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Chapter 20
20
Note:
For more troubleshooting questions and answers, please visit http://www.sendo.com/support.
Problem
Phone does not power on
Phone does not charge
Battery
I don't get as much battery life as I
expected
PIN code is blocked
PIN2 code is blocked
Troubleshooting
Possible Cause
Battery empty
Battery contacts dirty
Battery empty
Charger incorrectly inserted
How long should I charge the battery the first
time?
The phone uses battery power all the time it is
switched on, even if it is not in a call. Making
calls and using the different functions of the
phone, for example, games, playing MP3's
and synchronising with your PC will run down
the battery faster. The stated battery life is
under normal network conditions
Using Sendo PC Connect
3 incorrect entries
3 incorrect entries
Possible Corrective Action
Fully charge the battery and press
Clean contacts on the battery and on the phone
with a dry cloth. Re-insert battery, wait for a few
seconds and press
Charge for 2 hours. Don't worry if the battery
charging icon does not appear immediately. If the
battery has been completely discharged, it can
take up to 2 hours for the icon to appear.
Disconnect and try again.
Check the charger is properly inserted into the
mains socket and properly connected to the
phone. Check that the mains socket is switched
on.
4 hours continuous.
Charge the phone regularly.
Synchronising can often use up battery life. Check
the Sendo PC Connect settings on your PC
(Schedule tab in the Sendo PC Connect Window).
Set synchronisation manually, or at longer
intervals, instead of automatically.
Enter the PUK code. This may have been supplied
with your SIM, but if not you must contact your
service provider. Sendo cannot supply your PUK
code.
Enter the PIN2 code. This may have been supplied
with your SIM, but if not contact your service
provider. Sendo cannot supply your PUK code.
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Sendo X User Guide
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