Answering, Diverting, and Ending Calls
Answering a call
second call during
an active call
Diverting a call to
the Call No Answer
Placing a call on
Resuming a call on
All other models
Ending a call
Lift the handset, press
If multiple lines are ringing, press the line button
to select a line.
Press the flashing line button (or
the active call on hold and answer the new call. Press the button again
to toggle between the two calls.
On Cisco SPA50xG models (except Cisco SPA501G and SPA502G),
the information for the active call appears in the main area of the
screen. The information for the held call appears in a black bar at the
top of the screen.
Not available on Cisco SPA301 or Cisco SPA501G
Press Ignore. The call is immediately forwarded to the Call No Answer
Number (by default, voice mail).
Press the Hold button (or the
caller hears a series of beeps or music on hold (if configured).
Press the flashing line button.
Replace the handset, or press the speaker or headset button.
calls on the line.
, or press a line button (if applicable).
on the Cisco SPA301) to place
button on Cisco SPA301). The
. Note: Pressing the line button ends all