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Summary of Contents for Brother FAX-2920

  • Page 1 USER’S GUIDE FAX-2820 FAX-2920 MFC-7225N Version A...
  • Page 2 Register your product on-line at http://www.brother.com/registration By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: ■ may serve as confirmation of the purchase date of your product should you lose your receipt;...
  • Page 3: Approval Information

    THE APPROPRIATE CONNECTOR. APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in another country.
  • Page 5: Safety Precautions

    Safety precautions We use the following icons throughout this User’s Guide. Warnings tell you what to do to prevent possible personal injury. Electrical Hazard icons alert you to a possible electrical shock. Hot Surface icons warn you not to touch machine parts that are hot. Cautions specify procedures you must follow or avoid to prevent possible damage to the machine or other objects.
  • Page 6 WARNING After you use the machine, some internal parts are extremely HOT! To prevent injures, be careful not to put your fingers in the area shown in the illustration. The fuser unit is marked with a caution label. Please do not remove or damage the label. ■...
  • Page 7: Quick Reference Guide

    One-Touch Dialling / Speed-Dialling want to store the number. If it is not illuminated in green, press Note (Fax). FAX-2820 and FAX-2920 only: To access One-Touch numbers 11 to 20, Load your document. hold down Shift as you press the One-Touch key.
  • Page 8 Using Search If it is not illuminated in green, press (Fax). Load your document. Press Search/Speed Dial, and then enter the first letter of the name you’re looking for. Press to search the memory. Press Start. Making copies Single copy Press (Copy) to illuminate it in green.
  • Page 9: Table Of Contents

    Setting the Station ID..................2-2 Setting the Phone Line Type .................2-3 PABX (PBX) and TRANSFER..............2-3 General Setup .....................2-4 Setting the Mode Timer (FAX-2820 and FAX-2920 only)......2-4 Setting the Mode Timer (MFC-7225N only)...........2-4 Setting the Paper Type..................2-5 Setting the Paper Size...................2-5 Setting the Ring Volume................2-6 Setting the Beeper Volume................2-6...
  • Page 10 Setting up the password ................2-8 Changing the TX Lock password...............2-8 Turning TX Lock on ...................2-9 Turning TX Lock off ...................2-9 Memory Security (FAX-2920 and MFC-7225N only) ........2-9 Setting up the password ................2-10 Changing the Memory Security password..........2-10 Turning Memory Security on ..............2-11 Turning Memory Security off ..............2-11...
  • Page 11 Setup Receive Basic receiving operations...................4-1 Choosing the Receive Mode ................4-1 To select or change your Receive Mode ...........4-2 Setting the Ring Delay ..................4-2 Setting the F/T Ring Time (Fax/Tel mode only)..........4-3 Fax Detect .....................4-3 Printing a reduced incoming fax (Auto Reduction) ........4-4 Advanced receiving operations................4-4 Printing a fax from the memory ..............4-4 Setting the Print Density ................4-4...
  • Page 12 Printing reports Fax settings and activity ..................7-1 Customizing the Transmission Verification Report ........7-1 Setting the Journal Period ................7-2 Printing reports ....................7-2 How to print a report ..................7-2 Making copies Using the machine as a copier ................8-1 Enter Copy mode...................8-1 Making a single copy ..................8-1 Making multiple copies ..................8-2 Stop copying ....................8-2 Using the temporary Copy key ................8-2...
  • Page 13 Improving the print quality .................11-15 Cleaning the drum unit ................11-16 Compatibility ....................11-19 Packing and shipping the machine ..............11-19 Routine maintenance..................11-20 Cleaning the outside of the machine ............11-20 Cleaning the scanner.................11-21 Cleaning the laser scanner window............11-22 Cleaning the corona wire................11-23 Replacing the toner cartridge (TN-2000) ...........11-23 How to replace the toner cartridge ............11-24 Replacing the drum unit (DR-2000)............11-26 Machine Information ..................11-28...
  • Page 14 Scanner (MFC-7225N only)................S-5 Printer (FAX-2920 and MFC-7225N only) ............S-5 Interfaces (FAX-2920 and MFC-7225N only) ............. S-6 Download the optional software from the Brother Web Site (FAX-2920 users only)..................S-6 Computer requirements (FAX-2920 and MFC-7225N only) ....... S-7 Consumable items ....................S-8 Network (LAN) (MFC-7225N only)..............
  • Page 15: Introduction

    Introduction Using this Guide Throughout this Guide you will see special symbols alerting you to important warnings, notes and actions. Special fonts identify keys you should press, messages that appear on the LCD, and important points or related topics. Bold Bold typeface identifies specific keys on the machine’s control panel.
  • Page 16: Choosing A Location

    Introduction Choosing a location Place your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a telephone socket and a standard, grounded electrical socket. Choose a location where the temperature remains between 10°C and 32.5°C. CAUTION ■...
  • Page 17: How To Access The Complete User's Guide (Mfc-7225N Only)

    If this window does not appear, use ® Windows Explorer to run the setup.exe (MFC-7225N only) program from the root directory of the Brother CD-ROM. This User’s Guide does not contain all the information about the machine such as how Click Documentation.
  • Page 18: To View Documentation (For Macintosh ® )

    You can find the instructions as follows: ® Turn on your Macintosh . Insert the ® Software User's Guide: Brother CD-ROM labelled Macintosh into your CD-ROM drive. The following ■ ® Scanning from a Macintosh on Chapter 7 window will appear.
  • Page 19: Control Panel Overview

