Warranty Statements - SENDO X User Manual

Warranty Statements

This chapter contains two warranty statements. The first is for all products purchased in North and South America - this is
called the Americas Warranty. The second is for products purchased anywhere else in the world, excepting North and
South America; this is called the Global Warranty.
Americas Warranty
Sendo America, Inc. ("SENDO") warrants, subject to the exclusions and limitations set forth below, that this cellular phone
("Product") is free from defects in material and workmanship that result in Product failure during normal usage, according
to the following terms and conditions:
1. The limited warranty for the Product extends for ONE (1) year beginning on the date of the purchase of the Product or
FIFTEEN (15) months from the date of its manufacture as determined by the date code in the Product.
2. The limited warranty extends to the original purchaser of the Product ("Consumer") and is not assignable or transferable
to any subsequent purchaser or user.
3. The Limited warranty extends only to Consumers who purchase the Product in the market for its intended sale.
4. During the limited warranty period, SENDO will repair, or replace, at SENDO's sole option, any defective parts, or any
parts that will not properly operate for their intended use with new or refurbished replacement items if such repair or
replacement is needed because of malfunction or failure of the Product during normal usage. No charge will be made to
the Consumer for any such parts. SENDO will also pay for the labor charges incurred by SENDO in repairing or replacing
the defective parts. The limited warranty does not cover defects in appearance, cosmetic, decorative or structural items,
including framing, and any non-operative parts. This limited warranty does not apply to any damage or failure to operate
caused by use of the product other than in accordance with the instructions contained in the User Manual, or for periodic
maintenance or repair due to normal wear and tear. SENDO's limit of liability under the limited warranty shall be the
actual cash value of the Product at the time the Consumer returns the Product for repair, determined by the price paid by
the Consumer for the Product less a reasonable amount for usage. SENDO shall not be liable for any other losses or
damages. These remedies are the Consumer's exclusive remedies for breach of warranty.
5. Upon request from SENDO, the Consumer must prove the date of the original purchase of the Product by a dated bill
of sale or dated itemized receipt.
6. The Consumer shall bear the cost of taking or shipping the Product to the place of purchase or the Customer Service
Department of SENDO. If the Product was taken to the place of purchase, the Consumer shall bear the cost of retrieving
the Product. If shipped to SENDO, SENDO shall bear the cost of shipping the Product back to the Consumer after the
completion of service under this limited warranty and provided that repairs were required to be performed under this
limited warranty.
7. The Consumer shall have no coverage or benefits under this limited warranty if any of the following conditions are
applicable:
186 Sendo X User Guide