Dish Network Hopper Sling User Manual
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Dish Network Hopper Sling User Manual

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  • Page 1 WHOLE-HOME DVR USER GUIDE...

  • Page 2: For Your Safety

    Englewood, Colorado 80112. Part Number: 198699 DISH and DISH Network are registered trademarks of DISH Network L.L.C. For information about DISH Network, please visit our website at www.dish.com. We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the registered owners.

  • Page 3: Table Of Contents

    913.book Page i Tuesday, January 15, 2013 4:57 PM Important Safety Instructions ......vii Introduction ............1 ..............2 ELCOME ........2 OW TO SE THIS UIDE DISH A ........4 BOUT CCOUNT TV N ............5 ATCHING ..........7 DDITIONAL ERVICES TV R .......7 BOUT ATELLITE ECEPTION ONNECT TO A HONE...
  • Page 4 913.book Page ii Tuesday, January 15, 2013 4:57 PM Table of Contents .........26 SING THE SCREEN ENUS ..........27 SING IELDS ................28 ...............28 UESTIONS TV Basics ............29 ..........30 HANGING HANNELS ........30 SING THE ROGRAM UIDE ........32 SING THE ROWSE ANNER ....32 SING HEMES AND REDICTIVE...
  • Page 5 913.book Page iii Tuesday, January 15, 2013 4:57 PM Table of Contents Parental Controls ..........47 ? ....48 HAT ARE OCKS AND ESTRICTIONS .....49 REATING OR HANGING A ASSWORD ..49 OPYING OCKS FROM OPPER TO A ..50 REATING OR HANGING ATINGS ESTRICTIONS ....53 REATING OR...
  • Page 6 913.book Page iv Tuesday, January 15, 2013 4:57 PM Table of Contents & R ™ T ....72 ETTING ECORD IMER ......73 HANGING OR ELETING A IMER ................73 ...............74 UESTIONS Hopper Extras ...........75 ’ .............76 XM® S ........76 IRIUS ATELLITE ADIO SRS®...
  • Page 7 913.book Page v Tuesday, January 15, 2013 4:57 PM Table of Contents Reference ............103 ........104 ROUBLESHOOTING ABLES ......115 EMOTE ONTROL EVICE ODES Appendix ............117 ..........118 IMITED ARRANTY .....120 ESIDENTIAL USTOMER GREEMENT FCC C ..........128 OMPLIANCE Index ..............129 Inside Back Cover to Record Codes & Settings...
  • Page 8 913.book Page vi Tuesday, January 15, 2013 4:57 PM Table of Contents...

  • Page 9: Important Safety Instructions

    913.book Page vii Tuesday, January 15, 2013 4:57 PM Important Safety Instructions Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
  • Page 10 913.book Page viii Tuesday, January 15, 2013 4:57 PM Safety Apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus. Also, no sources of flame, such as lit candles, shall be placed on the apparatus.

  • Page 11: Introduction

    913.book Page 1 Tuesday, January 15, 2013 4:57 PM Introduction Introduction and Welcome to DISH! What you’ll find in this chapter: • ELCOME • OW TO SE THIS UIDE • DISH A BOUT CCOUNT • TV N ATCHING • DDITIONAL ERVICES •...

  • Page 12: Welcome

    913.book Page 2 Tuesday, January 15, 2013 4:57 PM Chapter 1 Welcome ELCOME Thanks for choosing DISH®. You are about to experience the excitement and convenience of our Direct Broadcast Satellite (DBS) service, which delivers the very best picture and sound quality. DISH consistently provides the latest products and satellite services—with high performance, ease of operation, and a wide variety of entertainment options.
  • Page 13 913.book Page 3 Tuesday, January 15, 2013 4:57 PM Introduction How to Use this User Guide • Chapter 10: Hopper Extras contains instructions for programming your remote to control your Hopper with Sling HD DVR and equipment like a TV or DVD player. •...

  • Page 14: About Your Dish Account

    913.book Page 4 Tuesday, January 15, 2013 4:57 PM Chapter 1 About Your DISH Account DISH A BOUT CCOUNT This section describes how to order your packages and provides information on how to find information about your DISH account. Ordering Your Programming Packages Before you can enjoy your new Hopper HD DVR, order your programming packages.

  • Page 15: Atching Tv Now

    913.book Page 5 Tuesday, January 15, 2013 4:57 PM Introduction Watching TV Now TV N ATCHING After you have ordered your programming package, you can begin enjoying the features of your new Hopper with Sling HD DVR. When you complete these simple tours, you’ll be familiar with the remote control and be able to find a program to watch, pause live TV, and record your favorite shows.

  • Page 16: Pausing Live Tv

    913.book Page 6 Tuesday, January 15, 2013 4:57 PM Chapter 1 Watching TV Now Pausing Live TV Here’s something you can’t do with regular old TV: pause live TV because someone’s at the door or calling you on the phone, or there’s something else you have to do right now. For more about the pause feature, see Pausing a Program on page 60.

  • Page 17: Additional Services

    913.book Page 7 Tuesday, January 15, 2013 4:57 PM Introduction Additional Services DDITIONAL ERVICES Pay-Per-View Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest movies, sports, and special events. For details on ordering Pay-Per-View events, see page 38.

  • Page 18: Why Connect To A Phone Line Or Broadband Internet

    913.book Page 8 Tuesday, January 15, 2013 4:57 PM Chapter 1 Why Connect to a Phone Line or Broadband Internet? Solar Interference Twice a year, the sun moves to a position behind the DISH satellites as they orbit the Earth. This event occurs during a few days at the beginning of spring and the beginning of autumn, and lasts only a few minutes.
  • Page 19 913.book Page 9 Tuesday, January 15, 2013 4:57 PM Introduction Tips TV programming. Make sure you are using the correct remote control for your TV-viewing location (see page 12 for details). • Always have the latest software—Press POWER to turn off the the Hopper with Sling when you’re not using it.
  • Page 20 913.book Page 10 Tuesday, January 15, 2013 4:57 PM Chapter 1 Notes Notes...

