Led Color Guide For Shoretel 560 Custom Keys; Answering A Monitored Extension's Call - ShoreTel 530 User Manual

Both the ShoreTel 530 and ShoreTel 560 phones display icons in the
monitored extension's label area to help you determine the operational status
of your monitored extension. See page -7 for a guide to these icons.

LED Color Guide for ShoreTel 560 Custom Keys

Your ShoreTel 560 phone also provides color cues to help you determine the
operational status as follows:
Steady Green - in use by you
Blinking Green - on hold or call parked
Steady Red - in use by owner
Blinking Red - incoming call, owner on a call
Steady Orange - extension's call handling set to Do Not Disturb mode
Blinking Orange - incoming call

Answering a Monitored Extension's Call

In addition to the visual cues the monitored extension's icons and custom key
LED provide, you'll also hear a different ring when a call comes in, and if
you're on a call, you'll hear a higher pitched call waiting tone. If you don't
want to be disturbed by the ringing, you can define and set a call handling
mode to suppress ringing without forwarding your calls (using the Custom
option). See "Changing Call Handling Mode and Forwarding" on page -20 for
more information.
An incoming call for a monitored extension appears on your phone like this:
You can pick up the call while it is ringing by pressing the Answer soft key, or
you can send it to the monitored extension's voice mail by pressing To VM.
You can also answer a call after the owner of the monitored extension has put
it on hold by pressing the Pickup soft key.
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