Getting Warranty Service - Intergraph Intense 3D Pro 3400 Installation Manual

16
Telephone
To get customer support by telephone:
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In the United States, call 1-800-633-7248 between the hours of
7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday
(except holidays).
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Outside the United States, contact your local Intergraph Computer
Systems subsidiary or distributor.
Have the following information available when you call:
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Product name (Intense 3D Pro 3400).
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Your computer's vendor.
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Your computer's model number, or its system board vendor and
chip set.
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Your computer's BIOS manufacturer and version number.
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Your name and telephone number.
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A brief description of the question or problem.

Getting Warranty Service

Contact the original place of purchase to get warranty service for your
Intense 3D Pro 3400 card. If your warranty period has expired, you
may still be eligible for warranty service from Intergraph Computer
Systems. Refer to the warranty statement at the beginning of this
document for details.
To get warranty service for Intense 3D Pro 3400:
1. Call the Customer Response Center at 1-800-633-7248. Tell the
operator you want to return an Intense 3D Pro 3400 card for
service, and give the operator the serial number found on the card.
The operator will give you a Returned Goods Authorization
(RGA) number. The operator will also submit your service
request to the Warranty Administrator, who will call you back as
soon as possible.
2. When the Warranty Administrator calls, choose one of the
following service options:
Return the card to Intergraph Computer Systems for repair or
replacement. Intergraph Computer Systems will send you a
new or repaired card as soon as possible.