  • Page 21: Receiver & Remote Control

    913.book Page 11 Tuesday, January 15, 2013 4:57 PM Receiver & Remote Control About the Hopper with Sling HD DVR What you’ll find in this chapter: • HD DVR O OPPER WITH LING VERVIEW • EMOTE ONTROL • OCATE EMOTE FEATURE •...

  • Page 22: Hopper With Sling Hd Dvr Overview

    913.book Page 12 Tuesday, January 15, 2013 4:57 PM Chapter 2 Hopper with Sling HD DVR Overview HD DVR O OPPER WITH LING VERVIEW This section gives you an overview of your DISH satellite TV system with integrated DVR. Satellite Receiver This three-tuner satellite receiver with integrated digital video recorder can view/record high-definition (HD) and standard-definition (SD) DISH programming on multiple TVs.
  • Page 23 913.book Page 13 Tuesday, January 15, 2013 4:57 PM Satellite Receiver Remote Control(s) Remote Control Batteries Each remote control comes with four AAA batteries. When you replace old batteries, you should replace all of the batteries. Use batteries of the same type together, for example, all alkaline.
  • Page 24 913.book Page 14 Tuesday, January 15, 2013 4:57 PM Chapter 2 Remote Control(s) Adjusting the Remote-Control Antenna Be sure to point the remote-control antenna (back of the receiver) straight up so you can use the remote control from as far away as possible. Don't let the antenna touch anything. If your remote control isn't working well from far away or another room, you may be experiencing interference from objects near your receiver.

  • Page 25: The Locate Remote Feature

    913.book Page 15 Tuesday, January 15, 2013 4:57 PM Satellite Receiver The Locate Remote feature Attach the remote-control antenna to the newly installed attenuator. OCATE EMOTE FEATURE Ever misplace your remote control somewhere in your home and wonder where it is? Press the LOCATE REMOTE button on the front panel of your Hopper with Sling HD DVR (behind the left-side panel door) or Joey Receiver if you cannot find your DISH remote.

  • Page 26: Pairing Your Remote Control

    913.book Page 16 Tuesday, January 15, 2013 4:57 PM Chapter 2 Pairing Your Remote Control AIRING EMOTE ONTROL These instructions help you pair your remote control to your Hopper with Sling HD DVR or Joey Receiver. Your DISH receiver comes with a universal UHF/IR remote control that uses proprietary ZigBee®...

  • Page 27: Controlling Other Components

    913.book Page 17 Tuesday, January 15, 2013 4:57 PM Satellite Receiver Controlling Other Components ONTROLLING THER OMPONENTS To use the remote to control other devices (such as a TV, DVD or Blu-ray Disc™ player or VCR, an audio tuner/preamp or amplifier, or another compatible DISH receiver via IR only), you must first program the remote to control each of these devices.
  • Page 28 913.book Page 18 Tuesday, January 15, 2013 4:57 PM Chapter 2 Controlling Other Components enabled, only the POWER and VCR-function buttons (like PLAY, PAUSE, etc.) will operate your device. • Select AUX Code and follow the on-screen instructions to program the remote in AUX Mode to control your auxiliary device, like an audio component or amplifier.

  • Page 29: Setting Up By Learning From Another Remote

    913.book Page 19 Tuesday, January 15, 2013 4:57 PM Satellite Receiver Controlling Other Components Setting Up by Learning from Another Remote After you have programmed your DISH remote to control your devices (in TV, DVD, and/or AUX modes), you may find not all of the commands used by the devices’ original remote controls function as you expect.
  • Page 30 913.book Page 20 Tuesday, January 15, 2013 4:57 PM Chapter 2 Controlling Other Components Holding either remote control in your hand may Place both your DISH remote control and cause learning to fail. the original equipment’s remote control on a table or other flat, stable surface. To find and program the device code, use the To start learning device commands: instructions, “Setting Up Using the Remote...
  • Page 31 913.book Page 21 Tuesday, January 15, 2013 4:57 PM Satellite Receiver Controlling Other Components Controlling a Tuner or Amplifier Use the following remote-control buttons to control a tuner or amplifier. When the remote control is set up as described on pages 17 and 21, press the AUX device mode button to set the remote to AUX mode.
  • Page 32 913.book Page 22 Tuesday, January 15, 2013 4:57 PM Chapter 2 Controlling Other Components Remote Control Button Map SAT Mode Press this Power & TV Power button for Top Button turns the receiver on/off SAT Mode Bottom button turns the TV on/off Pair/Input Access receiver Page Buttons...
  • Page 33 913.book Page 23 Tuesday, January 15, 2013 4:57 PM Satellite Receiver Controlling Other Components TV Mode Press this Power & TV Power button for Top Button turns the TV on/off TV Mode Bottom button turns the TV on/off Pair/Input Switch between TV inputs (available only for certain makes and models of TVs)
  • Page 34 913.book Page 24 Tuesday, January 15, 2013 4:57 PM Chapter 2 Controlling Other Components DVD Mode Power & TV Power Press this Top Button turns the DVD/BR/VCR on/off button for Bottom button turns the TV on/off DVD Mode Pause Pause a DVD, Blu-ray disc, or videotape Back FWD (Forward)

  • Page 35: Hopper With Sling Front Panel

    913.book Page 25 Tuesday, January 15, 2013 4:57 PM Satellite Receiver Hopper with Sling Front Panel OPPER WITH LING RONT ANEL Power Turns Select Sys Info Reset receiver Chooses Displays Press to power an item information reset the on/off or channel on system receiver POWER...

