Intermec CV60 User Manual page 68

Problems While Configuring Security
Problem
The CV60 indicates that it is not
authenticated.
The CV60 indicates that it is
authenticated, but does not
communicate with the host.
You are setting up multiple access
points in a network, with different
SSIDs, and the connection fails.
You are using static WEP keys and
you have a strong connection to the
access point, but you cannot
communicate with it.
CV60 Vehicle Mount Computer With Windows XP/XPE User's Manual
Chapter 5 — Upgrading, Troubleshooting, and Cleaning the CV60
Solution
Make sure that:
• the CV60 IP address, host IP address, subnet mask,
and default router are properly configured for your
network.
• the Username and Password parameters on the CV60
match the username and password on the
authentication server. You may need to re-enter the
password on both the CV60 and the authentication
server.
• on your authentication server, the user and group are
allowed and the group policy is allowed to log in to
the server. For help, see the documentation that
shipped with your authentication server software.
• the IP address and secret key for your access point
must match the IP address and secret key on your
authentication server. You may need to re-enter the
IP address and secret key on both your access point
and authentication server.
• your authentication server is active and that it can
communicate with your access point.
Make sure that the CV60 IP address, host IP address,
subnet mask, and default router are properly configured
for your network.
The CV60 does not save WEP key values when you
change the SSID. Reenter the WEP key value after you
change the SSID and save your changes. You should
now be able to connect to the different access points.
Make sure you are using the correct static WEP key.
Sometimes you can see the strong signal strength and
that security is enabled even with the WEP key set
incorrectly.
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