that you sent a fax.
  • Page 75: Setting The Journal Period

    Chapter 7 Setting the Journal Period You can set the machine to print a journal at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the interval to Off , you can print the report by following the steps on Printing reports.
  • Page 76: Making Copies

    ‘ Making copies Using the machine as a copier You can use your machine as a copier, making up to 99 copies at a time. Enter Copy mode Before making copies, make sure that (Copy) is illuminated in green. If it is not, press (Copy) to enter Copy mode.
  • Page 77: Making Multiple Copies

    Chapter 8 Making multiple copies Press (Copy) to illuminate it in green. Load your document. Use the dial pad to enter the number of copies you want (up to 99). Press Start. Note To sort the copies, press Options and ▲ or ▼ to select Stack/Sort .
  • Page 78: Using The Options Key

    Using the Options key Use the Options key to quickly set the following copy settings temporarily for the next copy. Press Menu Selections select Enlarge/Reduce Quality Stack/Sort Contrast Page Layout Note The factory settings are shown in Bold. After you choose your settings by pressing Menu/Set, the LCD shows Set temporarily . Press Start if you have finished choosing settings.
  • Page 79: Enlarging Or Reducing The Image Copied

    Chapter 8 Enlarging or reducing the image copied You can select the following enlargement or reduction ratios. Auto sets the machine to calculate the reduction ratio that fits the size of your paper. Custom(50-200%) allows you to enter a ratio from 50% to 200%. Press 100% 104% EXE→...
  • Page 80: Quality

    Quality You can select the copy quality. The default setting is Auto . Suitable for documents that Auto contain both text and photographs. Suitable for documents Text containing only text. Suitable for copying Photo photographs. Press (Copy) to illuminate it in green.
  • Page 81: Making N In 1 Copies

    Chapter 8 Making N in 1 copies (Page Layout) You can reduce the amount of copies by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, allowing you to save paper. Note ■...
  • Page 82: Changing The Default Copy Settings

    Changing the default copy settings You can save the copy settings you use most often by setting them as default. These settings will remain until you change them again. Quality Press Menu/Set, 3, 1. 1.Quality Press ▲ or ▼ to select Auto , Text or Photo .
  • Page 83: Software And Network Features

    (See Chapter 3 in the Software User’s Guide on the CD-ROM.) ■ Using Remote Setup (See Chapter 4 in the Software User’s Guide on the CD-ROM.) ■ Using Brother PC-FAX software (See Chapter 5 in the Software User’s Guide on the CD-ROM.) ■ Network Scanning** ■...
  • Page 84: Important Information

    If trouble is experienced with this equipment, for repair or warranty information, please contact Brother Customer Service. (See Brother numbers on page i.) If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
  • Page 85: Federal Communications Commission (Fcc) Declaration Of Conformity (Usa Only)

    Call the dealer or an experienced radio/TV technician for help. Important Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s authority to operate the equipment. Important - about the interface cable A shield interface cable should be used to ensure compliance with the limits for a Class B digital device.
  • Page 86: Disconnect Device

    FDA regulations and must be attached to laser products marketed in the United States. Manufactured: BROTHER TECHNOLOGY (SHENZHEN) LTD. NO6 Gold Garden Ind., Nanling Buji, Rong Gang, Shenzhen, China This product complies with FDA performance standards for laser products except for deviations pursuant to Laser Notice No.
  • Page 87: Important Safety Instructions

    Refer all servicing to a Brother Authorized Service Center. For the location of your nearest Brother Authorized Service Center, please call, In USA: 1-800-284-4357 or In Canada: 1-877-BROTHER.
  • Page 88: Trademarks

    Caution - To reduce the risk of fire, use only No.26 AWG or larger telecommunication line cord. Important information Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation.
  • Page 89: Troubleshooting And Routine Maintenance