    Chapter 1 Control panel overview FAX-2820 and FAX-2920 have the same keys. 01/01 00:00 Fax MFC-7225N 01/01 00:00 Fax 1 - 5...
  • Page 20 These 10 keys give you instant access to 10 Stops an operation or exits from the menu. (MFC-7225N) or 20 (FAX-2820 and Reports FAX-2920) previously stored dial numbers. Print the Transmission Verification Report, Fax and telephone keys: Help List, Quick-Dial List, Fax Journal, User...
  • Page 21: Load Document

    You can send a fax, make copies, and scan from the ADF (automatic document feeder). Note The scan feature is not available for FAX-2820 and FAX-2920. Using the automatic document feeder (ADF) Fan the pages well. Make sure you insert the documents face down, top...
  • Page 22: About Paper

    Introduction About paper Choosing acceptable paper We recommend that you test paper Recommended paper (especially special sizes and types of paper) on the machine before purchasing large To get the best print quality, we suggest using quantities. the following paper. For optimum printing, use a recommended type of paper, especially for plain paper and Paper Type...
  • Page 23: Paper Capacity Of The Paper Trays

    Chapter 1 CAUTION Do not use the following types of paper or envelopes, they may cause a paper jam and damage your machine. ■ Do not use: • Inkjet paper; • Coated paper, such as vinyl coated paper; • Pre-printed or highly textured paper, or paper with an embossed letterhead; •...
  • Page 24: How To Load Paper

    Introduction How to load paper Put paper in the paper tray. To load paper or other media in the Maximum Paper Mark paper tray Pull the paper tray completely out of the machine. Put the paper tray firmly back in the machine.
  • Page 25: To Load Paper Or Other Media In The Manual Feed Slot

    Chapter 1 To load paper or other media in the Note manual feed slot When you put paper in the manual feed slot, You can load envelopes and special print please remember the following: media one at a time into this slot. Use the ■...
  • Page 26: About Fax Machines

    Call Minder will stop your machine from receiving faxes. If you set Call Minder and the Brother machine to answer after the same number of rings, there is no way of knowing which one will answer first.
  • Page 27: Fax Tones And Handshake

    Chapter 1 Fax tones and handshake ECM (Error Correction Mode) When someone is sending a fax, the fax The Error Correction Mode (ECM) is a way for machine sends fax calling tones (CNG the machine to check a fax transmission tones).
  • Page 28: Getting Started

    Your machine can store the date and time up 4.Tone/Pulse to 2 hours (For FAX-2820) or 4 days (For FAX-2920 and MFC-7225N) if there is a Press ▲ or ▼ to select Pulse (or Tone ). power failure. Press Menu/Set.
  • Page 29: Setting The Station Id

    Chapter 2 Setting the Station ID Note ■ You cannot enter a hyphen in the number. You should store your name or company To enter a space press once between name and fax number so they print on all fax numbers.
  • Page 30: Setting The Phone Line Type

    Getting started Setting the Phone Line Type Note You can program a Tel/R key press as part of If you are connecting the machine to a line a number stored in a One-Touch or that features a PABX (PBX) or ISDN to send Speed-Dial location.
  • Page 31: General Setup

    Setting the Mode Timer (MFC-7225N only) Setting the Mode Timer The machine has three temporary mode keys (FAX-2820 and FAX-2920 on the control panel: Fax, Scan and Copy. only) You can change the number of seconds or minutes the machine takes after the last Scan...
  • Page 32: Setting The Paper Type

    Getting started Setting the Paper Type Setting the Paper Size To get the best print quality, set the machine You can use seven sizes of paper for printing for the type of paper you are using. copies: Letter, A4, B5, A5, B6, A6 and Executive and two sizes for printing faxes: Press Menu/Set, 1, 2.
  • Page 33: Setting The Ring Volume

    Chapter 2 Setting the Ring Volume Setting the Beeper Volume You can turn the ring Off or you can select You can change the beeper volume. The the ring volume level. default setting is Med . When the beeper is on, the machine will beep when you press a key, Press Menu/Set, 1, 4, 1.
  • Page 34: Turning On Automatic Daylight Savings Time

    Getting started Turning on Automatic Sleep Time Daylight Savings Time Setting the Sleep Time reduces power consumption by turning off the fuser inside You can set the machine to change the machine while it is idle. You can choose automatically for Daylight Savings Time. It how long the machine is idle (from 00 to 99 will reset itself forward one hour in the Spring minutes) before it goes into sleep mode.
  • Page 35: Setting The Lcd Contrast

    TX Lock password below. ■ If you forget the TX Lock password, 7.LCD Contrast please call your Brother dealer for service. Press ▲ or ▼ to select Light or Dark . Press Menu/Set, 1, 8, 1. Press Menu/Set. 1.TX Lock Press Stop/Exit.
  • Page 36: Turning Tx Lock On

    Getting started Turning TX Lock on Memory Security (FAX-2920 and MFC-7225N only) Press Menu/Set, 1, 8, 1. Memory Security lets you prevent 1.TX Lock unauthorized access to the machine. You will Press ▲ or ▼ to select Set TX Lock .
  • Page 37: Setting Up The Password

    Memory Security password below. ■ If you forget the Memory Security Press ▲ or ▼ to select Set Password . password, please call your Brother dealer Press Menu/Set. for service. Enter the registered four-digit password. Press Menu/Set, 1, 8, 1.
  • Page 38: Turning Memory Security On