  • Page 36: Using The On-Screen Menus

    913.book Page 26 Tuesday, January 15, 2013 4:57 PM Chapter 2 Using the On-screen Menus SING THE SCREEN ENUS The menus make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting parental controls and locks, choosing a program you want to watch, or creating lists of your favorite channels.

  • Page 37: Using Text Fields

    913.book Page 27 Tuesday, January 15, 2013 4:57 PM Satellite Receiver Using Text Fields • A single choice list allows you to select only one choice at a time. If you select another choice, your previous choice is deselected. • A multiple choice list allows you to select more than one choice at one time.

  • Page 38: Tips

    913.book Page 28 Tuesday, January 15, 2013 4:57 PM Chapter 2 Tips • Press FORMAT/* to backspace without deleting characters. • Press 0 to enter a blank space character, such as between words. • Use the RIGHT ARROW to move forward without deleting characters. •...

  • Page 39: Tv Basics

    913.book Page 29 Tuesday, January 15, 2013 4:57 PM TV Basics Let’s Watch TV What you’ll find in this chapter: • HANGING HANNELS • SING THE ROGRAM UIDE • SING THE ROWSE ANNER • SING HEMES AND REDICTIVE EARCH • SING ICTURE ICTURE...

  • Page 40: Changing Channels

    913.book Page 30 Tuesday, January 15, 2013 4:57 PM Chapter 3 Changing Channels HANGING HANNELS There are two basic ways to change the channel on your satellite TV receiver: • Use the UP and DOWN ARROWS on your remote control •...
  • Page 41 913.book Page 31 Tuesday, January 15, 2013 4:57 PM Finding Programs to Watch Using the Program Guide If you set up another list, then the Program Guide displays only the channels that you included on that list. See page 44 for more information on using Favorites Lists. •...

  • Page 42: Using The Browse Banner

    913.book Page 32 Tuesday, January 15, 2013 4:57 PM Chapter 3 Using the Browse Banner SING THE ROWSE ANNER Use the Browse Banner to see what other programs are on now or coming on soon, while not missing any of the program that you are watching. When the Browse Banner is open, you will see the Program Banner information about the current program displayed at the top of the screen, and on the left-hand side of the Browse Banner at the bottom of the screen.
  • Page 43 913.book Page 33 Tuesday, January 15, 2013 4:57 PM Finding Programs to Watch Using Themes and Predictive Search Using Themes You can list programs by the theme of their contents, (for example, just movies or just sports). Use Themes and Search to quickly find programs based on: •...

  • Page 44: Using Picture-In-Picture (Hopper With Sling Only)

    913.book Page 34 Tuesday, January 15, 2013 4:57 PM Chapter 3 Using Picture-In-Picture (Hopper with Sling only) system. Each TV’s Search History is available using that receiver’s remote. You can use Search History to re-search for programming instead of typing the information again. Press the Search button, access the drop-down list on the menu bar and select the History item to see a list of your recent searches.

  • Page 45: Homes With A Second Hopper With Sling Installed

    913.book Page 35 Tuesday, January 15, 2013 4:57 PM Finding Programs to Watch Homes With a Second Hopper with Sling Installed Press the red button on this remote control to display the TV Viewing Status screen. From the TV Viewing Status screen, select the program you want to resume and continue watching from where you paused it.

  • Page 46: Tips

    913.book Page 36 Tuesday, January 15, 2013 4:57 PM Chapter 3 Tips Using the ARROW buttons, highlight and select the other Hopper with Sling in your home to link to it. Highlight and select the Save option when you have finished on this screen. Now you will see the DVR library on your newly linked Hopper with Sling when you press the DVR button.

  • Page 47: On Demand

    913.book Page 37 Tuesday, January 15, 2013 4:57 PM On Demand Video On Demand and Pay-Per-View What you’ll find in this chapter: • • DISH O EMAND • ™ LOCKBUSTER • NLINE • RDERING ONSIDERATIONS • • UESTIONS...

  • Page 48: Pay-Per-View

    913.book Page 38 Tuesday, January 15, 2013 4:57 PM Chapter 4 Pay-Per-View To order Pay-Per-View programming using your remote control, you must connect the receiver to an active telephone line or broadband Internet service. After you order a Pay- Per-View program, you can watch it on all of the receivers on one DISH account. Using the remote control, you can order the exact same program for each receiver but pay for the program only once.

  • Page 49: Blockbuster @Home

    913.book Page 39 Tuesday, January 15, 2013 4:57 PM Pay Per Programs Blockbuster @Home™ Use the UP and DOWN ARROW buttons to scroll through the available choices. Highlight and select the movie, TV program, or on-demand event that you want to watch. Some titles offer additional information, such as critics’...

  • Page 50: Ordering Considerations

    913.book Page 40 Tuesday, January 15, 2013 4:57 PM Chapter 4 Ordering Considerations Use Considerations • Your receiver must be connected to a network with broadband Internet access to view the DISH Online content. Contact your Internet service provider to verify download speeds and any terms or conditions affecting your broadband Internet connection.

  • Page 51: Questions

    913.book Page 41 Tuesday, January 15, 2013 4:57 PM Pay Per Programs Questions • You can prevent others from purchasing Pay-Per-View programs by setting parental controls for your receiver (see page 48). • Keep an active phone line or broadband Internet connection attached to your receiver at all times so you can order Pay-Per-View programming with your remote control.

  • Page 52: Notes

    913.book Page 42 Tuesday, January 15, 2013 4:57 PM Chapter 4 Notes Notes...

  • Page 53: Favorites Lists

    913.book Page 43 Tuesday, January 15, 2013 4:57 PM Favorites Lists Setting Up Your Favorite Channels What you’ll find in this chapter: • HAT ARE AVORITES ISTS • REATING OR HANGING AVORITES ISTS • DITING AVORITES ISTS • SING AVORITES ISTS...

