Troubleshooting - SENDO J530 User Manual

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Troubleshooting

Problem Possible cause
Phone does not power Battery empty
on
Battery contacts dirty
Phone does not Battery empty
charge
Charger incorrectly connected Check the mains socket, and the connection to the
Battery How long should I charge the
battery the first time?
I don't get as much The phone uses battery power
battery life as I when it is switched on even if it
expected is not in a call. Making calls and
playing with the different
functions of the phone will run
down the battery faster. The
stated battery life is under
optimum conditions.
"Insert SIM" is SIM card is incorrectly inserted
displayed when I or missing. SIM card is
switch on the phone damaged or dirty
The PIN code is 3 incorrect entries
blocked
The PIN2 code is 3 incorrect entries
blocked
"NCK Code" is The handset is locked to a
displayed on my network and a SIM from another
handset network has been placed in the
telephone
Possible corrective action
Fully charge the battery and then press d.
Clean contacts on battery and phone with a dry cloth,
attach battery, wait a few seconds and press d.
Charge for 2 hours. Don't worry if the battery icon
does not change immediately.
Disconnect and try again.
phone.
12 hours continuous.
Charge the phone regularly.
Check that the SIM card is positioned correctly, and
that the metal clip is slid across. Try again. Visually
check the SIM and clean the contacts with a dry
cloth. Try again.
Enter the unblocking code supplied with the SIM
card. If you do not have this code, contact your
service provider.
Enter the PIN2 unblocking code supplied with the
SIM card. If you do not have this code, contact your
service provider.
Remove the SIM and insert the correct network SIM.
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