    If you enter the wrong Password, the LCD ■ If you forget the Setting Lock password, shows Wrong Password and stays offline. The machine will stay in Secure Mode until please call your Brother dealer for service. the registered password is entered. 2 - 11...
  • Page 39: Changing The Setting Lock Password

    Chapter 2 Press Menu/Set, 1, 8, 2. Turning Setting Lock on 2.Setting Lock Press Menu/Set, 1, 8, 2. Enter a four-digit number for the 2.Setting Lock password. Press ▲ or ▼ to select On . Press Menu/Set. Press Menu/Set. If you are entering the password for the first time, the LCD shows Verify .
  • Page 40: Setup Send

    If it is not, press Note (Fax) to enter Fax mode. The default setting ■ FAX-2820 and FAX-2920 only: is Fax mode. To dial One-Touch numbers 11 to 20, hold down Shift as you press the One-Touch key.
  • Page 41: Speed-Dialling

    Chapter 3 Speed-Dialling Search Press Search/Speed Dial, #, and then the You can search for names you have stored in three digit Speed-Dial number. (See Storing the One-Touch and Speed-Dial memories. Speed-Dial numbers on page 5-2.) Press Search/Speed Dial and the navigation keys to search.
  • Page 42: Fax Redial

    Setup Send How to Fax Fax Redial If you are sending a fax manually and the line Automatic transmission is busy, press Redial/Pause, and then press Start to try again. If you want to make a This is the easiest way to send a fax. second call to the last number dialled, you can save time by pressing Redial/Pause and Press Start immediately after dialling.
  • Page 43: Out Of Memory Message

    Chapter 3 Basic sending Out of Memory message operations If you get an Out of Memory message while scanning the first page of a fax, press Stop/Exit to cancel the fax. Sending faxes using multiple If you get an Out of Memory message while settings scanning a subsequent page, you will have the option to press Start to send the pages...
  • Page 44: Contrast

    Setup Send Contrast Fax Resolution If your document is very light or very dark, you After you load the document, you can use the may want to change the contrast. Resolution key to change the setting temporarily (for this fax only). In Fax mode Use Light to send a light document.
  • Page 45: Dual Access

    Chapter 3 Dual Access Real Time Transmission You can dial a number, and begin scanning When you are sending a fax, the machine will the fax into memory—even when the scan the documents into the memory before machine is sending from memory, receiving sending.
  • Page 46: Broadcasting

    ‘broadcast’ faxes to as number. You can include Groups, many as 260 (MFC-7225N) or 270 One-Touch, Speed-Dial numbers and up to (FAX-2820 and FAX-2920) different 50 manually dialled numbers in the same numbers. broadcast. ■...
  • Page 47: Checking Job Status

    Chapter 3 Checking job status Cancelling a scheduled job Check which jobs are still waiting in the You can cancel a fax job that is stored and memory to be sent. (If there are no jobs, the waiting in the memory. LCD shows No Jobs Waiting .) Press Menu/Set, 2, 6.
  • Page 48: Advanced Sending Operations

    Setup Send Advanced sending Composing your own comments You can set up two comments of your own. operations If it is not illuminated in green, press Composing the electronic (Fax). Cover Page Press Menu/Set, 2, 2, 8. The Cover Page is sent to the receiving party’s machine.
  • Page 49: Send A Cover Page For All Faxes

    Chapter 3 Press ▲ or ▼ to select one of the Using a printed cover page standard or your own comments. If you prefer to use a printed cover page that Press Menu/Set. you can write on, you can print the sample page and attach it to your fax.
  • Page 50: Delayed Fax

    Setup Send Delayed Fax Delayed Batch Transmission During the day you can store up to 50 faxes Before sending the delayed faxes, your in the memory to be sent within 24 hours. machine will help you economize by sorting These faxes will be sent at the time of day you all the faxes in the memory by destination and enter in Step 4.
  • Page 51: Setup For Polled Transmit (Standard)

    Chapter 3 Setup for Polled Transmit Note (Standard) ■ If you press 1 in Step 4, the document remains in the ADF until your machine is Polled Transmit is when you set up the polled. If you want to use the ADF before machine to wait with a document so another the polled transmission occurs, you must fax machine can retrieve it.
  • Page 52: Setup For Polled Transmit With Secure Code

    3-8.) ■ You can use Secure Polling only with If it is not illuminated in green, press another Brother fax machine. (Fax). Load your document Press Menu/Set, 2, 2, 6. 6.Polled TX Press ▲...
  • Page 53: Setup Receive

    Setup Receive Basic receiving operations Choosing the Receive Mode There are four different Receive Modes for your machine. You can choose the mode that best suits your needs. How it works When to use it The machine automatically For dedicated fax lines. Fax Only answers every call as a fax.
  • Page 54: To Select Or Change Your Receive Mode

    Setup Receive To select or change your Receive Setting the Ring Delay Mode The Ring Delay sets the number of times the Press Menu/Set, 0, 1. machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or 1.Receive Mode extension phones on the same line as the machine or subscribe to the BT Call Sign...
  • Page 55: Setting The F/T Ring Time (Fax/Tel Mode Only)

    Chapter 4 Setting the F/T Ring Time Fax Detect (Fax/Tel mode only) When you use this feature, you don’t have to press Start or the Fax Receive Code If you set the Receive Mode to Fax/Tel , when you answer a fax call. Selecting On you’ll need to decide how long the machine allows the machine to receive fax calls will signal you with its special...
  • Page 56: Printing A Reduced Incoming Fax (Auto Reduction)