  • Page 54: What Are Favorites Lists

    913.book Page 44 Tuesday, January 15, 2013 4:57 PM Chapter 5 What are Favorites Lists? HAT ARE AVORITES ISTS Favorites Lists are custom lists of your favorite channels. You can create and change the lists yourself, adding and removing channels as you wish. Your favorite channels can be grouped in as many as four lists (for each whole-home HD receiver).

  • Page 55: Editing Favorites Lists

    913.book Page 45 Tuesday, January 15, 2013 4:57 PM Favorites Lists Editing Favorites Lists DITING AVORITES ISTS You can rename your Favorites Lists whatever you want, up to eight characters long. Press the GUIDE button repeatedly until the Edit Lists option is highlighted in the drop- down menu of Favorites Lists on the Program Guide screen.

  • Page 56: Using Favorites Lists

    913.book Page 46 Tuesday, January 15, 2013 4:57 PM Chapter 5 Using Favorites Lists SING AVORITES ISTS Press the GUIDE button to open the Program Guide. Press the GUIDE button again to highlight the next Favorites List; press GUIDE repeatedly to scan through all the available lists.Then press the SELECT button to choose a list.

  • Page 57: Parental Controls

    913.book Page 47 Tuesday, January 15, 2013 4:57 PM Parental Controls Setting Receiver’s Parental Controls What you’ll find in this chapter: • HAT ARE OCKS AND ESTRICTIONS • OPYING OCKS FROM OPPER TO A • REATING OR HANGING A ASSWORD •...

  • Page 58: What Are Locks And Restrictions

    913.book Page 48 Tuesday, January 15, 2013 4:57 PM Chapter 6 What are Locks and Restrictions? HAT ARE OCKS AND ESTRICTIONS Locks and restrictions are powerful parental controls that allow you to password-protect programming based on ratings, or on a channel-by-channel basis. When you set locks: •...

  • Page 59: Creating Or Changing A Password

    913.book Page 49 Tuesday, January 15, 2013 4:57 PM Parental Controls Creating or Changing a Password REATING OR HANGING A ASSWORD You should set up your password before using a receiver’s parental-control locks. Press the MENU button, select the Settings tile, and then select Parental Controls. If the receiver is locked, enter the password using the remote control’s NUMBER PAD.

  • Page 60: Creating Or Changing Ratings Restrictions

    913.book Page 50 Tuesday, January 15, 2013 4:57 PM Chapter 6 Creating or Changing Ratings Restrictions REATING OR HANGING ATINGS ESTRICTIONS You can lock programs based on Motion Picture Association of America (MPAA) ratings (PG, PG-13, etc.) and expanded ratings (violence, language, etc.). Press the MENU button, select the Settings tile, and then select Parental Controls.
  • Page 61 913.book Page 51 Tuesday, January 15, 2013 4:57 PM Parental Controls Creating or Changing Ratings Restrictions PG-13—Parents Strongly Cautioned. Some Material May Be Inappropriate For Children Under 13. A PG-13 rating is a sterner warning by the Rating Board to parents to determine whether their children under age 13 should view the motion picture, as some material might not be suited for them.
  • Page 62 913.book Page 52 Tuesday, January 15, 2013 4:57 PM Chapter 6 Creating or Changing Ratings Restrictions TV-Y7—Directed to Older Children. This program is designed for children age 7 and above. It may be more appropriate for children who have acquired the developmental skills needed to distinguish between make-believe and reality.

  • Page 63: Creating Or Changing Channel Locks

    913.book Page 53 Tuesday, January 15, 2013 4:57 PM Parental Controls Creating or Changing Channel Locks Select Save. To ensure new parental controls take effect, you will need to set a password if you have not already. See the instructions for creating a new password on page 49. REATING OR HANGING HANNEL...

  • Page 64: Tips

    913.book Page 54 Tuesday, January 15, 2013 4:57 PM Chapter 6 Tips Press the MENU button, select the Settings tile, and then Parental Controls. If the receiver is locked, enter the password using the remote control NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select the option to Lock Channels.

  • Page 65: Apps

    913.book Page 55 Tuesday, January 15, 2013 4:57 PM Apps Home Media and Apps on Your TV! What you’ll find in this chapter: • SING THE EDIA EATURE • SING PPS ON OPPER WITH LING • CCOUNT USTOMER UPPORT...

  • Page 66: Using The Home Media Feature

    913.book Page 56 Tuesday, January 15, 2013 4:57 PM Chapter 7 Using the Home Media Feature SING THE EDIA EATURE To use the Home Media feature on your Hopper with Sling HD DVR, press the MENU button and select the Home Media tile from the MAIN MENU. A list of compatible devices should be displayed.

  • Page 67: Using Apps On Your Hopper With Sling

    913.book Page 57 Tuesday, January 15, 2013 4:57 PM Interactive TV Using Apps on Your Hopper with Sling SING PPS ON OPPER WITH LING To use apps on your TV, press the MENU button and select the Apps tile from the MAIN MENU screen.
  • Page 68 913.book Page 58 Tuesday, January 15, 2013 4:57 PM Chapter 7 Tips Notes...

  • Page 69: Digital Video Recordings

    913.book Page 59 Tuesday, January 15, 2013 4:57 PM Digital Video Recordings Recording & Pausing Live Programs What you’ll find in this chapter: • DVR? HAT IS A • AUSING A ROGRAM • EVERSE ORWARD • OTION AND RAME RAME •...

  • Page 70: What Is Advr

    913.book Page 60 Tuesday, January 15, 2013 4:57 PM Chapter 8 What is a DVR? DVR? HAT IS A The Hopper with Sling is a Whole-Home HD Digital Video Recorder (DVR) that lets you watch TV the way that you want. You can pause, reverse, or skip back through a program. Then you can resume watching live TV.