    As with any sophisticated office product, errors may occur. If this happens, your machine identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
  • Page 90 ERROR MESSAGES ERROR MESSAGE CAUSE Print data is left in the machine’s Data Remaining memory. (MFC-7220 and MFC-7225N only) Print data is left in the machine’s memory. The USB or Parallel cable was unplugged while the computer was sending the data to the machine. The other person or other person’s fax Disconnected machine stopped the call.
  • Page 91 Chapter 11 ERROR MESSAGES ERROR MESSAGE CAUSE The inside of the machine is too hot. Machine too Hot The toner cartridge is not installed No cartridge properly. The machine is out of paper or paper is No Paper Fed not properly loaded in the paper tray. No Response/Busy The number you dialed does not answer or is busy.
  • Page 92 (FAX-2820 and FAX-2920 only: For details regarding print resolution and printer memory, please see the Printer Manual which can be downloaded from the solutions.brother.com Web site.) —OR— Clear the faxes from the memory. (See Out of Memory message on page 8-7.) (See Paper jams on page 11-7.)
  • Page 93 Chapter 11 ERROR MESSAGES ERROR MESSAGE CAUSE The machine has a mechanical Unable to Init. problem. (Initialize) Unable to Print Unable to Scan Wrong Paper Size Paper is not the correct size. 11 - 5 ACTION (For FAX-2820 and MFC-7220) When you turn off the machine's power switch its memory will be cleared.
  • Page 94: Checking If The Machine Has Faxes In Its Memory

    Make sure you have installed MFL Pro Suite on your PC, and then turn on PC Fax Receiving on the PC. (For details about PC Fax Receive, see Using Brother PC-Fax Software in the Software User’s Guide on the CD-ROM.) Make sure you have set PC Fax Receive on the machine.
  • Page 95: Document Jams

    Chapter 11 Document jams If the document is jammed, follow the steps below. Document was not inserted or fed properly, or was too long Open the control panel cover. Carefully pull the jammed document toward the front of the machine. Close the control panel cover.
  • Page 96 Open the front cover. Pull out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the toner cartridge and drum unit assembly, or this may release the paper so you can pull it out of the paper tray opening. CAUTION To prevent damage to the machine caused by static electricity, do not touch...
  • Page 97: Paper Is Jammed At The Back Of The Machine

    Chapter 11 Paper is jammed at the back of the machine Open the front cover. Pull out the drum unit and toner cartridge assembly. Open the back cover. 11 - 9 Pull the tab toward you to open the rear chute cover.
  • Page 98: Paper Is Jammed Inside The Drum Unit And Toner Cartridge Assembly

    Paper is jammed inside the drum unit and toner cartridge assembly Open the front cover. Pull out the drum unit and toner cartridge assembly. Hold down the lock lever on the left and pull the toner cartridge out of the drum unit.
  • Page 99: If You Are Having Difficulty With Your Machine

    You probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again. If there is still a problem, call Brother Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada).
  • Page 100 However, if you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
  • Page 101 11-1.) —OR— • The machine is online. Click Start and then Printers and Faxes. Right-click ‘Brother MFC-XXXX,’ (where XXXX is your model name). Make sure that “Use Printer Offline” is unchecked. (For FAX-2820 and MFC-7220) When you turn off the machine's power switch its memory will be cleared. To check whether the machine has faxes in its memory see Checking if the machine has faxes in its memory on page 11-6.
  • Page 102 DIFFICULTY SUGGESTIONS Scanning Difficulties (MFC-7220 and MFC-7225N only) TWAIN errors appear while Make sure the Brother TWAIN driver is selected as the primary source. In scanning. PaperPort Software Difficulties (MFC-7220 and MFC-7225N only) Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software.
  • Page 103 Chapter 11 DIFFICULTY Print Quality Difficulties Printed pages are curled. Printed pages are smeared. Printouts are too light. Network Difficulties (MFC-7225N only) I cannot print over the Network 11 - 15 SUGGESTIONS Low quality thin or thick paper can cause this problem. Make sure you select the Paper Type that suits the media type you use.
  • Page 104: Improving The Print Quality

    Improving the print quality Examples of poor print quality ABCDEFGH CDEF abcdefghijk defg A B C D a b c d e b c d 0 1 2 3 4 Faint ABCDEFGH abcdefghijk A B C D a b c d e 0 1 2 3 4 Gray background Ghost...
  • Page 105: Cleaning The Drum Unit