    Setup Receive Advanced receiving Printing a reduced incoming fax (Auto Reduction) operations If you choose On , the machine automatically reduces an incoming fax to fit on one page of Printing a fax from the Letter or A4 size paper. The machine memory calculates the reduction ratio by using the page size of the document and your Paper...
  • Page 57: Reception Into Memory

    Chapter 4 Reception into memory Polling As soon as the paper tray becomes empty Polling is the process of retrieving faxes from during fax reception, the screen will display another fax machine. You can use your No Paper Fed ; please put some paper in machine to 'poll' other machines.
  • Page 58: Secure Polling

    You can set up only one Delayed Polling. Press Start. The LCD shows Dialing . Note You can use Secure Polling only with another Brother fax machine. Anyone who polls to receive a fax must enter the polling secure code. 4 - 6...
  • Page 59: Sequential Polling

    Chapter 4 Sequential Polling Note The machine can request documents from ■ Press Stop/Exit while the machine is several fax machines in a single operation. dialling to cancel the polling process. You just specify several destinations in Step ■ To cancel all sequential polling receive 5.
  • Page 60: Quick-Dial Numbers And Dialling Options

    (FAX-2820 and FAX-2920) fax or phone One-Touch number. numbers for automatic dialling. To access —OR— numbers 11 to 20 (FAX-2820 and FAX-2920), hold down Shift as you press the One-Touch Press Stop/Exit. key. The LCD shows the name, if you stored it, or the number.
  • Page 61: Storing Speed-Dial Numbers

    Chapter 5 Storing Speed-Dial numbers Changing One-Touch / Speed-Dial numbers You can store Speed-Dial numbers, so that when you dial you will only have to press a If you try to store a One-Touch or Speed-Dial few keys (Search/Speed Dial, #, the number where a number has already been three-digit number, and Start).
  • Page 62: Setting Up Groups For Broadcasting

    Use the dial pad and the chart on page you can assign up to 219 (FAX-2820 and B-10 to enter a name for the Group. FAX-2920) and 209 (MFC-7225N) numbers Press Menu/Set. to one large Group. (See Storing One-Touch numbers on page (For example, type NEW CLIENTS ).
  • Page 63: Dialling Options

    Chapter 5 Dialling options Pause Press Redial/Pause to insert a 3.5-second Access codes and credit card pause between numbers. If you are dialling numbers overseas, you can press Redial/Pause as many times as needed to increase the length of the pause. Sometimes you may want to choose from several long distance carriers when you make a call.
  • Page 64: Remote Fax Options

    You can only use one remote fax option at before the fax is forwarded or a problem at a time: the receiving machine. The FAX-2920 and Fax Forwarding—OR—Fax Storage— MFC-7225N can store faxes up to 4 days if OR—PC FAX Receive*—OR—Off.
  • Page 65: Pc Fax Receive (Mfc-7225N Only)

    Chapter 6 PC Fax Receive Note (MFC-7225N only) ■ When Backup Print is off, your fax messages are automatically erased from If you turn on the PC Fax Receive feature your machine’s memory when they have your machine will store your received fax in been successfully sent your PC.
  • Page 66: Turning Off Remote Fax Options

    Remote Fax Options Turning off Remote Fax Changing Remote Fax Options Options If received faxes are left in your machine’s Press Menu/Set, 2, 5, 1. memory when you change the remote fax option the LCD will ask you the following 1.Forward/Store question: Press ▲...
  • Page 67: Setting Your Remote Access Code

    Chapter 6 Remote Retrieval Setting your Remote Access Code You can call your machine from any touch tone telephone or fax machine, then use the The remote access code lets you access the Remote Access Code and remote commands Remote Retrieval features when you are to retrieve fax messages.
  • Page 68: Remote Commands

    Remote Fax Options Remote commands Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by ), the system will give two short beeps and you must enter a remote command. Remote commands Operation details Change the Fax Forwarding or...
  • Page 69: Retrieving Fax Messages

    Chapter 6 Retrieving fax messages Changing your Fax Forwarding number You can call your machine from any touch tone phone and have your fax messages sent You can change the default setting of your fax to a fax machine. forwarding number from another telephone or fax machine using touch tone.
  • Page 70: Printing Reports

    Printing reports Fax settings and Customizing the Transmission Verification activity Report You need to set up the Transmission You can use the Transmission Report as Verification Report and Journal Period in the proof that you sent a fax. This report lists the menu table.
  • Page 71: Setting The Journal Period

    If you select 6, 12, 24 hours, 2 or 7 days, You can print an accessories order form the machine will print the report at the to fill out and send to your Brother selected time and then erase all jobs from dealer.
  • Page 72: Making Copies

    1 in 1 copy using A4 size (See Setting the Mode Timer (FAX-2820 and paper. The printable area changes with the FAX-2920 only) on page 2-4 or See Setting paper size. the Mode Timer (MFC-7225N only) on page 2-4.)
  • Page 73: Making Multiple Copies

    60 seconds after it finishes copying, or if the Mode Timer returns the machine to Stop copying Fax mode. (See Setting the Mode Timer (FAX-2820 and FAX-2920 only) on page To stop copying, press Stop/Exit. 2-4 or See Setting the Mode Timer (MFC-7225N only) on page 2-4.) ■...
  • Page 74: Changing The Temporary Copy Settings