  • Page 71: Reverse , Fast Forward , And Skip

    913.book Page 61 Tuesday, January 15, 2013 4:57 PM Digital Video Recording Reverse, Fast Forward, and Skip EVERSE ORWARD This section describes how to use the DVR buttons on your remote control to move forward and back quickly while you watch TV. Press BACK once to reverse the program 4 times as fast as normal play.

  • Page 72: Recording A Live Program

    913.book Page 62 Tuesday, January 15, 2013 4:57 PM Chapter 8 Recording a Live Program ECORDING A ROGRAM To record the rest of the program you are watching, PRESS the record button on your remote control. You can press the RECORD button again at any time during the current recording and follow the on-screen instructions if you want to extend the end of the recording past the scheduled end time listed on your Program Guide.

  • Page 73: Recording While Watching Different Programs

    913.book Page 63 Tuesday, January 15, 2013 4:57 PM Digital Video Recording Recording While Watching Different Programs ECORDING HILE ATCHING IFFERENT ROGRAMS This section describes the basic ways to record a program while watching a different program at the same time. Recording a Different Program You can set up your Hopper with Sling HD DVR to record one or two programs or events while you are watching another program live or playing back an existing recording.

  • Page 74: Grouping And Sorting Recordings

    913.book Page 64 Tuesday, January 15, 2013 4:57 PM Chapter 8 Grouping and Sorting Recordings • Keep—By default, an event timer keeps the 20 newest recordings it has made before it replaces older recordings with newer ones. You can change this number here. •...

  • Page 75: Recording Future Programs

    913.book Page 65 Tuesday, January 15, 2013 4:57 PM Recording Future Programs Setting Up and Using Event Timers What you’ll find in this chapter: • ™ SING RIME NYTIME ™ • IMERS AND ECORDINGS • SING THE IMERS • SING THE AILY CHEDULE •...

  • Page 76: Using Prime Time Anytime And Auto Hop

    913.book Page 66 Tuesday, January 15, 2013 4:57 PM Chapter 9 Using PrimeTime Anytime™ and AutoHop™ ™ ™ SING RIME NYTIME The PrimeTime Anytime™ feature of your Hopper with Sling HD DVR, once you enable it, will begin to provide instant access to your favorite shows on ABC, CBS, FOX and NBC in high definition.
  • Page 77 913.book Page 67 Tuesday, January 15, 2013 4:57 PM Record Future Programs Using PrimeTime Anytime™ and AutoHop™ recordings will begin during the next applicable nightly interval and gradually populate the folder, day-by-day. Enable the feature at least 20 minutes in advance of prime time hours. Disabling the PrimeTime Anytime™...

  • Page 78: Timers And Recordings

    913.book Page 68 Tuesday, January 15, 2013 4:57 PM Chapter 9 Timers and Recordings IMERS AND ECORDINGS A timer is your instruction telling the satellite TV system the programs you want to watch in the future. For most Digital Video Recorder (DVR) timers, you select a specific program on a specific channel, and tell the system how often you want to record that program.
  • Page 79 913.book Page 69 Tuesday, January 15, 2013 4:57 PM Record Future Programs Timers and Recordings Timer Options The Timer Options screen lets you set the following (not used on all options screens): • Protect Event—to prevent your programs from being erased when the DVR fills up. •...
  • Page 80 913.book Page 70 Tuesday, January 15, 2013 4:57 PM Chapter 9 Timers and Recordings Reasons Why Timers are Skipped If a timer is skipped, the reason is stated on the Timers List. • Priority—This timer had a lower priority than other events being recorded at the time. •...

  • Page 81: Using The Timers List

    913.book Page 71 Tuesday, January 15, 2013 4:57 PM Record Future Programs Using the Timers List Special Considerations When Using Timers • For Locked or Restricted Programs—You must enter the receiver password before you can create an automatic event timer for a program restricted by rating or on a locked or hidden channel.

  • Page 82: Setting U P An Event Timer

    913.book Page 72 Tuesday, January 15, 2013 4:57 PM Chapter 9 Setting Up an Event Timer • Press PAGE UP to see the previous days' timers. Review these timers if you want to see the result of these timers (for example, if a timer recorded successfully or why it might have been skipped).

  • Page 83: Changing Or Deleting A Timer

    913.book Page 73 Tuesday, January 15, 2013 4:57 PM Record Future Programs Changing or Deleting a Timer Enter your search criteria. You can use the virtual on-screen keyboard below the text box, or you can use the letters on the NUMBER PAD buttons on the remote control (similar to texting on many mobile phones) while the on-screen cursor is in the text box.

  • Page 84: Questions

    913.book Page 74 Tuesday, January 15, 2013 4:57 PM Chapter 9 Questions • Seek & Record™ event recordings may fill your DVR storage space quickly. If you have other timers that you know you don't want to be recorded over, choose Protect on those important programs.

  • Page 85: Hopper Extras

    913.book Page 75 Tuesday, January 15, 2013 4:57 PM Hopper Extras Exclusive Features of the DVR System What you’ll find in this chapter: • ’ • XM® S IRIUS ATELLITE ADIO • ® A LUETOOTH UDIO TREAMING • SING ULTI CHANNEL ECALL •...

  • Page 86: Hat Hot

    913.book Page 76 Tuesday, January 15, 2013 4:57 PM Chapter 10 What’s Hot ’ Never miss the hottest TV shows and sports events. The What’s Hot feature of your Hopper with Sling HD DVR system displays the top programs, available locally or nationally in your geographic area, based on what other viewers are currently watching.

  • Page 87: Using Multi - Channel Recall

    913.book Page 77 Tuesday, January 15, 2013 4:57 PM Remote Controls Using Multi-channel Recall SING ULTI CHANNEL ECALL Another helpful feature to find the program you want to watch is channel RECALL. You can quickly go back to a channel you were previously watching on your TV. Both your Hopper with Sling HD DVR and Joey Receiver(s) support the multi-channel recall feature, allowing easy access to the four most recent satellite channels you viewed on your TV.