    Chapter 11 Examples of poor print quality 3.1 in. (78.5 mm) 3.1 in. (78.5 mm) White Spots on black text and graphics at 3.1 in. (78.5 mm) intervals 3.1 in. (78.5 mm) 3.1 in. (78.5 mm) Black Spots at 3.1 in. (78.5 mm) intervals 11 - 17 Recommendation...
  • Page 106 The fixing unit may be smudged. Call Brother Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada). You may clear the problem by wiping the laser scanner window with a soft cloth.
  • Page 107 Chapter 11 Examples of poor print quality B DEFGH abc efghijk b c d e 1 3 4 Wrinkles or creases 11 - 19 Recommendation Make sure that paper is loaded properly. Check the paper type and quality. (See About paper on page 1-8.) Turn over the stack of paper in the tray or rotate the paper 180°...
  • Page 108: Compatibility

    Compatibility If you are having difficulty sending or receiving a fax due to possible interference on the phone line, we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations. Press Menu/Set, 2, 0, 1. 1.Compatibility Press ▲...
  • Page 109: Routine Maintenance

    AC cord and printed materials in the original carton as shown below: Note If you are returning your machine to Brother as part of the Exchange Service, pack only the machine. Keep all separate parts and printed materials to use with your “Exchange”...
  • Page 110: Cleaning The Scanner Glass

    Wipe the outside of the machine with a soft cloth to remove dust. Remove anything that is stuck inside the paper tray. Wipe the inside of the paper tray with a soft cloth to remove the dust. Re-load the paper and put the paper tray in the machine.
  • Page 111 Chapter 11 Open the front cover and pull out the drum unit and toner cartridge assembly. WARNING Just after you have used the machine, some internal parts of the machine are extremely HOT! When you open the front cover of the machine, never touch the shaded parts shown in the diagram below.
  • Page 112: Cleaning The Corona Wire

    Cleaning the corona wire We recommend placing the drum unit and toner cartridge assembly on a cloth or large disposable paper to avoid spilling and scattering toner. Open the front cover and pull out the drum unit and toner cartridge assembly. Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left several times.
  • Page 113: How To Replace The Toner Cartridge

    Chapter 11 How to replace the toner cartridge WARNING Just after you use the machine, some internal parts of the machine will be extremely HOT! Never touch the shaded parts shown in the illustration. Open the front cover and pull out the drum unit and toner cartridge assembly.
  • Page 114 CAUTION ■ Brother strongly recommends that you do not refill the toner cartridge provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges (TN-350). Using or attempting to use potentially...
  • Page 115: Replacing The Drum Unit (Dr-350)

    Chapter 11 Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left several times. Return the blue tab to the Home position ( ▼ ) before reinstalling the drum unit and toner cartridge assembly.
  • Page 116 Open the front cover and pull out the drum unit and toner cartridge assembly. CAUTION To prevent damage to the printer from static electricity, do not touch the electrodes shown below. Hold down the lock lever on the left and pull the toner cartridge out of the drum unit.
  • Page 117: Machine Information

    Chapter 11 Machine Information Checking the Serial Numbers You can view the machine’s serial number on the LCD. For FAX-2820,FAX-2920 and MFC-7220, press Menu/Set, 4, 1. —OR— For MFC-7225N, press Menu/Set, 6, 1. 1.Serial No. Press Stop/Exit. Checking the Page Counters You can view the machine’s page counters for copies, printer pages, reports and lists, faxes or a summary total.
  • Page 118: Setting Up Telephone Services

    ■ If you have Voice Mail on your phone line, please read the following carefully. Distinctive Ring Brother uses the term ‘Distinctive Ring’ but different telephone companies have other names for this service such as SmartRing, RingMaster, Teen-Ring, Indent-a-Call or Indent-a-Ring.
  • Page 119: Before You Choose The Ring Pattern To Register

    Before you choose the ring pattern to register You can only register one Distinctive Ring pattern with the machine. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your telephone company gives you. Ring Pattern Rings...
  • Page 120: Caller Id