    Making copies Changing the temporary copy settings Use the Options key to quickly set the following copy settings temporarily for the next copy. Press Menu Selections Options Page select select 50% / 70% / 78% / 83% / Enlarge/Reduce 85% / 91% / 94% / 97% / 100% / 104% / 141% / 200% / Custom(50-200%) / Auto Quality...
  • Page 75: Enlarging Or Reducing The Image Copied

    Chapter 8 Press ▲ or ▼ to select the enlargement Enlarging or reducing the image or reduction ratio you want. copied Press Menu/Set. You can select the following enlargement or reduction ratios. —OR— Auto automatically calculates the reduction Use the dial pad to enter an ratio for the paper size set for the machine enlargement or reduction ratio from 50% (Menu/Set, 1, 3).
  • Page 76: Quality

    Making copies Quality Sorting copies using the ADF You can select the copy quality. The default You can sort multiple copies. Pages will be setting is Auto . stacked in the order (1, 2, 3), (1, 2, 3) and so on. Suitable for documents that Auto contain both text and...
  • Page 77: Making N In 1 Copies

    Chapter 8 Making N in 1 copies (Page Layout) When using the ADF, place the document face down in the direction shown below. You can reduce the amount of copies by using the N in 1 copy feature. This allows you 2 in 1 (P) to copy two or four pages onto one page, allowing you to save paper.
  • Page 78: Changing The Default Copy Settings

    Making copies Changing the default Out of Memory copy settings message You can save the quality and contrast If the memory becomes full while you are settings you use most often by setting them making copies, the LCD message will guide as default.
  • Page 79: Software And Network Features (Mfc-7225N Only)

    (See Chapter 3 in the Software User’s Guide on the CD-ROM.) ■ Using Remote Setup (See Chapter 4 in the Software User’s Guide on the CD-ROM.) ■ Using Brother PC-FAX software (See Chapter 5 in the Software User’s Guide on the CD-ROM.) ■ ® Using your machine with a Macintosh (See Chapter 7 in the Software User’s Guide on the CD-ROM.)
  • Page 80: Important Information

    Program is to promote the development and popularization of energy-efficient office equipment. Laser Diode ® As an E Partner, Brother Industries, NERGY Wave length: 770 - 810 nm Ltd. has determined that this product meets the ® guidelines for energy efficiency.
  • Page 81: Important Safety Instructions

    Unplug this product from the power socket Do not place this product on an unstable and refer all servicing to Brother Authorized cart, stand, or table. The product may fall, Service Personnel under the following causing serious damage to the product.
  • Page 82: Trademarks

    Trademarks surges, we recommend the use of a power protection device (Surge Protector). The Brother logo is a registered trademark of Brother Industries, Ltd. To reduce the risk of fire, electric shock and Brother is a registered trademark of Brother injury to people, note the following: Industries, Ltd.
  • Page 83: Troubleshooting And Routine Maintenance

    As with any sophisticated office product, errors may occur. If this happens, your machine identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
  • Page 84 See BT Call Sign (For U.K. Only) on page A-1. Mode from Manual to another mode. The fuser unit is too hot. (For FAX-2920 and MFC-7225N) Unit is too Hot Turn off the machine’s power switch, and check the The fuser unit is too cold.
  • Page 85 —OR— Clear the faxes from the memory. (See Out of Memory message on page 8-7.) (Printing operation in process (FAX-2920 and MFC-7225N only)) Reduce print resolution. (For details Advanced tab in the Software User’s Guide on the CD-ROM (MFC-7225N only).)
  • Page 86 Troubleshooting and routine maintenance ERROR MESSAGES ERROR MESSAGE CAUSE ACTION The machine has a mechanical (For FAX-2920 and MFC-7225N) Unable to Init. (Initialize) problem. Turn off the machine's power switch and then on again. If the error message continues leave the...
  • Page 87: Checking If The Machine Has Faxes In Its Memory

    PC-FAX Receiving on the PC. (For there are faxes in the machine’s details about PC Fax Receive, see memory. Using Brother PC-Fax Software in the Software User’s Guide on the Note CD-ROM.) You can transfer the Fax Journal report to...
  • Page 88: Document Jams

    Troubleshooting and routine maintenance Document jams Paper jams If the document is jammed, follow the steps To clear paper jams, please follow the steps below. in this section. Documents can jam if they are not inserted or fed properly, or if they are too long. Follow the WARNING steps below to clear a document jam.
  • Page 89 Chapter 11 Open the front cover. Put the drum unit and toner cartridge assembly back into the machine. Pull out the drum unit and toner cartridge assembly. The jammed paper Close the front cover. may be pulled out with the toner cartridge and drum unit assembly, or this may release the paper so you can pull it out of drum unit or the paper tray...
  • Page 90: Paper Is Jammed At The Back Of The Machine

    Troubleshooting and routine maintenance Paper is jammed at the back of the Pull the tab toward you to open the rear chute cover. machine Open the front cover. Pull the jammed paper out of the fuser unit. If the jammed paper cannot be Pull out the drum unit and toner pulled out easily, push down the blue tab cartridge assembly.
  • Page 91: Paper Is Jammed Inside The Drum Unit And Toner Cartridge Assembly

    Chapter 11 Paper is jammed inside the drum unit Put the toner cartridge back into the drum unit until you hear it lock into place. and toner cartridge assembly If you put it in properly, the lock lever will Open the front cover. lift automatically.
  • Page 92: If You Are Having Difficulty With Your Machine