  • Page 88: Bluetooth ® Audio Streaming

    913.book Page 78 Tuesday, January 15, 2013 4:57 PM Chapter 10 Bluetooth® Audio Streaming ® LUETOOTH UDIO TREAMING The Hopper is the first set-top box to offer Bluetooth Audio Streaming, the feature that lets you listen to the audio of your program using your Bluetooth wireless headset or speakers. (Note: Bluetooth audio devices, such as wireless headphones or speakers, are sold separately.) Now you can listen to sound without disturbing anyone or walk around the house and never miss a play during a game.

  • Page 89: Usb Digital Over -The -Air Tuner

    913.book Page 79 Tuesday, January 15, 2013 4:57 PM Remote Controls USB Digital Over-The-Air Tuner USB D IGITAL UNER Visit the mydish.com website and log in to your DISH account to purchase the optional USB Digital OTA (Over-The-Air) Tuner. After connecting the tuner to one of the USB 2.0 ports on your Hopper with Sling HD DVR, you can watch and record free local channels.
  • Page 90 913.book Page 80 Tuesday, January 15, 2013 4:57 PM Chapter 10 Questions...

  • Page 91: User Preferences

    913.book Page 81 Tuesday, January 15, 2013 4:57 PM User Preferences Personalizing Your Hopper HD DVR What you’ll find in this chapter: • SING ULTIMEDIA • SING ALLER • USTOMIZING THE UIDE AND HANNEL ISTS • HANGING ANGUAGES • SING LOSED APTIONING •...

  • Page 92: Using Multimedia

    913.book Page 82 Tuesday, January 15, 2013 4:57 PM Chapter 11 Using Multimedia SING ULTIMEDIA Photos You can view photos on the TV connected to your Hopper with Sling HD DVR using the Home Media feature. Now you don’t have to pass photos around or have a crowd of people hover around your digital camera.

  • Page 93: Using Caller Id

    913.book Page 83 Tuesday, January 15, 2013 4:57 PM Receiver Customization Using Caller ID To use the external hard-disk drive feature: Purchase a USB 2.0 hard-disk drive from a consumer electronics retailer. Connect the drive to one of the receiver’s three USB ports, making sure to follow any connection instructions that came with the hard-disk drive.
  • Page 94 913.book Page 84 Tuesday, January 15, 2013 4:57 PM Chapter 11 Using Caller ID Select Enable or Disable for this feature, then select the option to Save.. Caller ID Screens When you receive a call, you will see a Caller ID pop-up screen. You can select OK to eliminate the message.

  • Page 95: Customizing The Guide And Channel Lists

    913.book Page 85 Tuesday, January 15, 2013 4:57 PM Receiver Customization Customizing the Guide and Channel Lists Using Caller ID History Use the following instructions to view and delete numbers from your Caller ID History. Press the MENU button on your remote control or receiver front panel. Scroll down to highlight the Caller ID History tile and then press the SELECT button.

  • Page 96: Changing Languages

    913.book Page 86 Tuesday, January 15, 2013 4:57 PM Chapter 11 Changing Languages Changing the Guide Display The receiver comes ready to display the Program Guide. However, you can change the way the Electronic Program Guide and EPG Banner display on your TV screen. HANGING ANGUAGES You may be able to change the language of some programs.

  • Page 97: Using Audio Output

    913.book Page 87 Tuesday, January 15, 2013 4:57 PM Receiver Customization Using Audio Output Note: Not all programming contains any CC information. Press MENU, select the Settings tile, and then highlight and select Closed Captioning. Choose from the lists the display options matching your preferences, then select Save. •...
  • Page 98 913.book Page 88 Tuesday, January 15, 2013 4:57 PM Chapter 11 Using Audio Output Dolby Digital gives you the capability to enjoy a program’s audio in surround sound. An external decoder is required to enjoy this feature. Refer to your decoder’s user’s guide. Note: Not all programs or events contain a Dolby Digital sound track.

  • Page 99: Resetting To Factory Defaults

    913.book Page 89 Tuesday, January 15, 2013 4:57 PM Receiver Customization Resetting to Factory Defaults ESETTING TO ACTORY EFAULTS You can reset the receiver to discard any changes you have made to receiver settings, except for remote-control addresses and locks. Resetting the receiver to factory default settings also discards all Favorite Lists except for the All Chan, All Sub, and All HD lists.

  • Page 100: Questions

    913.book Page 90 Tuesday, January 15, 2013 4:57 PM Chapter 11 Questions UESTIONS • How can I see who has called me in the past? Open your Caller ID History by pressing the MENU button, selecting System Setup, and then Caller ID History. •...

  • Page 101: Connectivity

    913.book Page 91 Tuesday, January 15, 2013 4:57 PM Connectivity Connecting Hopper with Sling HD DVR What you’ll find in this chapter: • ONNECTING THE OPPER WITH LING • ONNECTING THE ECEIVER • ONNECTING THE HONE • ONNECTING TO ROADBAND NTERNET •...

  • Page 102: Connecting The Hopper With Sling Hd Dvr

    913.book Page 92 Tuesday, January 15, 2013 4:57 PM Connections and Setup Connecting the Hopper with Sling HD DVR HD DVR ONNECTING THE OPPER WITH LING This section describes how to connect the output jacks on the back panel of your Hopper with Sling HD DVR or Joey Receiver to a nearby TV.
  • Page 103 913.book Page 93 Tuesday, January 15, 2013 4:57 PM Chapter 12 Connecting the Hopper with Sling HD DVR YPbPr Connections (Hopper only) The YP (component) connections provide high-quality video from your Hopper with Sling HD DVR to your HDTV or HD monitor. If an HDMI audio/video connection between your Hopper with Sling and its TV is unavailable, then you should use a component video cable with separate audio cables.
  • Page 104 913.book Page 94 Tuesday, January 15, 2013 4:57 PM Connections and Setup Connecting the Hopper with Sling HD DVR Setting Up to Display in HD Once your receiver has been activated with qualifying DISH programming, you will be able to receive high-definition programs to watch. Use the following steps to select the desired HDTV format to display these programs on your TV.

