Dish Network DP512 User Manual page 106

Chapter 4
Reference
Message Number
074
078, 079, 080
093
Using the Remote Control
What Is Happening
You cannot find the remote control.
When you press a button on the remote
control, the receiver does not do what you
expect.
Your (optional) IR/UHF Pro remote control
does not work well from far away.
Page 100
Possible Reason
• The receiver gives you three
chances to enter the correct
password. If you fail to do so, the
receiver "times out" and will not
allow you to try again for several
minutes.
• You may not have connected the
receiver to an active telephone
line. Or, the telephone line may
be defective.
• Maybe the receiver is connected
to a DSL (Digital Subscriber
Line) phone line.
• You may have set up the receiver
to reset itself back to the "factory
defaults," that is, the settings it
had when it was shipped from the
factory.
Possible Reason
• N/A
• The remote control may be missing
batteries, the batteries may be
incorrectly placed in the remote, or the
batteries may be weak or dead.
• You may be using the wrong remote
control (IR only or IR/UHF Pro) for the
TV you are trying to operate.
• You may be experiencing interference
from objects near your receiver antenna.
What to Do
• Wait a few minutes and then try again to enter the password.
Note: The "time out" feature is designed to prevent someone
from trying password after password until he or she happens to
guess the right one and so gains unauthorized access to the
receiver.
• Connect the receiver to an active telephone line.
Make sure that the telephone line to which you connect the
receiver is working properly.
Note: To be able to order pay per view programs, you must
keep the receiver connected to an active telephone line at all
times. If your setup includes more than one receiver, this applies
to each receiver. The receiver uses the telephone line to make
toll-free calls, usually in the middle of the night, to send
information to the Customer Service Center.
• Install a DSL filter between the receiver and the telephone
wall jack.
• If you want to reset the receiver to its factory default settings,
select the Yes option. If not, select the No option.
• Use the receiver front panel Control
Buttons to control the receiver until
you find the remote. If the remote
control is permanently lost or too
damaged to use, call the Service Center
to order a replacement.
• If the batteries are missing or dead,
insert fresh AAA-size batteries.
If the remote has fresh batteries, check
whether they are placed according to the
label diagram. If not, remove them and
place correctly.
• Make sure you are using an IR remote to
control a nearby TV or UHF Pro remote
to control the receiver in another room.
• Make sure the UHF antenna is
connected to the receiver and not
touching anything else.
• Vary the tilt angle of the receiver's UHF
antenna. Locate the UHF antenna tip
away from other electronics equipment
or metal surfaces, even if separated by
wooden shelving.
• Move the receiver to different locations.
For best results, place the receiver as
high as possible, above all other
equipment in your entertainment center.
• Place the UHF antenna outside the
entertainment center by using a coaxial
cable to connect it to the receiver.
What to Do