    If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your machine. Check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. DIFFICULTY...
  • Page 93 For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
  • Page 94 • Check to see if the LCD is showing an error message. (See Error messages on page 11-1.) —OR— • The machine is online. Click Start and then Printers and Faxes. Right-click ‘Brother MFC-7225N’. Make sure that “Use Printer Offline” is unchecked. The machine prints unexpectedly (For FAX-2920 and MFC-7225N) or it prints garbage.
  • Page 95 Chapter 11 DIFFICULTY SUGGESTIONS Scanning Difficulties (MFC-7225N only) TWAIN errors appear while Make sure the Brother TWAIN driver is selected as the primary source. In ® scanning. PaperPort , click Scan in the File menu and select the Brother TWAIN driver.
  • Page 96 Troubleshooting and routine maintenance DIFFICULTY SUGGESTIONS Print Quality Difficulties Printed pages are curled. Low quality thin or thick paper can cause this problem. Make sure you select the Paper Type that suits the media type you use. (See About paper on page 1-8.) Printed pages are smeared.
  • Page 97: Improving The Print Quality

    Chapter 11 Improving the print quality Examples of poor print quality Recommendation Check the machine’s environment. Conditions such as humidity, high temperatures, and so on may cause this print fault. (See Choosing a location on ABCDEFGH CDEF abcdefghijk defg page 1-2.) A B C D a b c d e b c d...
  • Page 98: Cleaning The Drum Unit

    Troubleshooting and routine maintenance Examples of poor print quality Recommendation Cleaning the drum unit Dust, paper powder, glue, and so on may stick to the surface of the photosensitive 78.5 mm drum (OPC) and cause black or white spots to appear on printed documents. 78.5 mm Make a few copies of a blank, white sheet of paper.
  • Page 99 The fixing unit may be smudged. Call Brother or your dealer for service. You may clear the problem by wiping the laser scanner window with a soft cloth.
  • Page 100 Troubleshooting and routine maintenance Examples of poor print quality Recommendation Check the paper type and quality. High temperatures and high humidity will cause paper to curl. If you don’t use the machine very often, the paper may have been in the paper tray too long.
  • Page 101: Compatibility

    14400 bps. Close the front cover. ■ High sets the modem speed at 33600 bps Remove the ADF document output (FAX-2920 and MFC 7225N only). support. ■ When you change the Compatibility to Basic , the ECM feature is not available.
  • Page 102: Routine Maintenance

    Troubleshooting and routine maintenance Routine maintenance Pack the drum unit and toner cartridge assembly, AC power cord, telephone line cord, ADF document output support flap and printed materials in the original CAUTION carton as shown below: The drum unit contains toner, so handle it carefully.
  • Page 103: Cleaning The Scanner

    Chapter 11 Wipe the outside of the machine with a Cleaning the scanner soft cloth to remove dust. Turn off the machine’s power switch. Lift the control panel cover. Moisten a small clean soft, lint-free cloth with isopropyl alcohol and carefully remove dirt from the glass cover and the white bar above it.
  • Page 104: Cleaning The Laser Scanner Window

    Troubleshooting and routine maintenance Cleaning the laser scanner CAUTION window To prevent damage to the machine from static electricity, do not touch the CAUTION electrodes shown below. ■ Do not use isopropyl alcohol to clean the laser scanner window. ■ Do not touch the laser scanner window with your fingers.
  • Page 105: Cleaning The Corona Wire

    Chapter 11 Cleaning the corona wire Replacing the toner cartridge (TN-2000) We recommend placing the drum unit and toner cartridge assembly on a cloth or a large The toner cartridge can print up to 2,500 piece of disposable paper to avoid spilling pages.
  • Page 106: How To Replace The Toner Cartridge

    Troubleshooting and routine maintenance How to replace the toner Hold down the lock lever on the left and pull the toner cartridge out of the drum cartridge unit. WARNING Just after you use the machine, some internal parts of the machine will be extremely HOT! Never touch the shaded parts shown in the illustration.
  • Page 107 CAUTION toner evenly inside the cartridge. ■ Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with genuine Brother branded toner cartridges (TN-2000).
  • Page 108: Replacing The Drum Unit (Dr-2000)

    Troubleshooting and routine maintenance Clean the primary corona wire inside the Replacing the drum unit drum unit by gently sliding the blue tab (DR-2000) from right to left several times. Return the blue tab to the Home position ( ▼ ) The machine uses a drum unit to create print before reinstalling the drum unit and images on paper.
  • Page 109 Chapter 11 Hold down the lock lever on the left and pull the toner cartridge out of the drum WARNING unit. Just after you have used the machine, some internal parts of the machine are extremely HOT! So please be careful. Open the front cover and pull out the Note drum unit and toner cartridge assembly.
  • Page 110: Machine Information

    Press Options. You can view the machine’s serial number on the LCD. Replace Drum? 1.Yes 2.No For FAX-2820 and FAX-2920, press To confirm you are installing a new Menu/Set, 4, 1. drum, press 1. —OR— When the LCD shows Accepted , close For MFC-7225N, press Menu/Set, 6, 1.
  • Page 111: Checking The Drum Life

    Chapter 11 Checking the Drum Life You can view the machine’s drum life on the LCD. For FAX-2820 and FAX-2920, press Menu/Set, 4, 3. —OR— For MFC-7225N, press Menu/Set, 6, 3. 3.Drum Life Remaining:XXX% Press Stop/Exit. 11 - 29...
  • Page 112: Telephone Services

    Appendix A Telephone services To enable the machine to work with BT Call Sign (Only with your external phone) BT Call Sign (For U.K. Only) Press Menu/Set, 2, 0, 2. This machine feature lets you use the BT Call The screen displays the current setting Sign subscriber service which allows you to of this feature.
  • Page 113: Advanced Receiving Operations

