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15
Troubleshooting
Problem
Possible cause
Phone does not power
Delay in phone powering on
on/does not charge
Battery empty
Battery contacts dirty
Charger incorrectly connected
Battery
How long should I charge the
battery the first time?
I don't get as much
The phone uses battery power
battery life as I
when it is switched on even if it is
expected
not in a call. Making calls and
playing with the different
functions of the phone will run
down the battery faster. The
stated battery life is under
optimum conditions.
"Insert SIM" is
SIM card is incorrectly inserted
displayed when I
or missing.
switch on the phone
SIM card is damaged or dirty
The PIN code is
You have entered the PIN code
blocked, or
incorrectly 3 times
My phone asks for a
PUK code
The PIN2 code is
You have entered the PIN2 code
blocked, or
incorrectly 3 times
My phone asks for a
PUK2 code
Possible corrective action
No action required. Your S360/P360 phone may take
a few seconds to power up, this is normal.
Fully charge the battery and then press
Don't worry if the battery icon does not change
immediately, but do check if the charging icon has
appeared after half an hour.
Clean contacts on battery and phone with a dry cloth,
attach battery, wait a few seconds and press
Check the wall socket, and the connection to the
phone.
12 hours continuous, whilst switched off.
Charge the phone regularly.
For longer operation times, discharge the battery
from time to time by leaving your phone switched
on until it turns itself off and the battery is fully
discharged.
The battery can be charged and discharged
hundreds of times, but it will eventually wear out.
When the operating time (talk time and standby
time) is noticeably shorter than normal, it may be
time to buy a new battery.
Visually check the SIM and clean the contacts with a
soft, dry cloth if necessary. Try again.
Enter the PUK (Personal Unlock Key) code supplied
with the SIM card. If you do not have this code, contact
your network service provider.
>
Note:
The number of incorrect entries depends on
your network service provider.
Enter the PIN2 PUK (Personal Unlock Key) code
supplied with the SIM card. If you do not have this
code, contact your network service provider.
>
Note:
The number of incorrect entries depends on
your network service provider.
[[[
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57
d
Check that the SIM card is
positioned correctly. Try again.
15
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d
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