Answering Calls; Ending A Call; Muting A Call; Placing A Call On Hold - Cisco 7941 User Manual

ANSWERING CALLS

1. Lift handset, or press [Answer] softkey, [Speaker] button or [Headset] button.
2. Press line of incoming call to answer call on another line (first call is automatically put on hold), or press [Answer] softkey.
3. Conditions: If you have multiple lines (shared Extension numbers) on your phone, you will need to press the other line key(s)
to answer the ringing line (shared extension number). Other ringing lines on your set may alter your softkey features when
you are on a call, press your active line key to be offered softkey features for the current call (your current call will not be
affected).

ENDING A CALL

1. Hang up while using the handset. Return the handset to its cradle. Or press [EndCall].
2. Hang up while using the headset (non-wireless headsets). Press headset button. If you want to keep headset mode activated
(keep the button lit after hanging up), press [EndCall].

MUTING A CALL

1. To activate mute, press the Mute
The Mute button will mute the speech path of the headset, handset or speaker.

PLACING A CALL ON HOLD

1. When connected to a call, press the [Hold] softkey. (caller hears custom "music-on-hold")
2. To remove a call from hold on the current line, make sure that the appropriate call is highlighted and press [Resume] softkey.
3. Remove a call from hold on a different line. Press a blinking line button (held line). If there is a single call holding on this
line, the call will resume automatically. If there are multiple calls holding, make sure that the appropriate call is highlighted
and press [Resume]. Note that a held call is indicated by the call-on-hold icon.
PARKING A CALL
1. While on a call, press the more softkey until you see the [Park] softkey.
2. Press the [Park] softkey. The display shows the number where the call is parked.
3. To retrieve the parked call from any phone, lift handset and dial call park number where call is parked.
Note: After 120 seconds caller park hold expires and the caller will ring back on the telephone line where it was initiated.
TRANSFERRING A CALL
1. During a call, press the [Transfer] softkey. This places the call on consultation hold. (caller hears custom "music-on-hold")
2. Dial the number you wish to transfer caller to. (Dial directory number or 9 + external telephone number)
3. When ringing begins, press [Transfer] again, or wait for party to answer, announce the caller then press [Transfer]. If party
refuses call, press [EndCall], then [Resume] softkey, which returns you back to talk with original caller.
TRANSFERRING A CALL DIRECTLY TO VOICE MAIL
1. During a call, press the [Transfer] softkey. This places the call on consultation hold.
2. Dial the [* + extension number] you wish to transfer caller to.
3. When Voice Mail answers, press [Transfer] softkey and/or hang up.
IMMEDIATE DIVERT (Send a call to your voice mailbox)
1. When receiving an incoming call, press [iDivert].
2. The [iDivert] feature automatically transfers a call (including ring or held call) to your voice mailbox. Caller will year your
voice message greeting and can leave you a message.
TRANSFERRING TWO CALLS ON THE SAME LINE TO EACH OTHER
1. Navigate (scroll) and highlight a call on the same line and press [Select]. A check mark will be placed on the line
Repeat this for the second call.
2. Then press the [more] softkey twice then press [DirTrfr]. You are dropped from the call.
To stay on the call (Conference) press [Join] instead of [DirTrfr].
Note: When originating calls for outside callers, the long distance continue to accrue to ASU for the entire length of the call.
button. (Off =
(no time limit for caller on hold)
On = ) Press the Mute button again to deactivate.
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