    Advanced receiving Using a cordless external handset operations If the base unit of the cordless telephone is Operation from extension connected (see page A-3) and you typically carry the cordless handset elsewhere, it is telephones easier to answer calls during the Ring Delay. If you answer a fax call on an extension, or an external telephone that is correctly connected to the machine, you can make your machine...
  • Page 114: Changing The Remote Codes

    Appendix A Connecting an external Changing the remote codes device to your machine If you want to use Remote Activation, you have to turn on the remote codes. The preset Fax Receive Code is 51. The preset Connecting an external Telephone Answer Code is #51.
  • Page 115: Connections

    The TAD must answer within four rings (the Connections recommended setting is two rings). The The external TAD must be connected as machine cannot hear CNG tones until the shown in the previous illustration. TAD has answered the call, and with four rings there are only 8 to 10 seconds of CNG Set your external TAD to one or two tones left for the fax “handshake”.
  • Page 116: Using Extension Telephones (For U.k. Only

    Appendix A Using extension telephones EXTENSION EXTENSION MASTER SOCKET SOCKET SOCKET (For U.K. only) INCOMING LINE It may be that your premises are already wired with parallel extension telephones, or you intend to add extension telephones to your line, in addition to your machine. While the simplest arrangement is straightforward INADVISABLE CONNECTION OF EXTENSION SOCKETS parallel connection, there are some reasons...
  • Page 117: Multi-Line Connections (Pbx

    Multi-line connections (PBX) Custom features on your phone line Most offices use a central telephone system. While it is often relatively simple to connect If you have Voice Mail, Call Waiting, Call the machine to a key system or a PBX Waiting/Caller ID, RingMaster, an answering (Private Branch Exchange), we suggest that service, an alarm system or other custom...
  • Page 118: On-Screen Programming

    Appendix B On-screen Memory storage programming If there is a power failure, you will not lose your menu settings because they are stored Your machine is designed to be easy to use permanently. Temporary settings (such as with LCD on-screen programming using the Contrast, Overseas Mode, and so on) will be navigation keys.
  • Page 119: Navigation Keys

    Navigation keys You can scroll more quickly through each menu level by pressing the arrow for the direction you want: ▲ or ▼ . Select an option by pressing Menu/Set when that option appears on the LCD. The LCD will then show the next menu level. Press ▲...
  • Page 120 Sets the time to return to 1. General 1. Mode Timer 5 Mins Fax mode. 2 Mins Setup (FAX-2820 and 1 Min FAX-2920 only) 30 Secs 0 Sec — Sets the time to return to 1. Mode Timer 5 Mins Fax mode. 2 Mins...
  • Page 121 1. TX Lock except receiving faxes. (FAX-2820 only) Prohibits most operations 1. Mem except receiving faxes into Security the memory. (FAX-2920 and MFC-7225N only) Prohibits the settings for 2-11 2. Setting Date & Time, Station ID, Lock Quick-Dial and General Setup.
  • Page 122 Appendix B Select & Set Select & Set to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page Reduces the size of 2. Fax 1. Setup 5. Auto incoming faxes. Receive Reduction (Continued) (In Fax mode Automatically stores any 6.
  • Page 123 Select & Set Select & Set to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page Automatically sends a 3-10 2. Fax 2. Setup Send 7. Coverpg Cover Page you have Setup (Continued) (In Fax mode programmed. Next Fax:On only) Next Fax:Off (Continued)
  • Page 124 Basic (For FAX-2820) Adjust the Equalization for 11-19 1. Compatibility High transmission problems. Normal (For FAX-2920 Basic and MFC- 7225N) Use with BT Call Sign. 2. BT Call Sign On — Selects the Copy 3. Copy 1. Quality...
  • Page 125 Select & Set Select & Set to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page — Selects the emulation 4. Printer 1. Emulation Auto mode. Software HP LaserJet (MFC-7225N User’s BR-Script 3 only) Guide — Prints a list of the on the 2.
  • Page 126 2. Page Total FAX-2920) number of total pages the Copy Counter machine has printed Print* during its life. List/Fax (*FAX-2920 only) — — You can check the 11-29 3. Drum Life percentage of drum life that remains available. — —...
  • Page 127: Entering Text

    Entering Text Special characters and symbols Press , # or 0, and then press When you are setting certain menu move the cursor under the special character selections, such as the Station ID, you may or symbol you want. Then press Menu/Set to need to type text into the machine.
  • Page 128 A feature that enables your machine to Modified Read (MMR) and JBIG* redial the last fax number after five (*FAX-2920 and MFC-7225N only), if the minutes if the fax did not go through receiving machine has the same because the line was busy.
  • Page 129 Help list F/T Ring Time A printout of the complete Menu table that The length of time that the Brother you can use to program your machine machine rings (when the Receive Mode when you do not have the User’s Guide setting is Fax/Tel) to notify you to pick up with you.
  • Page 130 FAX-2820 and FAX-2920 only: Remote Retrieval Access You can store a second number on each The ability to access your machine key if you press Shift and the One-Touch remotely from a touch tone phone.
  • Page 131 TAD (telephone answering device) You can connect an external TAD to your machine. Telephone Answer Code (Fax/Tel mode only) When the machine answers a voice call, it pseudo/double-rings. You can pick up at an extension phone by pressing this code (# 5 1).
  • Page 132: Specifications