    Note If you turn off Distinctive Ring, the machine will stay in Manual receive mode. You will need to set the Receive Mode again. (See To select or change your Receive Mode on page 4-2.) Caller ID Note The Caller ID feature lets you use the Caller ID subscriber service offered by many local telephone companies.
  • Page 121: Call Waiting

    Call Waiting The Call Waiting feature lets you use the Call Waiting subscriber service offered by many local telephone companies. This feature enables you to take a second call on your machine, without disconnecting the first caller. To answer a Call Waiting signal while you are talking on the phone, ask the other party if you can put them on Hold to catch the other call.
  • Page 122: Using A Cordless External Handset

    Using a cordless external handset If your cordless telephone is connected to the EXT. jack on the machine and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay. Changing the remote codes The preset Fax Receive Code is preset Telephone Answer Code is #51.
  • Page 123: Connections

    The TAD must answer within four rings (the recommended setting is two rings). The machine cannot hear CNG tones until the TAD has answered the call, and with four rings there are only 8 to 10 seconds of CNG tones left for the fax “handshake”. Make sure you carefully follow the instructions in this guide for recording your outgoing message.
  • Page 124: Recording Outgoing Message (Ogm) On An External Tad

    Set the Receive Mode to External TAD . (See Choosing the Receive Mode on page 4-1.) Recording outgoing message (OGM) on an external TAD Timing is important in recording this message. Record 5 seconds of silence at the beginning of your message. (This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop.)
  • Page 125: Converting Telephone Wall Outlets

    Converting telephone wall outlets There are three ways to convert to an RJ11 jack. The first two ways may require assistance from the telephone company. You can change the wall outlets from one RJ14 jack to two RJ11 jacks. Or, you can have an RJ11 wall outlet installed and slave or jump one of the phone numbers to it.
  • Page 126: Multi-Line Connections (Pbx

    Multi-line connections (PBX) Most offices use a central telephone system. While it is often relatively simple to connect the machine to a key system or a PBX (Private Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the machine for you.
  • Page 127: On-Screen Programming

    Appendix B On-screen programming Your machine is designed to be easy to use with LCD on-screen programming using the navigation keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine.
  • Page 128: Navigation Keys

    Navigation keys Access the menu Go to the next menu level Accept an option Scroll through the current menu level Go back to the previous menu level or forward to the next menu level Exit the menu You can access the menu mode by pressing Menu/Set.
  • Page 129 Select & Set Main Menu Submenu 1. General 1. Mode Timer Setup (FAX-2820 and FAX-2920 only) 1. Mode Timer (MFC-7220 and MFC-7225N only) 2. Paper Type 3. Paper Size 4. Volume Note The factory settings are shown in Bold. B - 3 Select &...
  • Page 130 Select & Set Main Menu Submenu 1. General 4. Volume Setup (Continued) (Continued) 5. Auto Daylight 6. Ecology 7. LCD Contrast 8. Security Note The factory settings are shown in Bold. Select & Set Menu Selections Options 4. Handset High 5.
  • Page 131 Select & Set Main Menu Submenu 2. Fax 1. Setup Receive (In Fax mode only) Note The factory settings are shown in Bold. B - 5 Select & Set Menu Selections Options 1. Ring Delay 2. F/T Ring 70 Sec 40 Sec Time 30 Sec...
  • Page 132 Select & Set Main Menu Submenu 2. Fax 2. Setup Send (Continued) (In Fax mode only) Note The factory settings are shown in Bold. Select & Set Menu Selections Options 1. Contrast Auto Light Dark 2. Fax Standard Fine Resolution S.Fine Photo —...
  • Page 133 Select & Set Main Menu Submenu 2. Fax 3. Set Quick-Dial (Continued) 4.Report Setting 5. Remote Fax Note The factory settings are shown in Bold. B - 7 Select & Set Menu Selections Options 1. One-Touch Dial — 2. Speed-Dial —...
  • Page 134 Select & Set Main Menu Submenu 2. Fax 6. Remaining Jobs (Continued) 0. Miscellaneous 1. Compatibility 3. Copy 1. Quality 2. Contrast 4. Printer 1. Emulation (MFC-7225N only) 2. Print Options 3. Reset Printer Note The factory settings are shown in Bold. Select &...
  • Page 135 Select & Set Main Menu Submenu 5. LAN 1. Setup TCP/IP (MFC-7225N only) 2. Setup Misc. 0. Factory Reset Note The factory settings are shown in Bold. B - 9 Select & Set Menu Selections Options 1. BOOT Method Auto Static RARP BOOTP...
  • Page 136 Select & Set Main Menu Submenu 4. Machine 1. Serial No. Info. (FAX-2820, 2. Page FAX-2920 and Counter MFC-7220) 3. Drum Life 6. Machine 1. Serial No. Info. (MFC-7225N) 2. Page Counter 3. Drum Life 0. Initial 1. Receive Setup Mode 2.
  • Page 137: Entering Text