  • Page 105: Connecting The Joey Receivers

    913.book Page 95 Tuesday, January 15, 2013 4:57 PM Chapter 12 Connecting the Joey Receiver(s) ONNECTING THE ECEIVER This section describes how to connect the receiver’s H connection to IDEO ETWORK one or more remote TV(s) located in other room(s) away from the Hopper with Sling HD DVR.

  • Page 106: Connecting The Phone Line

    913.book Page 96 Tuesday, January 15, 2013 4:57 PM Connections and Setup Connecting the Phone Line ONNECTING THE HONE You must keep the receiver attached to an active phone line (or broadband Internet connection) to order Pay-Per-View programs or events, access all the DISH Interactive features, or use other DISH services with your remote control.

  • Page 107: Connecting To Broadband Internet

    913.book Page 97 Tuesday, January 15, 2013 4:57 PM Chapter 12 Connecting to Broadband Internet Phone System Setup You must set up the Hopper with Sling for your phone system (touch-tone or rotary-phone dialing), and set a telephone number prefix, if you need a prefix to dial an outside call. Note: A prefix is different than an area code, which is required for all 10-digit dialing.
  • Page 108 913.book Page 98 Tuesday, January 15, 2013 4:57 PM Connections and Setup Connecting to Broadband Internet Options for Your Home Network Connection There are several methods available for connecting your Hopper with Sling HD DVR system to you home network with broadband Internet access. (Normally, an authorized DISH technician or retail installer will connect your system to your high-speed Internet service.) Some of the connectivity options include: •...

  • Page 109: Using Dish Anywhere

    913.book Page 99 Tuesday, January 15, 2013 4:57 PM Chapter 12 Using DISH Anywhere DISH A SING NYWHERE Only DISH Anywhere lets you access all of your live TV channels and everything saved to your DVR while on the go via your Internet-connected computer, smartphone or tablet. You can: •...

  • Page 110: Using Troubleshooting Tools

    913.book Page 100 Tuesday, January 15, 2013 4:57 PM Connections and Setup Using Troubleshooting Tools SING ROUBLESHOOTING OOLS Your receivers and remote control(s) have troubleshooting tools that a DISH Customer Service Representative may ask you to use if you should ever run into issues while using your equipment.
  • Page 111 913.book Page 101 Tuesday, January 15, 2013 4:57 PM Chapter 12 Using Troubleshooting Tools Point Dish and Check Switch The Point Dish and Check Switch screens are often helpful when you call the Customer Service Center. You may be asked to display these screens when you contact DISH. Even though there are items that can be changed, only change them when specifically directed to do so when speaking to a DISH Customer Service Representative.
  • Page 112 913.book Page 102 Tuesday, January 15, 2013 4:57 PM Connections and Setup Using Troubleshooting Tools Notes...
  • Page 113 913.book Page 103 Tuesday, January 15, 2013 4:57 PM Chapter 12 Using Troubleshooting Tools...

  • Page 114: Reference

    913.book Page 103 Tuesday, January 15, 2013 4:57 PM Reference Troubleshooting and Remote Codes What you’ll find in this chapter: • ROUBLESHOOTING ABLES • EMOTE ONTROL EVICE ODES...

  • Page 115: Troubleshooting Tables

    913.book Page 104 Tuesday, January 15, 2013 4:57 PM Reference Troubleshooting Tables ROUBLESHOOTING ABLES Use these tables if you have problems using your DISH system. Look in this section for a description of the problem before calling the Customer Service Center. Some issues may be basic misunderstandings of how the system works, especially when one is just becoming familiar with it.
  • Page 116 913.book Page 105 Tuesday, January 15, 2013 4:57 PM Reference Troubleshooting Tables Message Numbers Message Possible Reason What to Do Number Check the coaxial cables and their connections to and from the multi-dish switch. Make sure that all required cables are in place, There may be a problem with the and check that all the cable connections are tight (and dry, multi-dish switch.
  • Page 117 913.book Page 106 Tuesday, January 15, 2013 4:57 PM Reference Troubleshooting Tables Message Possible Reason What to Do Number • Wait a few minutes to see if the message goes away. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables).
  • Page 118 913.book Page 107 Tuesday, January 15, 2013 4:57 PM Reference Troubleshooting Tables Changing Channels What Is Happening Possible Reason What to Do • You may have made a mistake entering the channel number, or the channel number you You enter a desired channel entered may be invalid.
  • Page 119 913.book Page 108 Tuesday, January 15, 2013 4:57 PM Reference Troubleshooting Tables What Is Happening Possible Reason What to Do • Make sure the remote control antenna is connected to the R EMOTE port on the receiver’s back NTENNA panel. •...
  • Page 120 913.book Page 109 Tuesday, January 15, 2013 4:57 PM Reference Troubleshooting Tables What Is Happening Possible Reason What to Do • You may have applied a Favorites • You can change the applied List other than the list named All Favorites List while using the Chan.
  • Page 121 913.book Page 110 Tuesday, January 15, 2013 4:57 PM Reference Troubleshooting Tables What Is Happening Possible Reason What to Do • Check other nearby electrical devices as possible sources of interference. • Check that all required coaxial cables are in •...
  • Page 122 913.book Page 111 Tuesday, January 15, 2013 4:57 PM Reference Troubleshooting Tables What Is Happening Possible Reason What to Do You try to set up an event timer and the receiver displays a You must order a Pay-Per-View message noting that the event before you can create an To create an event timer for the event, first order it.
  • Page 123 913.book Page 112 Tuesday, January 15, 2013 4:57 PM Reference Troubleshooting Tables Hearing a Program What Is Happening Possible Reason What to Do • Check the volume level on the TV or audio • You may have muted the device. Turn off the mute or turn up the volume, sound, or set the volume so as required.
  • Page 124 913.book Page 113 Tuesday, January 15, 2013 4:57 PM Reference Troubleshooting Tables What Is Happening Possible Reason What to Do The receiver was sending Pay- Per-View purchase information to DISH using your phone line. Your computer or FAX machine When the receiver found that the tries to send a FAX or modem telephone was busy, it Re-send the FAX or modem transmission.

