Troubleshooting; Internet Fax Transmission/Scan To E-Mail; Internet Fax Reception - Konica Minolta BIZHUB 350 User Manual

Scan function troubleshooting
11.3

Troubleshooting

Perform the procedures described below to troubleshoot a malfunction.

Internet fax transmission/Scan to E-Mail

Symptom
Cannot send
Transmission is
possible, but the
image cannot be
output on the des-
tination terminal
and computer.
The transmission
cancellation has
been specified, but
it is not canceled.

Internet fax reception

Symptom
Cannot receive
200/250/350
Cause
The connection is incorrect.
A user is logging on and send-
ing e-mails when a user e-mail
address is not registered.
Required settings for this ma-
chine have not been regis-
tered.
The LAN cable is broken.
Other causes
The destination terminal does
not have the ability to process
the transmitted image.
No text was inserted into the
transmitted document.
Time may be required to can-
cel an Internet fax.
Cause
The connection is incorrect.
The Auto Receive Check set-
ting is not specified.
Required settings for this ma-
chine have not been regis-
tered.
The same POP3 user name is
being used by another e-mail
software and user.
The LAN cable is broken.
Action
Check the hub LED indicator and check
the connection status.
Register the e-mail address of the user
who is logging on.
Specify the required network settings.
Refer to page 2-5.
Replace the LAN cable.
Check the communication malfunction
under "Type" in the job list, and refer to
the error code. Refer to page 11-4.
Specify the settings such as the size,
quality, and encoding method supported
by the destination terminal, and then
send the data again. Refer to page 2-37.
Depending on the e-mail software, at-
tachments cannot be viewed when only
the attachment is sent without text.
Specify the settings to insert text into the
document being sent, and then send the
document again. Refer to page 2-37.
Wait until the job is canceled.
Action
Check the hub LED indicator and check
the connection status.
Specify the time interval to check recep-
tion automatically. Refer to page 2-31.
Specify the required network settings.
Refer to page 2-5.
Do not use the same POP3 user name
with other e-mail software.
Replace the LAN cable.
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