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Troubleshooting Guide
sYMPTOM
No sound
Not loud enough
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CAUse
• Not turned on
• Dead battery
• Dead rechargeable battery
• Battery improperly inserted
• Blocked earmould or tube
• Loose earmould
• Blocked earmould or dome
• Change in hearing
• Excessive earwax
• Volume set too low
POssiBLe reMedY
• Turn on by closing the battery door
• Replace battery
• Recharge battery
• Insert battery properly
• Clean earmould or tube blockage
• Earmould is too small, please consult your hearing care professional
• Clean earmould or dome
• Consult your hearing care professional
• Consult your physician
• Increase volume control if available
or consult your hearing care professional
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