    Entering Text When you are setting certain menu selections, such as the Station ID, you may need to type text into the machine. Most of the number keys have three or four letters printed on them. The keys for 0, # and not have printed letters because they are used for special characters.
  • Page 138: Glossary

    Sends your fax at a specified time later that day. Distinctive Ring A subscriber service purchased from the telephone company that gives you another phone number on an existing phone line. The Brother machine uses the new number to simulate a dedicated fax line. G - 1...
  • Page 139 A telephone that is plugged into the EXT jack of your machine. F/T Ring Time The length of time that the Brother machine rings (when the Receive Mode setting is Fax/Tel) to notify you to pick up a voice call that it answered.
  • Page 140 OCR (optical character recognition) MFC-7220 and MFC-7225N only: ® The bundled ScanSoft OmniPage software application converts an image of text to text you can edit. One-Touch Keys on the machine’s control panel where you can store numbers for easy dialing. FAX-2820 and FAX-2920 only: You can store a second number on each key if you press Shift and the One-Touch...
  • Page 141 Standard resolution 203 x 97 dpi. It is used for regular size text and quickest transmission. Station ID The stored information that appears on the top of faxed pages. It includes the sender’s name and fax number. Super Fine resolution 203 x 392 dpi.
  • Page 142: Specifications

    Specifications Product description General Memory Capacity Automatic Document Feeder (ADF) Paper Tray Printer Type Print Method LCD (Liquid Crystal Display) Power Source Power Consumption 8 MB (FAX-2820) 16 MB (MFC-7220 and FAX-2920) 32 MB (MFC-7225N) FAX-2820 and MFC-7220: Up to 20 pages (20 lb/Letter (80 g/m FAX-2920 and MFC-7225N: Up to 30 pages (staggered) Recommended Environment:...
  • Page 143 Dimensions Weight Noise Temperature Humidity S - 2 14.7 in. (374 mm) 14.7 in. (374 mm) 10.3 in. (262 mm) Without Drum/Toner Unit: 16.2 lb (7.35 kg) Operating: 53 dB A or less Standby: 30 dB A or less Operating: 50°F - 90.5°F (10 - 32.5°C) Storage: 32°F - 104°F (0 - 40°C)
  • Page 144: Print Media

    Print media Paper Input Paper Output Legal paper cannot be stacked on the output paper tray. For transparency or label, we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid the possibility of smudging. Copy Color/Monochrome Document Size...
  • Page 145: Fax

    Memory Transmission Out of Paper Reception “Pages” refers to the “Brother Standard Chart No. 1” (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice. "Pages" refers to the "ITU-T Test Chart #1" (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice.
  • Page 146: Scanner (Mfc-7220 And Mfc-7225N Only

    15 pages/minute letter size (For FAX-2820 and FAX-2920) up to 20 pages/minute (letter size) (For MFC-7220 and MFC-7225N) * Based on Brother standard pattern. Does not include the time it takes to feed the paper. Less than 10 seconds Specifications ®...
  • Page 147: Interfaces

    Download the optional software from the Brother Web Site (FAX-2820 and FAX-2920 users only) You can download the Brother Printer Driver and PC-Fax software from the Brother Solutions Center so you can use your fax machine as a printer and send faxes from your PC.
  • Page 148: Computer Requirements