    Specifications Product description General Memory Capacity 8 MB (FAX-2820) 16 MB (FAX-2920) 32 MB (MFC-7225N) Automatic Document Feeder Up to 20 pages (ADF) Paper Tray 250 Sheets (80 g/m Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning 16 characters ×...
  • Page 133 Dimensions 374 mm 510 mm 363 mm Weight Without Drum/Toner Unit: 7.25 kg Noise Operating: 53 dB A or less Standby: 30 dB A or less Temperature Operating: 10 - 32.5°C Storage: 0 - 40°C Humidity Operating: 20 to 80% (without condensation) Storage: 10 to 90% (without condensation) S - 2...
  • Page 134: Print Media

    Specifications Print media Paper Input Paper Tray ■ Paper type: Plain paper, Recycled paper or Transparencies ■ Paper size: A4, Letter, Executive, A5, A6, B5 and B6 For more details, see About paper starting on page 1-8. ■ Paper Weight: 60 - 105 g/m ■...
  • Page 135: Fax

    / 500 pages (FAX-2920 and MFC-7225N) “Pages” refers to the “Brother Standard Chart No. 1” (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice. "Pages" refers to the "ITU-T Test Chart #1" (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice.
  • Page 136: Scanner (Mfc-7225N Only

    Normal printing mode Economy printing mode (save toner usage) Print Speed up to 14 pages/minute A4 size (FAX-2920) up to 20 pages/minute (A4 size) (MFC-7225N) * Based on Brother standard pattern. Does not include the time it takes to feed the paper.
  • Page 137: Interfaces (Fax-2920 And Mfc-7225N Only

    Download the optional software from the Brother Web Site (FAX-2920 users only) You can download the Brother Printer Driver and PC-Fax software from the Brother Solutions Center so you can use your fax machine as a printer and send faxes from your PC.
  • Page 138: Computer Requirements (Fax-2920 And Mfc-7225N Only

    160 MB or greater NOTE: All registered trademarks referenced herein are the property of their respective companies. For the latest drivers, go to the Brother Solutions Center at http://solutions.brother.com/ Scanning is available for MFC-7225N only. ® Dedicated “Scan” key and direct Network Scanning (MFC-7225N) supported in Mac OS X 10.2.4 or greater.
  • Page 139: Consumable Items

    Consumable items Toner Cartridge Life (TN-2000) Standard Toner Cartridge: Up to 2,500 pages * *(when printing letter or A4 size paper at 5% print coverage) Note Toner life expectancy will vary depending upon the type of average print job. Drum Unit Life Expectancy Up to 12,000 pages (DR-2000) Note...
  • Page 140: Network (Lan) (Mfc-7225N Only

    Specifications Network (LAN) (MFC-7225N only) You can connect your MFC to a network for Network Printing, Network Scanning and PC Fax Send. Also included is the Brother BRAdmin Professional Network Management software. ® ® Support for Windows 98/98SE/Me/2000/XP/Windows NT Workstation Version 4.0 ®...
  • Page 141: Optional External Wireless Print/Scan Server (Nc-2200W) (Mfc-7225N Only

    Optional External Wireless Print/Scan Server (NC-2200w) (MFC-7225N only) NC-2200w External Wireless Connecting the optional External Wireless Print/Scan Server Print/Scan Server (Optional) (NC-2200w) to the USB port of your MFC will allow you to print and scan over a wireless network. Network types IEEE 802.11b wireless LAN ®...
  • Page 142 Index Cover page custom comments ........3-9 Access codes, storing and dialing ... 5-4 for all faxes .........3-10 ADF (automatic document feeder) ..1-7 for next fax only ........3-9 ADF cover ..........11-6 printed form ........3-10 Answering machine (TAD) ......A-3 Credit card numbers ........5-4 connecting ..........A-4 Custom telephone features on a single line Automatic...
  • Page 143 HELP receiving ..........4-1 Help List ..........7-2 compatibility ........11-19 LCD messages ........B-1 Fax Forwarding ......... 6-1 using navigation keys ....... B-2 from extension phone ......A-2 Menu Table ........B-1, B-3 reducing to fit on paper ..... 4-4 retrieving from a remote site ..... 6-6 Ring Delay, setting ......
  • Page 144: Setting Up Groups For Broadcasting

    Index Reducing copies ...........8-4 Paper ..........1-8, S-3 incoming faxes ........4-4 Size ............2-5 Remote Retrieval ........6-4 size of document ........1-7 access code .........6-4 Type ............. 2-5 getting your faxes .........6-6 Phone line Reports ............7-1 connections ..........A-4 Fax Journal ...........7-2 difficulties .........
  • Page 145 Troubleshooting ........11-1 document jam ........11-6 error messages on LCD ..... 11-1 if you are having difficulty incoming calls ........ 11-11 paper handling ......11-13 phone line ........11-19 printer difficulties ......11-12 printing .......... 11-10 paper jam ........... 11-6 Volume, setting ........
  • Page 146: Remote Retrieval Access Card

    Remote Retrieval Access card If you plan to receive fax messages while away from your machine, carrying the Remote Retrieval Access Card printed below will serve as a convenient reminder of the retrieval procedures. Simply cut out the card and fold it to fit your wallet or organizer. Keeping it handy will help you derive the full benefit of your machine’s Fax Forwarding, and Remote Retrieval features.
  • Page 147 Fold Fold R - 2...
  • Page 148 This machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support machines purchased in their own countries. UK/IRE/SAF...

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