Intermec CK31 User Manual page 133

Chapter 5 — Troubleshooting and Maintaining the CK31
Problems While Operating the CK31 (continued)
Problem
The CK31 appears to be locked
up and you cannot enter data.
The Backup Battery Very Low
dialog box appears.
116
Solution
Wait at least 10 seconds and try again. If the CK31
•
is still connecting to the Intermec Application Server
or the host, it ignores any input from the keypad or
scanner.
Press I to turn off the CK31 and then press I again
•
to turn on the CK31.
Press and hold I for five seconds to warm boot the
•
CK31.
Perform a cold boot on the CK31. For help, see
•
"Cold Booting the CK31" on page 125.
Try reloading the firmware. For help, see
•
"Upgrading Your CK31" on page 92.
If the CK31 will not boot or reset, contact your local
•
Intermec service representative for help.
Click the X to close the dialog box. This dialog box
continues to appear until the backup battery is fully
charged. You must install a fully charged main battery
or place the CK31 into a charger. The backup battery
will fully charge in about 15 minutes.
Do not swap the main battery until this dialog box
stops appearing.
If the Backup Battery Very Low dialog box continues
to appear for more than 15 minutes, make sure that
the backup battery is charging. Follow the
instructions in "Battery Information" on page 98. If
the Supercap Flag field on the battery information
screen does not display Charging, you may need to
send the CK31 to Intermec to replace the backup
battery. For help, contact Product Support as
described on page 114.
You may also insert a fully charged main battery into
the CK31 and allow the backup battery to charge
overnight. In the morning, if the main battery is in
good condition and can run the CK31, cold boot the
CK31. The Backup Battery Very Low dialog box
should not appear. If it does, contact Product
Support.
CK31 Handheld Computer User's Manual