  • Page 125: Remote Control Device Codes

    913.book Page 114 Tuesday, January 15, 2013 4:57 PM Reference Troubleshooting Tables Menus What Is Happening Possible Reason What to Do The receiver has a time-out feature that You may not have done anything closes any menu after several minutes of no You were using a menu, and it with the remote control or front activity.
  • Page 126 913.book Page 115 Tuesday, January 15, 2013 4:57 PM Reference Remote Control Device Codes EMOTE ONTROL EVICE ODES The Hopper with Sling HD DVR has manufacturer codes for programming the remote to control your TV, VCR, Blu-ray Disc™ or DVD player, or audio device. Every attempt is made to include all codes.
  • Page 127 913.book Page 116 Tuesday, January 15, 2013 4:57 PM Reference Remote Control Device Codes...

  • Page 128: Appendix

    913.book Page 117 Tuesday, January 15, 2013 4:57 PM Appendix What you’ll find in this chapter: • IMITED ARRANTY • ESIDENTIAL USTOMER GREEMENT • FCC C OMPLIANCE...
  • Page 129 913.book Page 118 Tuesday, January 15, 2013 4:57 PM Appendix IMITED ARRANTY This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty.
  • Page 130 DISH Network’s Exchange Programs DISH Network offers two options if you need to replace your satellite receiver equipment or its accessories. Advance Exchange Program The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon where you live, it could take three to five business days).

  • Page 131: Residential Customer Agreement

    Services and/or equipment from DISH Network (each, a “Package Plan Agreement”): (i) “you” and “your” refer to you, the DISH Network subscriber; and (ii) "DISH Network", “DISH”, "we," "us" or “our” refer to DISH Network L.L.C. (formerly known as EchoStar Satellite L.L.C.) or, where applicable under the particular circumstances, third party billing agents.
  • Page 132 Services. J. Promotional Offers and Items. If a third party, such as an independent DISH Network retailer, integrator or private cable operator, offered you a promotional offer or item in connection with your subscription to the Services, such...
  • Page 133 C. Disconnection of Services. In addition to all other rights that DISH Network may have to disconnect your Services, DISH Network may disconnect your Services if: (i) you fail to pay any bill in full when it is due; (ii) we receive confirmation that you have received Services, or any part of the Services, without paying for them;...

  • Page 134: Code

    Not all receivers with a Smart Card slot require a Smart Card for proper authorization. Smart Cards remain the property of DISH Network at all times and must be returned to us upon our request. Smart Cards are not transferable. Your Smart Card will only work in the DISH Network receiver to which it was assigned by DISH Network.
  • Page 135 Equipment. Options to return your Equipment include, but are not limited to, the use of a shipping label and empty box provided by DISH Network by paying a Box Return Fee (as detailed in Exhibit 1) (which price is subject to change at any time) or scheduling a DISH Network in-home service call to remove the Equipment by paying a Service Call Fee (as detailed in Exhibit 1) charge (which price is subject to change at any time).
  • Page 136 Such credit checks may require you to provide DISH Network with your social security number. Under the Fair Credit Reporting Act, you have the right to notify DISH Network if you believe we have reported inaccurate information about your account to any credit reporting agency. Please include in any such notice the specific item of dispute and why you believe the information reported is in error.
  • Page 137 Agreement are cumulative and without prejudice to any other rights and remedies that DISH Network may have by reason of such default or breach at law, in equity, under contract or otherwise (all of which are expressly reserved).
  • Page 138 (A $20.00 Extended Delivery Fee also applies to AK, HI, Puerto Rico, or Virgin Islands.) Overnight Delivery Fee $20.00 DISH Network delivers an item to you via overnight delivery (not available in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands). Box Return Fee $17.00...

  • Page 139: Fcc Compliance

    If trouble is experienced with this equipment, for repair or warranty information, please contact DISH Network at 1-800-333- DISH (3474). If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
  • Page 140 913.book Page 129 Tuesday, January 15, 2013 4:57 PM DISH Online services DishHOME Interactive TV Account Information Maximum Recorded Events Dolby audio Adult Content, Hiding Menus Dolby Digital Surround Sound Antenna Canceling a Procedure Adjusting Highlighting Options Remote Control List of Choices Entering a Channel Number Apps, Using on Your TV Open and Close...
  • Page 141 913.book Page 130 Tuesday, January 15, 2013 4:57 PM 31, 76 Programs and Events SiriusXM® Satellite Radio DISH Cinema Skip Back Button UHF Attenuator Installation DISH On Demand Skip FWD Button Unlocking Pay-Per-View Channels Pay-Per-View Programs Skipped Timers Unlocking the Front Panel Reviewing Your Orders Skipping Updates...

  • Page 142: Remote Control Settings

    913.book Page 1 Tuesday, January 15, 2013 4:57 PM Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the System Info menu (see Ordering Your Programming Packages).
  • Page 143 For all your customer needs, go to mydish.com/chat or call the Customer Service Center at 1-800-333-DISH (3474). 198699...

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