    NOTE: All registered trademarks referenced herein are the property of their respective companies. For the latest drivers, go to the Brother Solutions Center at http://solutions.brother.com/ Dedicated “Scan” key and direct Network Scanning (MFC-7225N) supported in Mac OS Processor...
  • Page 149: Consumable Items

    Consumable items Toner Cartridge Life (TN-350) Note Toner life expectancy will vary depending upon the type of average print job. Drum Unit Life Expectancy (DR-350) Note There are many factors that determine the actual drum life, such as temperature, humidity, type of paper, toner you use and number of pages per print job.
  • Page 150: Network (Lan) (Mfc-7225N Only

    Protocols Note BRAdmin Professional is not supported in Mac OS You can connect your MFC to a network for Network Printing, Network Scanning and PC Fax Send. Also included is the Brother BRAdmin Professional Network Management software. ® Windows 98/98SE/Me/2000/XP/Windows NT ®...
  • Page 151: Optional External Wireless Print/Scan Server (Nc-2200W) (Mfc-7220 And Mfc-7225N Only

    Optional External Wireless Print/Scan Server (NC-2200w) (MFC-7220 and MFC-7225N only) NC-2200w External Wireless Print/Scan Server (Optional) Network types Support for Protocols Note You can assign the Scan key to only one networked computer. S - 10 Connecting the optional External Wireless Print/Scan Server (NC-2200w) to the USB port of your machine will allow you to print and scan over a wireless network.
  • Page 152: Optional External Print Server (Nc-2100P) (Mfc-7220 And Mfc-7225N Only

    Optional External Print Server (NC-2100p) (MFC-7220 and MFC-7225N only) NC-2100p External Print/Server (Optional) Support for Protocols Connecting the optional External Print Server (NC-2100p) to the Parallel port of your MFC will allow you to print over a wired Ethernet network. ®...
  • Page 153 ... 3-3 Broadcasting ... 3-7 setting up Groups for ... 5-3 Brother accessories and supplies ...ii Brother numbers ... i Customer Service ... i fax back system ...ii Frequently asked questions (FAQs) ... i product support ... i Warranties ...iii, iv, vi Caller ID ...A-3...
  • Page 154 Dialing a pause ... 5-4 access codes and credit card numbers ... 5-4 automatic fax redial ... 3-3 automatic transmission ... 3-3 Groups ... 3-7 manual ... 3-1 One-Touch ... 3-1 Speed-Dial ... 3-2 Distinctive Ring ...A-1 setting ring pattern ...A-2 turning off ...A-2 Drum Unit cleaning ...
  • Page 155 Jacks convert to RJ11 jack triplex adapter ...A-7 external telephone ...A-5 TAD (answering machine) ...A-5 Jams document ... 11-7 paper ... 11-7 LCD (liquid crystal display) ... B-1, B-2 Help List ... 7-2 ® Macintosh See Software User’s Guide on the CD-ROM.
  • Page 156 One-Touch dial changing ... 5-2 setting up ... 5-1 using ... 3-1 Search ... 3-2 Speed-Dial changing ... 5-2 setting up ... 5-2 using ... 3-2 Receive Mode ... 4-1 External TAD ... 4-1 Fax Only ... 4-1 Fax/Tel ... 4-1 Manual ...
  • Page 157 Warranties ... iii Canada ...vi Notice-Disclaimer ... iii USA ...iv ® Windows See Software User’s Guide on the CD-ROM. World Wide Web ... i I - 5...
  • Page 158: Remote Retrieval Access Card

    Remote Retrieval Access card If you plan to receive fax messages while away from your machine, carrying the Remote Retrieval Access Card printed below will serve as a convenient reminder of the retrieval procedures. Simply cut out the card and fold it to fit your wallet or organizer. Keeping it handy will help you derive the full benefit of your machine’s Paging, Fax Forwarding and Remote Retrieval features.
  • Page 159 Fold Fold R - 2...
  • Page 160 EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
  • Page 161 Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807–0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are made for use in the USA and Canada only. We cannot recommend...

This manual is also suitable for:

Fax-2920Mfc-7220Mfc-7225nFax-2910