Troubleshooting - SENDO Cell Phone User Manual

14

Troubleshooting

Problem Possible cause
Phone does not power Delay in phone powering on
on/does not charge
Battery empty
Battery contacts dirty
Charger incorrectly connected Check the main socket, and the connection to the
Battery How long should I charge the
battery the first time?
I don't get as much The phone uses battery power
battery life as I when it is switched on even if it
expected is not in a call. Making calls and
playing with the different
functions of the phone will run
down the battery faster. The
stated battery life is under
optimum conditions.
"Insert SIM" is SIM card is incorrectly inserted
displayed when I or missing.
switch on the phone
SIM card is damaged or dirty
The PIN code is 3 incorrect entries
blocked
Possible corrective action
No action required. Your 550 phone may take a few
seconds to power up, this is normal.
Fully charge the battery and then press
Charge for 2 hours. Don't worry if the battery icon
does not change immediately.
Disconnect and try again.
Leave battery in phone and charge for half an hour,
check whether the charging icon has appeared.
Clean contacts on battery and phone with a dry cloth,
attach battery, wait a few seconds and press
phone.
12 hours continuous.
Charge the phone regularly.
Visually check the SIM and clean the contacts with a
dry cloth. Try again.
Enter the unblocking code supplied with the SIM
card. If you do not have this code, contact your
service provider.
38
.
Check that the SIM card is
positioned correctly. Try
again.
14
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