Intermec CV60 User Manual page 69

Chapter 5 — Upgrading, Troubleshooting, and Cleaning the CV60
Problems With Wireless Connectivity
Problem
The network connection icon is in the
taskbar, but the host computer is not
receiving any data from the CV60.
The CV60 is connected to the
Intermec Application Server or host
computer and you move to a new site
to collect data. You do not appear to
be connected to the network.
The CV60 is not communicating with
the access point.
58 CV60 Vehicle Mount Computer With Windows XP/XPE User's Manual
Solution
In a UDP Plus network, there may be a problem with
the connection between the Intermec Application Server
and the host computer. Check with your network
administrator or see the user's manual for the Intermec
Application Server.
In a TCP/IP network, there may be a problem with the
access point and the host computer. Check with your
network administrator or use your access point user's
manual.
You may have gone out of range of an access point. Try
moving closer to an access point or to a different
location to reestablish communications. Once you are in
range again, the network connection icon appears again.
Any data you collected while out of range is transmitted
over the network.
Try these possible solutions in order:
• The CV60 is not connected to the access point.
Make sure the access point is turned on and
operating. You may also be using the CV60 out of
range of an access point. Try moving closer to an
access point to reestablish communications.
• There may be a problem with the host computer, a
problem with the connection between the Intermec
Application Server and the host computer, or a
problem with the connection between the access
point and the host computer. Check with your
network administrator to make sure the host is
running and allowing users to login to the system.
• Make sure the CV60 is configured correctly for your
network. The radio parameters on the CV60 must
match the values set for all access points the CV60
may communicate with. For help, see
802.11 Radio Communications" on page
• The radio initialization process may have failed on
the 802.11 radio. Reset the CV60.
If you have tried these possible solutions and nothing
happens, you may have a defective radio card. For help,
contact your local Intermec service representative.
"Setting Up
28.